easyJet

Not Verified | Gatwick to Faro. This is a warning, if you are flying EasyJet be aware that they may offload your hold baggage if the aircraft is allegedly overweight. When the cabin staff say that they have taken off a couple of bags also be aware, this means that half the passengers bags have been removed and left behind. When told your bags are on the next flight and will be delivered to you that night be aware that this means possibly the next day. If you have hand luggage, pack a spare set of clothing if possible. We departed Gatwick yesterday after being delayed an hour, before takeoff we were informed a couple of bags had been taken off due to the plane being overweight. On arrival at Faro airport we discover half of the passengers bags have been offloaded. Although easyJet knew this was happening before we took off there was no representative at arrivals who could help. After queueing at lost and found for over an hour we were told that the bags would be sent as soon as the arrived and as soon as they had the means to deliver them, it turns out that 40 bags were offloaded. Still waiting.

✅ Trip Verified | London to Barcelona. Our flight was cancelled which wasn’t too much of a surprise however communication from easyJet staff was sadly lacking. Passengers were more or less left to their own devices! They offered us a flight to the UK which was no where near our home and no public transport was available at the hour the flight landed. The whole experience was very unpleasant and the airline clearly rate customer service as unimportant. In this day and age it is simply not acceptable. I definitely won’t be flying easyJet again.

✅ Trip Verified | This flight back to Gatwick was 8 hours late. After 4 hours not only the easy jet gate attendant but the easy jet app was telling us that the flight would arrive within 15 minutes. After that it suddenly went back to arriving another 3.5 hours later. When we looked into it we realised the aircraft still hadn't left London so clearly they know there was no way it would arrive within 15 minutes. The gate attendant said "it would appear on the radar any time now" This was worse than no communication with their passengers. We were deliberately mislead. Never flying Easyjet again.

✅ Trip Verified | Luton to Munich. Think twice before booking. During one month we've had three flights canceled! I was going to think that two first ones were just a streak of bad luck, but the latest was pure negligence. The Friday flight was canceled and we were offered a replacement flight on Monday. In complete disregard of our return flight booked also with easy jet, which is due before we were scheduled to land on a replacement flight! The return ticket was neither changed, nor refunded. In short, due to easyJet canceling a flight, not only did we lose the weekend, but also they didn't refund the trip! And this is the third cancellation this month! Enough said. No more easyJet for me.

❌ Not Verified | Malaga to Bristol. Return flight from Malaga booked with Easyjet. We were told when booking in our flight was cancelled. No alternative flight was offered other than a return to a different UK airport 4 days later. I was advised by disinterested staff to find another flight home on the internet. I had no phone, and no internet as a result. I have now managed to find another return flight. My main gripes are: 1. Staff disinterested 2. Easyjet are supposed to offer accommodation and transport while sorting another flight - none of these were forthcoming. 3. As a woman I my own I am stranded in a foreign city with limited money and no idea of how I am returning home with no attempt at help from Easyjet. In short, very, very unimpressed.

✅ Trip Verified | London to Geneva. The flight crew was nice. Let me just say this has nothing to do with them. Out flight was delayed. I had been traveling for 24 hours, we were delayed on the tarmac for 45 min. Then I went to lay my head down and my tray table was covered in old food. Just gross. There was no food because catering was delayed as well. Overall not a good experience.

✅ Trip Verified | Luton to Pisa. I would like to take this opportunity to thank EasyJet for the first class treatment my wife received from a cabin staff after she passed out mid flight to Pisa on 19th May due to low blood sugar. Staff was so helpful and brought her round so quickly, congratulations on the way staff are trained. The staff on the outward and inward flights were the best we have encountered.

❌ Not Verified | Flew Luton to Valencia. I have consistently flown with easyJet, however every time I go with just hand luggage it ends up in the hold despite the fact that when I board the plane there is plenty of space. It really frustrates me.

❌ Not Verified | Flew easyJet from Gatwick to Zurich. Expect to pay almost as much as your ticket for baggage fees. Planes are old and dirty. Our flight left 30 minutes late with perfect weather conditions. Not recommended. The one positive thing was friendly staff.

✅ Trip Verified | Amsterdam to Luton. Excellent service by EasyJet despite issues with the airport. I was supposed to fly with EasyJet from Amsterdam to Luton on the day when the Schiphol Airport was hit by a huge power outage that affected all flights on that day. Like a lot of other morning flights, EasyJet's flight was also cancelled due to the issues at the airport. The next available flight was 2 days later as all other flights were booked out due to the cancellations. While I was really frustrated with the situation, EasyJet did all they could to ensure our 2 extra days in Amsterdam were comfortable. They put us up in a hotel on the first day and offered the option to reimburse our stay/meals/transportation on the second day. We really appreciate this especially as the circumstances were outside their control.