easyJet

✅ Verified Review | Flew Liverpool to Belfast with easyJet. Worst service going! Didn't inform us of a 1 hour delay until they had boarded us including a screaming child. Made us stay seated for 1 hour plus whilst they waited for an extra attendant. No drinks or anything. Why not leave us on the airport! Common sense would dictate that. Plane was full of screaming kids getting impatient. Full marks for easyJet on poor services and how not to run an airline. They knew the staff member was sick the night before so why not the issue then?

✅ Verified Review | Flights to and from Edinburgh to Geneva were late by over 1 and 1.5h respectively. On both occasions easyJet was the only airline with a substantial number of delayed flights (according to departure screens). It appears that the problem is systematic unrealistic scheduling. The second point constitutes an aknowledgement of the fact that the destinations were eventually reached.

✅ Verified Review | Luton to Faro. First time flying with easyjet for several years and I was pleasantly surprised by the experience. No queue at bag drop and boarding was well managed, despite being a very full flight. Both flights were on time and the planes were new and clean and although the new slimmer seats are not that comfortable they are OK for a flight of this duration. Cabin crew were friendly and efficient. Overall both flights were pleasant and hassle-free.

✅ Verified Review | Flew Copenhagen to Paris CDG. I flew all over Europe for a month taking bargain airlines and flew easyJet three times. By far the worst airline, and when I read reviews for Flybe, it got really bad reviews but in fact that was my best flight. Two flights on easyJet were delayed, one had the worst turbulence I've experienced and we had to circle before landing, their policy on carry on bags is absurd. Every other airline if you carry a bag and a backpack you're fine but you can volunteer to check for free, but with easyJet you have to either stuff them into one or pay $60 in order to check the bag. Additionally, twice the gate was moved after waiting at the gate it was originally assigned, which could be an airport issue but since it happened at two different airports it is suspicious. The staff were not particularly nice.

Southend to Malaga. I travel with them quite routinely, and have to say I am impressed by EasyJet. What does let EasyJet down are some of the support staff at certain airports, that cannot seem to get there act together. Malaga recently they decided to swap boarding gates at the last minute and there was no tannoy announcement. As we had swapped with a Newcastle flight, we had a lot of people from Newcastle in our queue going to Southend who wasn't aware the gates had been swapped. The value for money on these flights is very good, I will keep travelling with them.

✅ Verified Review | Lanzarote to Gatwick. No one in the queue at Lanzarote EasyJet check-in. Polite, english-speaking staff at check-in and boarding gate. Tediously slow boarding process. Flight operated by SmartLynx Airlines on behalf of easyJet (24 hours notice given by easyJet via text message). Plain white, unliveried A320. Cabin crew all in SmartLynx uniforms. Cabin crew polite and no interaction with passengers unless you wanted to buy something. Announcements were clear and made in english only. Aircraft was dirty. No attempt had been made to clean aircraft during turn around. Crisps and chocolates littering the floor of row 10. Took off about 30 mins late. Zero overhead locker space left (flight not even full) by the time we boarded. SmartLynx A320 seats are bolt upright, non-adjustable and very uncomfortable. No leg room as had to store cabin bag under seat in front as all overhead lockers stuffed with cabin suitcases. Toilet was in a poor state when I used it. Soap dispenser broken and lying on its side and water draining very slowly from wash hand basin. Smooth enough flight with minimal CAT. Would not use SmartLynx by choice.

✅ Verified Review | Larnaca to Berlin SFX. This was my worst experience flying. It all started when I was on my way to to the airport when I received message that plane would be 40 minutes delay and while at the airport another when it said 2 hours and 15 minutes, that was bad but OK. Plane departed 2 hours later than scheduled, but that's when fun begin, Captain told us that we might not be able to land in Berlin because airport is closing at midnight and we might not get exception which was the case so we were diverted to Rostok. We were told that buses will be waiting for us when we exit the terminal and message from EasyJet said that cabin crew will be there to assist us and will give us some food and drinks. Reality was a bit different, when we got out, there was one bus which was close and driver nowhere to be seen (we were one of the 3 aircraft) and cabin crew got into their shuttles and left, I've stopped one from other aircraft (from my already left) and she told me to ask person at the airport, there was no person at the airport. It took almost an hour until somebody came and finally let us on the bus. I could understand that things like diverting can happen, but the way EasyJet handled that is beyond terrible, I thought that cabin crew should never abandoned their passengers like this. I used to fly with EasyJet often and it was my favourite budget airline, but I'm done with them and I won't be flying with them again.

✅ Verified Review | Amsterdam to Berlin. We checked in our baggage and after the luggage was sent off only then were we told that we were not allowed a back pack and a carry on so we would need to fit them inside our carry on. When it came to boarding they made everyone sit and re-pack their bags to fit it all in 1 case - wasn't even allowed to wear my bum bag which was for my essentials (passports, money, etc). We still had plenty of room in our checked luggage but the lady on the check in desk intentionally sent off our bags then told us about the bag situation, poor customer service. If this was the case atleast notify your customer prior to sending off their checked baggage and we would have packed the backpack in their. Flight was delayed by an hour atleast get your flights on time then tell people about the bags. These guys can't get anything right! Save yourself the stress and fly with another airline.

✅ Verified Review | 20th July 2017, on the 12.00 flight to London Gatwick North from Zakynthos I had a panic attack and the cabin crew members were excellent. One member of the crew in particular was fantastic and helped me gain back the control and helped with my fears about flying and really reassured me and helped me feel better. This staff member made a real difference.

✅ Verified Review | Aberdeen to Luton. I left a book in the front pocket of my seat and remembered just as I got off the plane. I wasn't allowed back on so a member of the airline crew went to check the the seat. They came back saying nothing was there. Maybe they couldn't be bothered to check. I wouldn't recommend this airline.