easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 814 reviews
6/10
3 star Skytrax Rating
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10/10

easyJet customer review

(United Kingdom)

Very happy with my flight to and from Geneva which I make 2 or 3 times a year. I didn't pre-book seats as I saw no point in the extra cost. My hand luggage was put in hold free as not enough space in upper lockers. This was fine as I then did not need to cart my baggage around with me. My return flights included my grandson aged 4. Twice on trips he has been invited into the cock pit for a photo. when at Gatwick and parked.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

easyJet customer review

(United Kingdom)

Luton to Belfast International. I paid extra to pick my seat. There was a biting cold wind with gusts to 50mph. Boarding was really slow so I got to stand around on open steps for several minutes whilst people got their stuff packed. When I got on board my carefully chosen window seat turned out to be next to a screaming baby. I swapped with one of the parents so I was then one row away from a screaming baby. On a flight with unallocated seating I would have picked a seat 15 rows away. The next time I flew with them they made me pack my carry on bag in the hold. There were seats which were near empty luggage bins but the bins near my allocated seat were full. It meant I had to hang around waiting for my bag to arrive when I should have been on my way home. They are trying to act like a premium airline but without the infrastructure or the organisation. It takes too long to board so they end up running late. If I'm boarding from a sky bridge then its not so bad to have to wait whilst people find a specific seat. However with Easyjet if I am queuing outside I want everyone onboard and seated as soon as possible. When I've got a choice I will use some other airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

easyJet customer review

(Greece)

ATH-MAN-ATH 28/4 - 08/5. All flights on time or slightly early. Got 3 seats together without having to pay extra. Boarding easy for both flights. Check-in quick. All in all good experience and as I booked the flights months in advance very good value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Flew Gatwick-Gibraltar on 10th April 2013 had to board via the stairs and not the airbridge at the North Terminal making us about 3 mins late. Seats were fine and legroom ok for a short flight Snacks and refreshments were priced ok and so was the duty free. Crew were friendly. Landed 10 Minutes early. Return Gibraltar-Gatwick 12th April 2013 boarded via stairs again but that's the only way to board in Gibraltar turns out it was the exact same A319 aircraft we came out on! Just as we were about to pushback a 15 minute delay due to paperwork quite lucky as the Monarch A320 to Luton had a 3.5 hour delay! Seats were fine and legroom ok like outbound snacks and refreshments priced ok and so was the duty free. Crew were friendly. Landed 4 minutes late. Overall I would fly easyjet again as they are cheap and get you from A to B efficiently!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(Bulgaria)

On my way back from Berlin I missed my flight although I checked-in on time. Security check at Schonefeld airport was so tight so after I passed it - it was impossible to reach the gate on time. The gate number was 34 (out of 35 gates) and it was located about a mile away from the security check point. When I reached the gate - it was already closed. There were no announcements from airport speakers nobody tried to find out what had happened to me. The check-in desk closes 40 minutes before the flight and as per EasyJet's customer support explanations - it is my duty to reach the gate on time (30 minutes before the flight). To reach the gate in 10 minutes (if you've checked in 41 minutes before the flight) is impossible in this airport! I do think that EasyJet flights from this airport suffer from very bad organization!
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
no
6/10

easyJet customer review

(United Kingdom)

LGW-LPA-LGW. April 2013 - To be honest I wish BA would start flying to LPA direct as it would make things much easier but as it stands you've got either easyjet or ryanair and I would say (after many flights) that easyjet does have the advantage on this route by a small margin.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

London Gatwick-Inverness return. Excellent experience flights pretty much on time cabin crew friendly and helpful. The new pre allocated seating is a vast improvement and no longer an uncivilised scrum when boarding. We didn't pay extra but still got seats together. As long as the price and service is right we will happily continue to fly Easyjet.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

Luton to Faro and return. Bag drop off very good no waiting at Luton but a longer wait at Faro to check in. Both flights on time aircraft clean and comfortable for leg room given. Cabin crew pleasant and regular information from flight deck. Will use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Flew with Easyjet from Gatwick to Madrid and then back again from Madrid to Gatwick on 18/4/12 and 22/4/13. Excellent service good flight times very impressed love the pre-seat booking - makes travelling much easier. Good cabin crew and all in all a very professional service from Easyjet. Would not hesitate to use them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

Booked Easyjet flight to Tenerife. Booked extra legroom both ways. Got it on the outgoing journey in seats 1A/B/C/D. But there was some complaints behind us as 8 people had booked extra legroom in rows 12 and 13. But the aircraft was changed since they booked and rows 12 and 13 were no longer extra legroom. I was a little concerned as I had booked those extra legroom on the return journey ! I thought it was a blip but you guessed it - the aircraft was also changed on the return journey and our seats were no longer extra legroom. There were 8 other people who were disappointed to. Now interestingly the cabin crew confirmed to us that this was not a last minute change of aircraft as it was shown on their schedule since they were issued some considerable time before. Therefore it seems obvious to me that if Easyjet can't fill a larger aircraft then they put on a smaller one and ignore those passengers who have paid for extra legroom seats which don't exist on the smaller plane. So beware booking an Easyjet flight and booking seats too far in advance because they seem to change aircraft a bit more frequently than you would think.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no