easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 951 reviews
6/10
3 star Skytrax Rating
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5/10

easyJet customer review

(United Kingdom)

I have been flying with easyjet over the last 10 years and my recent experience with them was a disappointment. I took a return flight from Edinburgh to Iceland last month and in general from ground staff to cabin crew most were rude and impatient. I was disappointed with their lack of helpfulness and customer services considering my previous experience with them were mostly good. On the return flight our flight was delayed for more than 2 hours Easyjet gave us £3 voucher each which was even insufficient to buy a sandwich and a cup of coffee in an expensive airport likes KEF. Easyjet used to be my first choice of low cost carrier in the UK but their staff attentiveness really need to be improved.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
2/10

easyJet customer review

(Denmark)

Copenhagen to London Gatwick Flight EZY5370 and EZY5365. November 1st - 4th. I will not fly with easyJet again. Sure it is very cheap but you don't actually get what you pay for you get much less. For a vacation it will make you stressed that you paid 50 euros in additional fees there and 50 euros in additional fees back. For a business trip it will make you uncomfortable for the rest of your journey abroad knowing that you had no space to breathe and sat in a poorly-maintained aircraft as transportation. It was my first time flying easyJet and definitely my last. Listen to the reviews above because these are true stories and I just experienced a common negative review above. EasyJet forced me to check my bag in for 50 euros one-way at the gate even though I have taken this bag every time I travel as a carry on. The surprise fees at the gate were more expensive than my ticket. Don't let the low prices online fool you.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

Recently travelled with easyjet from Luton to Berlin. Both flights departed on time/marginally early and arrived ahead of schedule. Cabin crew friendly and efficient. LEg room more than adequate for a short haul flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

SEN-BCN-LGW. First time with Easyjet and very impressed. Outward everything ran like clockwork-flight left and arrived early. Pre boards etc all carefully looked after. On the return got caught up in heavy delays caused the 'big storm' in SE England. My return was amended to Gatwick with no charge - just a smile - and pax handling at a very busy airport with lots of delays very well handled. I was a refugee from the now defunct BA flt LCY/BCN and very happy to use them again. Only comment would be the fare was the same as BA (one checked bag and booked a seat number) and seat pitch a tad tight but bearable. Will use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Manchester to Berlin and back. Easyjet are very efficient and professional. Used smartphone app to check-in and store boarding passes. Booked extra legroom and so got speedy boarding. With only hand luggage whizzed thorough security at both airports. Seats very comfortable. Service on board good even though everything is BOB. Thoroughly recommend Easyjet.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

London Gatwick to Prague and return 3 11 October 2013. Online booking and check-in was straightforward. Boarding quick and efficient. I had a small bag but ones larger than the new maximum size seemed to be permitted in the cabin. The Airbus A320 was modern and clean. Despite being over 6ft. I was able to fit in to a standard seat (although being on the aisle helped). Both flights left on time and arrived ahead of schedule. The three cabin crew carried out their duties efficiently. Overall a good experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

We travelled with Easyjet from Gatwick to Tenerife and were very happy with the service they provided. Also we booked the hotel through them and it was excellent. I would recommend EasyJet to anyone going away for a break to get some sunshine in Tenerife.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
7/10

easyJet customer review

(United Kingdom)

I flew with my partner and my 3 year old toddler to Venice and back from Southend Airport. I must say this was the second time we have ever flew with them because we have always opted for Ryanair which I have found cheaper. In these two last instances Easyjet was cheaper the airport we fly from is convenient and quiet. They let us board first because we travel with the a kid and they are much more relaxed with regard to the hold luggage and carry on one. After years flying with Ryanair and feeling completely stressed because of all those restrictions flying with Easyjet felt like a breath of fresh air. We will fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(Australia)

First time flying with EasyJet and quite impressed for a budget airline. It is a bit of a scramble to get on board even though we had 'priority boarding' but the flights were on time and staff excellent. Flight was Luton to Paris. Service on board was really good and aircraft spotless. Look forward to flying EasyJet again which is something I would not say about some budget (and non budget) airlines both in and out of Australia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(Canada)

Flight 5267 October 8 2013. Gatwick to Venice. On time clean friendly efficient. Europeans are lucky to have such a good option.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes