easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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3/10

"the service needs to improve"

(United Kingdom)

Verified Review | Stansted to Edinburgh. Flight delayed and there was no apology. We were kept waiting on the steps of the plane in the cold. I had to clean my seat as it was dirty. I will not fly with easyjet again as this is not the first time and the service needs to improve.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSTN to EDI
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"look forward to next flight"

(United Kingdom)

Verified Review | I can't fathom how many times I have used easyJet and over the past 2 years they have become better and better. For my flight from Edinburgh to Copenhagen, we left on time, had a great crew and the aircraft was clean and felt quite new. I look forward to my next flight with easyJet!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEDI to CPH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not impressed with EasyJet"

(United Kingdom)

Used easyjet for years with no problems but this flight had a farcical ending. Pilot had 2 failed attempts at landing in Gibraltar due to wind so we diverted to Malaga but after a few minutes diverted to Seville with the excuse it was windy at Malaga too. Landed at Seville and were kept on the plane for over an hour while they worked out what to do. Could not go back to Gibraltar as weather worsened. Eventually bussed back to Gibraltar which took 3 hrs and finally arrived there at 8pm instead of 11.55am. At no point were we offered a drink or food on the plane - unless we paid for it. A goodwill gesture of free food or drink would have made a huge difference. The next day we discovered that both flights after ours had landed in Gibraltar and all flights into Malaga had also landed - why couldn't our pilot? I am aware landing at Gibraltar can be hazardous and have been diverted to Malaga on one occasion a few years ago but the detour we had to endure seemed pointless and totally unnecessary. All I have had from easyjet is a text thanking me for my understanding! We are not impressed with easyjet and their pilot skills or their customer care on this occasion.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to GIB
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a toxic airline"

(United Kingdom)

Verified Review | Liverpool to Barcelona in July 2016. A four hour delay in Liverpool airport escalated into a cancellation, and then led to us being advised that we would have to take trains to London and stay in a hotel overnight in order to disrupt our holiday the least. We were reassured that we would receive reimbursement for the above, only to be told after over four months of correspondence that in fact the answer is no, we won't be receiving any such thing, leaving us over £300 out of pocket and with a head full of bad memories! Truly a toxic airline, average at best when things go right, but EasyJet merely shrug any blame or responsibility off as soon as anything goes wrong.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLPL to BCN
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"great experience with EasyJet"

(United Kingdom)

Verified Review | Gatwick to Barcelona, and a great experience with Easyjet. The whole process using the phone app was a delight and easy. The staff at Gatwick were friendly, the plane was clean and cabin crew very friendly and helpful as well. I normally try and use BA, but after this great experience as well as being a lot cheaper, I will be looking to use Easyjet in the future.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to BCN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"plane was very clean"

(United Kingdom)

We flew on a return trip from Southend to Faro. We didn't book our bags into the hold as we didn't know you had to, so ended up paying for them at the airport, however we paid for them on the way back so it was cheaper. We flew on the early flight at 6.35 so didn't expect the cabin crew to be too nice however they were very friendly and willing to help. We didn't try the food and drink on either flight so cannot comment on it. On the way back at Faro the plane had not come in yet so we were all told to go and wait in a room looking over the airport to wait for the arrival of the other plane and everyone to get off. The plane was very clean so well done cabin crew. Not a lot of leg room but that is expected on a budget flight. EasyJet was good for a budget plane, would recommend.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSEN to FAO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good leg-room for a budget airline"

(United Kingdom)

Cheap fares came up so we booked it about 6 weeks before. Easyjet have good on board baggage allowance which is one of the reasons we choose it and the fact that they fly to Southend during the winter from Tenerife. Checked in online - easy. Bag drop only took about 15 mins but unfortunately we weren't told of the 50 minute delay which they must have know about as it was the inbound flight that was delayed so we could have sat outside in the sun for a bit longer. Gate came up as if flight was on time so everyone gathered and We stood there for 50 minutes wondering why we weren't boarding. That's my only complaint. Once on board. Good leg-room for a budget airline. Food and drinks Ok (including hot tea). We were amongst the last off and had quite a wait to get through Southend passport control but you cant blame Easyjet for that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTFS to SEN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"fly with Easyjet again"

(United Kingdom)

Flew from Gatwick to Budapest and back. Unfortunately as we were at the back of the queue at Gatwick our suitcases had to go in the hold but as it took us ages to get through passport control at Budapest our suitcases were already waiting for us. Both flights were on time Would fly with Easyjet again.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLGW to BUD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"better than I expected"

(Germany)

Verified Review | The easyJet flight from Berlin-Schönefeld to Barcelona was great. The plane departed on time and the flight was better than I expected. The cabin staff was very friendly and the seats are comfortable enough. The legroom was better than legroom in other low-cost flights. I had to pay for my seat and for the food. But the focaccia I have bought for 3.5€ was hot and very delicious. Juice for 3€ was a bit expensive if you compare it with the good price of the focaccia but it was also good. The small room where I had to wait before Boarding was not comfortable because I did not have a seat for 10 minutes. Like in other low-cost or regional airlines there was no IFE but for 2.5 hours it was okay. The value for money was good but other low-cost carriers are much cheaper with the same service.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSXF to BCN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"employees ignorant attitude"

(United Kingdom)

Liverpool to Berlin. We booked to go to Berlin outgoing on 29th of October and all went well till the departure gate when we were told one item of hand luggage was over sized and we would have to pay extra for it to go in the hold and the price would be £45. We elected to pay with a card which didn't please the female staff member as she didn't have a card reader and with my wifes card on display for all to see she wrote out a receipt giving every passenger in close proximity a clear view of the numbers. When my wife objected to this it was made clear to her that this was frowned upon and we could be banned from the flight. For our return on 1st November the staff in Berlin were totally different and my own bag was put in the hold free of charge to free up cabin space. On checking I have found that along with others easyJet changed their policy on hand luggage a while back and while I accept we were wrong, the company and it's employees ignorant attitude and primitive methods leave a very bad taste and we will not go with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLPL to SXF
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no