Edelweiss Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 108 reviews
6/10
4 star Skytrax Rating
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2/10

"understanding and kindness to older people apparently is not part of their policy"

(Switzerland)

Trip Verified | My parents, both 90 years old, with a business class reservation were removed from their seats before departure because my mother apparently was not wearing her mask correctly. She was reminded a few times, she is hard of hearing at 90!, and then they were both removed from the plane. I understand airline policies about mask mandates, but minimal understanding and kindness to older people apparently is not part of Swiss/Edelweiss policy. I myself have had already my share of bad experience with Swiss, after a flight was cancelled (during covid, I have no problem with that) but Swiss rebooked me for the day before my scheduled departure and no email nor telephone notification. In addition, when I bought a new flight and purchased a seat, with printed confirmation from Swiss, at check-in they announced I was not on the flight list and they argued with me for 2 hours at check-in before they finally let me run to the gate. Oh yes, they did acknowledge that they see my seat reservation, but I was not listed as a passenger. I personally will never book with Swiss again.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteTenerife Sud to Zurich
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Comfortable and pleasant journey"

(Switzerland)

Not Verified | We left Zurich 10 minutes late, which is acceptable but can always be improved. Comfortable and pleasant journey. Even the return, apart from some problems by plane, aieport, many people without arrogant business class passed in front and the flight staff made them pass without problems. Even if my bags were with the priority mark, they arrived last, there may have been a problem with the load. Good company and kindness of the hostesses. Siamo partiti da Zurigo con 10 min di ritardo, il che è accettabile ma si può sempre migliorare. Viaggio comodo e gradevole. Anche il ritorno a parte qualche problema in aereo porto , tante persone senza business class molto arroganti passavano davanti e il personale do volo li ha fatti passare senza problemi. Anche se le mie valige erano con il contrassegno priority sono arrivate per ultime c’è forse stato un problema al carico. Buona compagnia e gentilezza delle hostess.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteZurich to Catania
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Edelweiss Air customer review

(Switzerland)

Trip Verified | A real vacation plane: old seating, crew in quality and training not to be compared with a regular 4 Star Airline. Boarding: pure chaos. Despite Covid-19, the business passengers were boarded first and the economy passengers were then crowded in the aisle. Seat: uncomfortable, old. Little inclination. Food: good, at least on one flight. Plane: despite departure point Zurich, the plane was dirty! On the return flight, the table was still dirty (Covid? Hygiene?). Business class & plane: A320 with economy seats. Seat pitch miserable. Seat comfort miserable. Entertainment: Old movies - only viewable on devices you brought yourself. An A320 for 5.5 hours with economy seating in business class - an insult! Conclusion: cheap product at a high price. Never again Edelweiss!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteZurich to Hurghada
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"happily fly them again"

(United States)

Trip Verified | Surprisingly pleasant flight, while most airlines have gone no frills, Edelweiss still offers a sandwich and soft drinks, and a cookie and juice prior to landing. Friendly staff, nice flight, would happily fly them again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAntalya to Zurich
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Business class is total fraud"

(Switzerland)

Trip Verified | Business class is total fraud! Twice the price. Total waste of money! 1) No priority check in in Lanzarote. Despite 3 million tourists a year coming through the airport in Lanzarote, they don't have online check in. But 50m queues, 2 hours before check in like it was some developing country in 1984. When check in opens, they briefly check in business class, then allow economy passengers to move to the business queue, which is then always blocked. No staff checks if you have business ticket or not. So unless you are 2 hours before check-in, there is no priority check in. This time there was an Edelweiss person, but he didn't do much good, compared to the other times where it was just 'I don't give a damn' Swissport personal. Waste of money. 2) There is no priority security. 3) There is no priority boarding. A lady shouted faintly "business' once, waited for 20 seconds, then started boarding all other passengers. Didn't matter since we all ended up in the same overheated bus anyway! So actually, if you go early during this 20 seconds window of priority boarding, you end up waiting longer than economy. 4) The food is just some microwaved slime. 5) The seats are exactly the same as economy class on this flight. Yes there was a seat free in between, but how is that more comfortable if the seat itself is small and short leg room. 6) The carpet was dirty, the seats old and ripped. Never again will I book business class with Edelweiss. A total rip off.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLanzarote to Zurich
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Old and uncomfortable seats"

(Germany)

Trip Verified | Buenos Aires to Zurich connecting to Amsterdam with Swiss. The Business Class is below average. Old and uncomfortable seats. I am 1,90m tall and my feet didn't find into the foot-space when the seat is turned into bed. They serve the cheapest champagne and the BOSE headphones have been removed.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBuenos Aires to Amsterdam via Zurich
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"baby bassinet was not allowed"

(Vietnam)

Trip Verified | Ho Chi Minh City to Amsterdam via Zurich. Travelling with 8,5 month baby. Tried to get baby bassinet but was not allowed, only for 8 months old, Apparently 8 months and a few days is not good enough. (weight and length were within requirements). Not willing to support us in seat arrangement and giving us incorrect information so we were not able to arrange ourselves both inbound and outbound.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Amsterdam via Zurich
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

" was actually not bad"

(United States)

Not Verified | Zurich to Newark. Staff was very friendly and the food was not bad. The drinks were frequent and alcohol included which was great. There were customers who smelled as though they had not showered in days. They were up and moving all flight. Several passengers yelled at them as the airline attendants did not address their lack of concern for other passengers. Had it not been for these people the flight would not have been bad. For a 9 hour flight the airline was actually not bad all things considered.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Newark
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"our return flight had been cancelled"

(United States)

Not Verified | Zurich to San Diego. Upon printing our boarding passes for a trip to Europe we discovered that our return flight on Edelweiss Air had been cancelled. We called the airline and asked about the cancellation. The customer service person told us that there were no seats to San Diego within 3 days in either direction on the calendar on Edelweiss Air. They found us a flight on Lufthansa out of Frankfurt one day later which required us to fly from Zurich to connect to Frankfurt then on to San Diego. The customer service person assured us that the airline would compensate us for our hotel accommodation for the extra day and told us to contact customer service via email. We did and then our hotel bill was declined because, they said that there was 3 week notice to us before our flight (our trip was 3 weeks, how convenient). I was very disappointed in the mixed message I received from Edelweiss representatives. They knew our flight was cancelled well before our trip's departure and failed to contact us. We feel they dropped the ball and then made us pay for their decision to cancel our flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to San Diego
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"was given a meat dish when I had ordered vegetarian"

(United Kingdom)

Not Verified | Was not happy with this flight, leaving from Birmingham to Vancouver we booked a vegetarian meal, but was given a meat dish and when asked for a vegetarian they said we needed to book it, which I did on my online check in. The same happened on my return, I was given a meat dish when I had ordered vegetarian. Check-in at Vancouver nearly took 50 min with 15 people in front, they had no ground staff. I will not be flying with Edelweiss Air again, very disappointed with this.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Birmingham via Zurich
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no