easyJet

✅ Verified Review | Miserable 10 hours spent waiting for a delayed easyJet flight to Gatwick because of a fault with the plane. Very disappointed and will never use this airline again. No help offered from airline staff to source alternative flights and final delay of 14 hours.

✅ Verified Review | Flew London Gatwick to Aberdeen. EasyJet during winter times been a good option to fly to and from Gatwick. For what you pay, flight was on time and went rather smoothly. The cabin crew were friendly. Will keep using them every time I need for Gatwick flights. Better then BA, at least you know what to expect.

✅ Verified Review | Horrible service from London to Amsterdam with easyJet. Asking to squash my little hand bag into my suitcase so I could take it onboard. Stupidity! I saw several people carrying two huge bags in front of me and the staff members didn't say anything to them. Always delays with boarding. Have flown several time and have never bordered on time. As a result delays in landing as well. The aircraft is always dirty. Will not fly with them again!

✅ Verified Review | I have never had a problem with easyJet. Very happy with the service for the price paid and only had to pay extra charges once due to my bag being too heavy. Not exactly their fault! I am due to fly with them again on Saturday from Bristol to Glasgow and I changed my return flight for which they charged me an extra £30.00. However as this was within 24 hours of booking, I was fully refunded with no fuss having submitted a request for a refund via the website, when I'd noticed the charge. A message was left on my phone to confirm this. Again, never had any problems with easyJet and happy to fly with them.

✅ Verified Review | It's not so much about the flight itself from Nice to Luton although it's always delayed or cancelled (frequent flyer on easyJet). I have a big problem with the way they treat passengers before boarding in general. Yesterday in Nice they pushed us in a long corridor of mostly windows with the sun pointing at it. It was horrible. No air conditioning, impossible to get fresh air or even shade. This was going on for approximately 30 minutes. I asked if it was possible to get some door or window open but was totally ignored. EasyJet show some respect to your passengers please. It's not that complicated.

✅ Verified Review | Gatwick to Geneva. Having had a terrible experience with the flight being cancelled at the last minute and no help at all from the airline I asked for some recompense. After multiple emails and discussions we agreed recompense for the increased costs of the new flights I had to book online with them for later that day. Now several months later I have still not received that refund and they have gone completely silent. This is a terrible experience and I will not use this airline again until they have paid me what they owe me. If anyone out there believes that customer services should work - don't use easyJet they are impossible to talk to or get any sort of satisfaction from.

✅ Verified Review | Flew easyJet from Tel Aviv to London Gatwick. Was very happy with everything. The flights weren't that expensive, the staff were nice and I was comfortable the whole flight. The staff filled my water bottle and I also purchased one. Since it's a low cost flight I had no expectations but everything was like a regular flight except for the luggage allowance. Although adding one more suitcase to my last flight only cost me 4£ which is very cheap and worth it. They also had vocal guidance in Hebrew which is very nice. I have no complaints.

✅ Verified Review | I flew Hamburg to Gatwick on May 12th. Flight 2 hours delayed. I had to get a cab at the other end as it was 1am. I flew back on May 19. There was a thunderstorm over Hamburg and we were diverted to Berlin. Assurances from the Captain we would all be taken care of by EasyJet turned out to be empty words. Apparently people with hand luggage were taken off somewhere in a bus. The rest of us waited an hour and a half for our luggage by which time it was midnight and not an easyjet person to be seen. I was able to phone my son who lives in Berlin but others were trying desperately to find hotels and trains. Whilst the storm caused the diversion I think it was very bad that easyjet abandoned us in Berlin.

✅ Verified Review | London to Alicante with easyJet. Told to put my hang bag into my luggage. While me and my family members I did this, the staff continuously shouted I will miss my flight and have to pay (making me panicked and anxious). Flight was 30 minutes delayed. 5 empty seats available where I was not allowed to swap and sit with my family and had to sit alone. Disgusting behaviour. Rude staff.

✅ Verified Review | Flew Madrid to Liverpool. Charged 47 euro at gate for my wheeled bag because I was not allowed to add a hold bag online after online check in. Many passengers subsequently boarded with wheeled bags much bigger than mine, I asked them if they were charged and they all said no. Flight was 2 hours late owing to technical problem. Got more information from flight tracker than easyJet. Tried to call easyJet from Madrid and gave up after holding for nearly 20 minutes. Used chat message facility but this kept failing and eventually got poor response online. Speedy boarding did not work as other passengers simply unhooked the chain separator on the bus to board at the same time. Despite long delay on inbound flight, there was no bridge available at both ends caused and this added to delay. Overall a huge disappointment - I have used this airline many times before but would choose alternative in future.