easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

"a disgruntled easyJet customer"

(United Kingdom)

Verified Review | I fly with easyJet at least three times per week. Yesterday's flight from Edinburgh to Gatwick was delayed by an hour. We then lost time for some unknown reason and arrived even later. When we arrived at Gatwick the pilot couldn't park the plane and we had to wait another 30 minutes for a tug to push the plane into position to enable the jetty to be attached. If I wasn't tired and hungry it would have been comical. Today boarding should have commenced 50 minutes ago, we have been left standing for 50 minutes with absolutely no explanation in the sweltering heat of the departure lounge. So it looks like my return journey will have a similar farcical delay. If you are flying the Edinburgh to Gatwick route, do yourself a favour and use British Airways. You will be surprised how similar the fares are. And for the record, I am not a British Airways employee, I am a disgruntled Easyjet customer. In conclusion, I only have myself to blame for booking a flight with Easyjet, I guess it's time for me to practice what I preach.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLGW to EDI
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"you get what you pay for"

(Denmark)

Flew from Copenhagen to Manchester. It's the old adage that you get what you pay for. EasyJet is a very cheap way to travel by air. And that's what you have to remember. EasyJet - by the looks of it - is shoved to the furthest part of the airports presumably for cheaper renting space. The staff seem adequately trained but a little distant and indifferent but they do get you through with little fuss. You have to permanently keep reminding yourself when travelling with EasyJet (or any other super low-cost airline) that you're flying at a fraction of the cost of other airlines and that you should always bare that in mind no matter what. There is no airs and graces with them and you'll be expected to shuffle along with the pack with almost no service or attention paid to you. That said, they are quite quick and efficient.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCPH to MAN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"yet another delayed flight"

(United Kingdom)

Due to fly London Southend to Amsterdam. Yet another easyJet delayed flight due to "technical issues", second one from Southend in a week? 4 hour delay at 7.25am, perhaps someone at easyJet maintenance should set an earlier alarm to make sure passengers don't lose half their break in a departure lounge.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSEN to AMS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"try to rip you off"

(United States)

Verified Review | I am extremely frustrated with easyJet after our flight from Paris to Nice. Not only was this an expensive flight for a short trip in Europe but the attendants at the gate were very rude. The website says that you have to pay 60€ for an extra bag (in a subtle way), so you must know that going into it. Unfortunately, we did not know this policy until we get to the gate and they aggressively asked for our money. After traveling throughout Europe for some time, we have never had any problem with our baggage. Most airlines have allowed one small bag and one overhead bag, so while we still have all of that luggage, we have to pay for what they already have space for on their flight. Furthermore, once we had boarded the flight, we noticed ample space in all of the overhead luggage compartments for the bags while they had specifically said at the gate that due to the full flight, they could not fit our baggage. They charge you for all food and beverages as well. The policies this airline holds are frankly absurd as they try to rip you off. Definitely not worth what you pay for. They advertise themselves as a cheap airlines while instead you will probably have to pay the price of a much nicer flight. However, they do leave on time and their boarding process goes quickly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteORY to NCE
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"delayed departure"

(Singapore)

Verified Review | Flew easyJet from Venice to Luton. Delayed departure for muffled reason. Captain sounded competent. Cabin crew had a novel rule - cannot use a blanket if seated at an emergency exit. Landing was quite wobbly, apparently due to blustery wind. On arrival, bags took unbelievably long to arrive: 80 minutes after scheduled arrival. No ground staff on site to explain or apologize.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVCE to LTN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"it was quickly turned round"

(United Kingdom)

My wife and I flew easyJet from Edinburgh to Gatwick on an Airbus 319. We were one hour late leaving due to late inbound aircraft, once the plane was on stand it was quickly turned round and we were on our way. Enough leg room with the non reclining seats, we did not make any purchases from the food menu. Flight was full.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEDI to LGW
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent service"

(Switzerland)

Verified Review | Flew easyJet from London Gatwick to Geneva. Excellent service on a brand new A320 Neo aircraft. Very polite cabin crew and in general although a 30 min delay the flight was effortless. I have really witnessed a lot of improvement over the years, they are far surpassing British Airways on service.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to GVA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"flight was without any problems"

(Czech Republic)

Our flight with easyJet from Prague to Milan Malpensa was without any problems - the plane was new and clean and there were no delays. Cabin crew were friendly and helpful. Of course, like with every lowcost carrier, you have to carefully check your cabin luggage size. We've experienced beautiful approach over the Alps when landing in Milan.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePRG to MXP
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"will be using them again"

(United Kingdom)

Although a frequent flyer I have never flown with easyjet so when I booked my first flight with them from Stansted to Edinburgh I didnt know what to expect. I can say that they were fantastic. My partner and I had flown to Edinburgh on business. We booked a return flight for 8pm but we were finished earlier than expected at 1pm. Dreading the long wait for our flight my partner suggested we go to the airport and ask if we could change our flight. I was quite adament that this could not be done unless you paid either over the odds or paid for another seat. We went to the airport and asked the member of staff at the easy jet desk if we could change our flight. She replied of course and had us on the eariler flight leaving at 5.40pm. This was done in the space of 5 minutes and no extra cost at all. We were delayed going out and coming back but not for long and these are things that cannot be helped. I can say they were very professional and accommodating. I will be using them again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSTN to EDI
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"deceitful way of announcing delays"

(France)

Verified Review | The easyJet flight from Bordeaux to Amsterdam was my worst flying experience, until the flight back that is. First off the deceitful way of announcing delays, google told me the flight was going to be delayed 2h50min straight away but easyJet said 10mins, then 20mins, then an hour, then we stand at the boarding gate for 40. Finally I board to sit next to an overweight undershowered fellow. All we got offered was a glass of tap water. Got to hand it to easyJet though, they managed to get us back in 2h50min, just 10mins shy of the limit to get our money back. Avoid this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to BOD
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no