easyJet

Liverpool to Palma return. Outward journey was fine: prompt departure, uneventful flight, efficient - if slightly low key - cabin crew, slightly early arrival. Return journey was delayed because the original incoming aircraft had had to be replaced, but easyJet did what it could to keep us informed. An agent came and waited at the gate for an hour or so to tell passengers of the delay and to provide updates, only leaving when the first of the proper boarding staff arrived. She had actually ended up trying to field more inquiries from passengers waiting at the next gate for a delayed shared Heathrow flight than from easyJet customers. From the time the plane finally arrived, boarding was very swiftly organised and completed in less than half an hour. The flight itself was uneventful and we made up a little time en route, eventually arriving about 90 minutes late. At no time had there been any significant fuss or complaint about the delay, probably because an effort was made to keep us informed.

Rome to Copenhagen with easyJet. The check in process was easy enough, ticket price a good value. I paid extra for speedy boarding and a pre assigned seat and hold luggage. Was very disappointed with speedy boarding. All this meant was you have to stand around longer than everyone else. I had to stand around waiting to board (and this was after I had my ticket scanned) for almost 30 minutes. Don't board people until you're ready to board!

The easyJet flight departed on time from Copenhagen, far away from the main terminals. We were a group of 20 persons but we could sit together. Some of the tray tables were very dirty. We landed on time at Rome Fiumicino. But included the taxiing to the stand on the other side of the airport and the bus to the terminal we were over 40 minutes late. It was good with free weight of the cabin baggage. In the menu they had over 9 sandwiches but only two of them were on board. The cabin crew seemed to enjoy their work and that made passengers happy and comfortable. I will definitely fly with easyJet again. But not on this route due to the ending of the route in February. The flight was cheap, but I have found cheapier with Alitalia on some dates.

Its been a while since I used easyJet having had poor service and standards from them in the past. But a recent Gatwick to Fuerteventura return prompted me to reconsider this view. A new aircraft and slimline seats on the outbound flight made for much increased perception of leg room. Quick efficient cabin service, albeit not much to choose. easyJet have come a long way in its 20 year history. Improved inflight catering could help in the future as well. Good value for money too with a return fare, minus the frills of GBP83.

Amsterdam to Manchester as a party of 4, we had a problem because apparently our bags were too big - we managed to fit 3 out of the 4 bags into the measurements, but 1 had to be paid 60 Euros - which is a lot of money and it was never checked on the way to Amsterdam, so we thought it would be fine on the way back! The lady on the desk was terrible, she seemed mad that we managed to fit 3 of our bags in, and seemed disappointed that she couldn't charge us for all 4. I don't agree with the fact that your not allowed to take handbags on board if you already have a carry on especially when it's OK to do so on all other airlines. What are woman supposed to do with their purses, passports, phones and feminine products, you don't really want to be delving into your hand luggage all the time especially when it's in the overhead lockers. Plane and the flights itself was comfortable compared to other cheap airlines and the staff on the plane were friendly. And the flight was cheap.

Almost on time flight from Marrakech to Bristol but easyJet sent a text 2 days before to advise of 4 hour check in. We reorganised our taxi but when we arrived we were told that no check in desks would open until 3 hours before so we with 3 small children, car seats, buggy and hand luggage had to hang around. What an inefficiency. Next they refused to split the childrens'carseats into 2 which is what usually happens consequently when we arrived in Bristol part of one was missing making the seat unusable. Finally no sandwiches suitable for children - mustard or herb mayonnaise. What about good old egg sandwiches. Otherwise efficient service thank you.

I travelled with my elderly mother (81) from Edinburgh to Luton return and received tremendous service from staff at easyjet. My mother finds walking difficult and extra help was given by the staff at both airports. Nothing was any trouble to the staff and despite dreadful weather on our return to Edinburgh, the easyjet staff member took my mother in the wheelchair all the way to our connecting bus. Thank you to everyone in the team!

On checking in our party of 11 all for our easyJet flight from Liverpool to Faro our cabin bags were measured and found to be the correct size for the lockers. At boarding one of the party was singled out and her cabin bag was found to be to big - this is in spite of it being deemed the correct size in the measuring receptacle at check in and in spite of the fact that another passenger with exactly the same cabin bag was waived through. When the party finally boarded there was no locker room so obviously they had to get rid of a few. We would happily have checked our cabin bags in at check in but were told there was no room. She had to pay £45 and has been refused a refund. The service on the plane was non existent the cabin crew spent 30 minutes eating their breakfasts and ignoring the needs of the passengers. Will not fly with them again.

Luton to Belfast for New Year. While landing at Belfast, winds made for a difficult landing and we diverted to Dublin. The staff kept us updated and we were told we would fly back to Belfast and try to land again and if we couldn't would fly back to Luton to change crew. We had the option to get off and make our own way to Belfast and approx 120 people made this decision, we decided to stay onboard and made it to Belfast before passengers who had made their own way. Crew were professional and friendly.

Gatwick to Milan Linate, and check in was smooth as was security. Although we had one piece of hand luggage only, we were asked to leave it at the door of the airplane and collect it on arrival, as there plane was packed. Boarding seemed quite fast, but onboard we were told that we missed our slot and we should wait one hour on the runaway for another slot. We ended up in Milan with a delay exceeding 1 hour (out of the 3 easyjet flights I booked in the last 12 months, none of them was on time). Flight attendants were reasonably friendly and seats reasonably comfortable. Albeit a low-cost airline, flight price was expensive, maybe because of the close proximity to Christmas (18 Dec).