Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 477 reviews
5/10
3 star Skytrax Rating
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10/10

"cheaper than the competition"

(Germany)

Abuja to Cairo. I've flown Egyptair numerous times and they are good value, offer a 46kg baggage allowance in economy and are much cheaper than the competition. Best thing is that few Egyptair flights are full so you often have a row to yourself, and there is plenty of food on board. It's a state carrier so some staff are not trained up like in Europe but I always found them helpful. I never lost a bag or missed a connection. Yes there is no alcohol and the entertainment system is pathetic in economy class. Just bring a good book.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteABV to CAI
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a nice surprise"

(Spain)

I was a little skeptical before flying Egyptair but it was a nice surprise. The flight from Cairo to Barcelona was great, staff was professional and kind. Great choice of food on offer. I tried and absolutely delicious beef stew. The plane was half empty so I got a nice nap in the back.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCAI to BCN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the cabin staff great"

(United Kingdom)

I reckon most reviews are done after negative experiences. But I have recently flown both Business and Economy with Egyptair, both on 6-hour flights on different routes (Cairo to London). The seating in both was far more comfortable and spacious than BA, the food excellent, and the cabin staff great. They also have good entertainment systems and a wide up-to-date choice of films. Also very good value in economy. I have a feeling this is a very underestimated airline, and I will fly them as preference again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to London
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"staff were pleasant and helpful"

(United Kingdom)

Egyptair from London to Cairo. Departed 30 minutes late but made up the time en-route. The cabin staff were pleasant and helpful. The food was pretty average. Two negatives : first, no announcements from the flight deck were provided, and on arrival a large number of economy passengers invaded the business class section before any business class passengers had de-planed. It was a complete shambles.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to CAI
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"deleted my return flights"

(Ghana)

10 hrs late leaving Accra, missed connection in Cairo, changed route to Yangon and in the process (without informing me), and Egyptair deleted all my return flights. Despite having the tickets in my hand not allowed to board the flight home. Left stranded in Yangon and Egyptair are now saying I have to purchase another flight to get home - no compensation for tickets they accidentaly deleted from their system when they chose to re-route the flight here, or for extra hotel costs or stress or anything. Any airline that messes up so badly they leave their passengers stranded in a foreign nation is best avoided. When they won't even let you on the flight paid for, the rating for everything is 0.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteACC to YGN via CAI
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"needs to change its attitude"

(Egypt)

I traveled via EgyptAir during my latest trip to Paris from Cairo. The ground services at Cairo Airport was acceptable if we exclude extensive security checks. I was allowed to check-in two bags for free. The outbound flight was fine except for a malfunctioning controller for the entertainment system and mostly aged cabin crew members. The food was not bad for me. During my inbound trip, the ground services at CDG allowed me to only check-in 1 bag, while they asked me to pay for the other one, and that was not acceptable. I was not notified about this situation before the flight. Fortunately, however, the other one was small enough to be taken in the cabin. The flight was initially delayed for about 45 minutes. The cabin crew were much younger this time while were mostly males. The entertainment controller did work this time, but I had a broken USB port! I believe that Egyptair seriously needs to change its attitude towards baggage issues. It used to be my favorite airline and a source of national pride to me, but not anymore!
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAI to CDG
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"avoid as it is very mediocre"

(Egypt)

Cairo to London return, and Egyptair is reliable in always taking off late and serving terrible food. On my outward journey a 40 mins delay, according to the Captain our delay was caused by busy air traffic over Cairo (ironic and difficult to believe under the circumstances). Inbound journey arrived late from Cairo and we departing 1 hour late. The only thing this airline has going for itself is the baggage allowance of 46kg. Otherwise, avoid as it is very mediocre.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCAI to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Terrible experience"

(Canada)

Egyptair flight from Cairo to Toronto on November 21st 2015 on MS995 was a terrible experience. The flight was delayed 3 hours, was supposed to take off at 1:15am instead took off after 4:00am whilst we were inside the airplane with no or minimum announcement. Around 3:30am the airplane was fully shut off for almost 5 to 10 minutes, which caused state of panic as there was no lights. No crew members were available nor they did have answers. Then the captain made announcement that the airplane is fully functional now, some passengers yet wanted to get off the plane, crew refused at the beginning and then advised no refund would be applicable. The crew members responded to concerns "we are here since 10 PM" raising there voices on passengers. We finally took off while everyone was tensed, when we arrived no apology from the captain or even any announcements. Terrible experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Toronto
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"attendants not friendly"

(Turkey)

Cairo to Hurghada with Egyptair. Check in was fairly smooth and lounge access at Cairo Domestic was okay. Not much on offer in the lounge besides some sandwiches. Food offered onboard was almost ok for such a short flight, but only given to those in business class. Business class seats were just economy seats with the first four rows separated from the rest by a curtain. It was impossible to understand the flight attendants when they were speaking English. Even their Arabic was poor according to another passenger on the flight. Flight attendants not friendly and not interested in their job. The aircraft was very dirty inside and you could not see out of the windows properly suggesting the outside of the plane could have also been cleaned. Overall it wasn't a great experience on the flight and I wonder how this airline is part of the Star Alliance.
AircraftEmbraer 170
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCairo to Hurghada
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unworthy of Star Alliance"

(Japan)

Egyptair is probably the weakest link among the Star Alliance network. During this trip aside from experiencing a very unfriendly attitude from the flight crew including the burnt hot dog omelet breakfast which they never replaced, they also managed to lose my bags upon arrival. Bags do get lost and this is common to all airlines. However what shocks me is that Egypt Air agrees to compensate me for the loss of my bags but never actually pays (it has been six months now). They don't even answer my e-mails requesting an explanation on the situation and their call center tells me to e-mail the baggage services. This is an endless pernicious loop of irresponsibility. Egyptair is unworthy of Star Alliance.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCAI to DXB
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no