easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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8/10

"Well done easyJet"

(Netherlands)

Verified Review | Well done easyJet. Have to say that I'm pretty surprised with flying easyJet. We sat in a new aircraft (A320), with thin seats which provided some extra legroom. Boarding in Amsterdam and Prague was pretty good, especially in Amsterdam because the M gates are seperated of the rest of the gates. The cabin crew provided an overall good service on both flights.
AircraftA320neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePRG to AMS
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"helpful service was non-existent"

(United States)

Verified Review | We booked a summer vacation to Europe - landing in Paris. We used EasyJet to book airfare from Paris-Barcelona-Paris and a week later for Paris-Napes-Paris. Trip to Barcelona was odd in that they routed us out of the terminal, onto busses, then to a plane on tarmac - similar debark in Barcelona. Inconvenient, slow. On the return trip, an EasyJet staffer pulled us out of line, measured our bags. One bag was 1" too long. She said only on purse or bag was allowed per passenger. We were charge 240 euros on the spot to return home. Later looking online, it is less clear about 1 bag. 1 bag/purse per passenger is general, but in many cases 1 purse and 1 carry-on bag is allowed. Very confusing. I can embrace the concept of a low-cost carrier but be clear about what you're not offering. Not even water, soda, juice or crackers was provided. Seats do not recline. Friendly helpful service was non-existent. Staff at BCN to help with complaints did not exist either. Worse was to come. 4 hours before we were to leave for our early morning flight - we received 3am text message saying our flight was cancelled due to illness by one of the flight crew. Had I not happen to wake up and check my phone at 3:30am, we would have been totally screwed. As it was, I spent two hours in the middle of the night trying to find a last minute flight for 4 one-way tickets to Naples. EasyJet booked the flight and return flight 1 week later. The return flight was an Air France flight. That wasn't cancelled. So, now I needed one-way tickets (expensive) and last minute (even more expensive). What did EasyJet offer in compensation? They would rebook me (at no charge) another flight to Naples or refund my purchase price for the tickets. Two issues. Next available EasyJet flight was 5 days later (bye-bye vacation). Value as for 1/2 round fair purchased a month ago. I will never fly EasyJet again. Wish I could rate lower than a 1. For the last kick in the pants, EasyJet also booked my rental car. Though I was clearly booking a 7 day trip to Naples, they only reserved the rental car for 1 day.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCDG to NAP
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"disgraceful attitude of staff onboard"

(United Kingdom)

Verified Review | I travelled from Belfast International to Malaga on 17th May of this year with Easyjet. Tried to book extra legroom but was told no seats were available so despite being 6ft 4ins tall I found myself in a middle seat between aisle and window. In normal circumstances I could endure this for a short three hour flight, however, a fate would have it the seat in front wouldn't stay in an upright position - it was in a permanent reclining position - it was broken. I asked the Stewardess if there was any remedy to this situation and she told me the plane was full but she would see what she could do, which was reasonable. She seemed to forget her promise as she never came back to me so I sat with the Lady in front practically sitting on my lap. After a couple of hours I decided to visit the toilet at the front of the plane, and saw the front three seats were totally vacant. So I sat down on one of them as there was only an hour left of the flight. The Chief Stewardess rudely asked me why I was sitting there so I told her that row 16 seat was broken. She said I would have to pay extra to sit at the front so I asked her if I would get a refund for sitting in the broken seat for the previous two hours - she said not and that I would have to return to my broken seat. As a matter of principle I refused to pay extra for the last hour of the flight and returned to Row 16. On my return home I sent a complaint to Easyjet on 29th May. I received the following response right back "Dear easyJet Customer Thank you for contacting easyJet via our online form. We aim to reply to you within 3days, although in busy periods this may be longer. We’ll be in touch soon. Regards, easyJet Customer Services". That was on 29th May 2016 - it is now 3rd August 2016, almost ten weeks later and I haven't heard anything more from Easyjet. Seems they must be very busy with complaints which doesn't surprise me one little bit. I am a reasonable person who realises that things go wrong now and then but the disgraceful attitude of staff onboard and the total ignoring of my post-flight complaint proves to me that Customer Service is very low on the priority list.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBFS to AGP
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"an hour delayed in flights"

(United Kingdom)

Booked a weekend in Bristol travelling from Bristol to Glasgow with easyJet. On both legs of the journey at least an hour delayed in flights. No explanation given. Speaking to other travellers this seems par for the course. Will definitely take the train or drive next time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBRS to GLA
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Speedy Boarding a real bonus"

(United Kingdom)

Gatwick to Arrecife return. Outward leg was delayed slightly but made up the time and landed a little ahead of schedule. Bought a nice cup of coffee and a bottle of water - not too expensive and nice coffee. Had an exit row seat which was just right for my lanky legs I did not mind paying extra for this plus, being allowed to print boarding passes well in advance is nice as you can relax knowing you won't be bumped out of your seat (as happened to me in March with Iberia Express). Return leg five days later was also in an exit row seat with the added extra of Speedy Boarding on both legs a real bonus. The plane seemed newer and if anything, even more generous with legroom. Seat OK for the 3.5 hours flight. Two bar services and a decent red wine made this a pleasurable flight. I have never had a negative experience with Easyjet and will continue to use them so long as the price is right.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLGW to ACE
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"overall decent flight"

(United Kingdom)

We flew easyJet from Luton to Catania on the first day of the UK summer holidays. Luton airport is a joke but the airline do there best to compensate for this. When we arrived at the Bag drop desk there were no queues, and we were greeted by a friendly agent, who offered to check in all of our cabin bags for free. When we got to the Gate, however there are so many staff who are just stood there waiting to pounce on people with more than 1 bag, quite disgusting really. The flight was delayed for 15 mins because a family were having an argument with the agents about paying 50 euros for bringing 2 items with them. We were bused out to the waiting aircraft, the cabin crew were friendly, overall decent flight, landed in Catania only 5 mins late, and again taken by bus to the terminal.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLTN to CTA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"we are still late and ignorant"

(United Kingdom)

Verified Review | Verona to Gatwick easyJet flight delayed by more than an hour. No explanation from the airport PA system. I have the mobile app that says flight delayed because of necessary maintenance work before take off at Gatwick. What does that mean? The app maybe be cool but adds nothing to the passenger experience. We are still late and ignorant.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVRN to LGW
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"extra legroom was worth it"

(United Kingdom)

Verified Review | My first time on easyJet. I paid for extra legroom which was worth it, the seat a bit narrow but I am not slim! Boarding was quick. Delay of 30 minutes on the ground but the flight arrived only 10 minutes late. Cup of tea satisfactory - did not try anything else. Friendly crew - I was not allowed to put anything under the seat in front of me for takeoff or landing but the crew looked after and returned it. Note, passenger sitting on the aisle seat. The smell of hard-boiled eggs between eaten was horrible. Please refrain. I would fly easyJet again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLGW to GVA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I wouldn't fly with easyJet again"

(United Kingdom)

Verified Review | Gatwick to Edinburgh. After delays of 2 hours, which is quite good for easyjet, our gate was announced. This was where the drama started. We went to gate 55D which was the same gate the Glasgow flight which had been called earlier. After about half an hour of trying to figure out who was at gate 55D they decided to move the Edinburgh passengers. They moved us to gate 54 which was back through the check in desk. On getting there we were told we could get through. So the 100 or so passengers were trapped in a glass corridor in the blistering heat. After another half an hour they decided to move us in to what looked like a departure lounge that time forgot. Basically seats and that was it. I asked one time during the next half hour if could visit the bathroom and was told no. When an announcement finally came. The first one of the day I hasten to add the the flight was cancelled. We then had to wait about an hour until they decided to escort us out of the airport through passport control, even though we were domestic which took another half hour. After finally getting out of departures we were expected to stand in a queue for cutover services with one person on the desk. I'm pretty sure I would have been there 2 days later which ironically was the next flight they were offering. I know eastJet is cheap but if it wasn't my company that booked the flights I wouldn't fly with easyjet ever again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLGW to EDI
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flight delayed by 4 hours"

(United States)

Verified Review | Second time I take this easyJet route from Geneva to Berlin and 2nd time the flight is delayed by 4 hours. Absolutely no information was given and the service is bad. Avoid easyjet when possible. They don't even apologize which is after 4 hours waiting kinda upsetting. They sell for cheap but did not deliver on their process.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGVA to SXF
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no