easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

"delayed for another 2 hours"

(Austria)

Not Verified | Amsterdam to Vienna. At the check in I was not allowed to take my handbag with me because it counts as a second hand luggage. The first 5-10 people were allowed to take their bags with them, which seems very unfair. After already waiting for about half an hour to enter the plane I found bread crumbs and hair on my seat and the window was and full of finger prints. Apparently the flight got delayed for one hour because one of the stewardesses got sick and her standby flight attendant wasn’t around. If that wasn’t enough the flight got delayed for another 2 hours, which means I had to spend 5 hours in the airplane for a flight that should only take one and a half hours. Because I obviously did not expect such a long delay I did not bring any food with me, and I had to buy the expensive food on the plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Vienna
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"one hour later than scheduled"

(United Kingdom)

Trip Verified | 21.55 flight from Paris to Luton. Flight delayed as staff unable to disembark two wheelchair assistance passengers from aircraft at CDG as no wheelchairs available. After 45 minutes one wheelchair was located and first wheelchair passenger disembarked, the second passenger got off plane 20 minutes later. My flight left one hour later than scheduled due to delay on previous flight disembarking. I'm surprised that there is not sufficient wheelchair assistance for customers at a busy international airport. I'm not concerned about Easyjet. I'm concerned poor facilities at ChDG airport will impact on disabled wheelchair assistance passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Luton
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No reimbursement received"

(United Kingdom)

Trip Verified | Gibraltar to Manchester flight cancelled on 22 April. We were a party of 9 (myself, my partner, 3 step kids and 4 of their friends). No assistance from easyJet ground crew in finding alternate transport, hotels, meals etc. Managed to get a flight from Malaga to Doncaster for the 7 kids, and Malaga to Southampton (we live in the Midlands, near Stafford, so not ideal) for myself and my partner both departing the next day. This really was the very best we could get. EasyJet emailed on 7 May (and in doing so have entered a contract) to confirm they would be paying the kids expenses claim amounting to £609.63: Alternate transport £216.63 Hotel £180.34 (one time gesture of goodwill) Meal £141.69 (one time gesture of goodwill) Transfers £70.97 No reimbursement as promised has been received. I also put in another expenses claim for myself and my partner. No reimbursement for this has been received either. Judging by the number of complaints and cancelled flights, I don’t know how they manage to keep flying.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Gibraltar
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"avoid using their services on the weekends"

(United Kingdom)

Trip Verified | Our flight was cancelled and we had to arrange our own flight back to London and accommodation. Easyjet then expect you to fill out an online form to claim your expenses back! This was a flight back to London on Sunday, meaning everyone had work to return to but couldn’t do so because easyjet just seem to take bookings without taking into account all the most important factors. The weather was perfectly fine, but they used the weather in France as an excuse to cancel a flight on Sunday night! The accommodation was sorted out by easyJet using their app on your phone, but we had to wait around like clowns for a shuttle bus, only to be taken far away from city central but close enough to the airport! We had to wait around while having nothing interesting to do because the hotel they arranged was situated near a motor way system. Please avoid using their services on the weekends because you will suffer alot if they cancel your flight and you’re left stranded in a foreign country unprerpared for this sort of scenario.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Amsterdam
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"did not even acknowledge me"

(United Kingdom)

Trip Verified | Awful service, didn’t even get greeted at the entrance. No staff offered to help elderly get their luggage in the overhead lockers. All cabin space filled up quickly and while everyone struggled to decide what was happening, people had to walk back off with their suitcases. Then the two staff (including the staff manager) did not organise themselves very well and my child that struggled with her ears couldn’t even get a drink. They stopped serving food and drink as we were descending. Didn’t think to ask if they could offer a closed bottle of water, did not even acknowledge me or apologise or see if we were ok. Ridiculous service and a bunch that don’t know how to organise themselves. Budget service or not, it’s a service that was paid for.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGeneva to London Gatwick
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled hours before the flight took off"

(Peru)

Trip Verified | We were informed that our easyJet flight from London to Copenhagen was canceled hours before the flight took off. We were asked to use the online system which told us we were to queue while they found an hotel for us for more than 4 hours. In that time we went from being 14th in line to 6th in line. We never got a hotel (by the time we booked our own the prices had gone up and options were almost none). The next flight option was 3 days later, I had to buy new tickets for two people with another airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Copenhagen
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"may offload your hold baggage"

(United Kingdom)

Not Verified | Gatwick to Faro. This is a warning, if you are flying EasyJet be aware that they may offload your hold baggage if the aircraft is allegedly overweight. When the cabin staff say that they have taken off a couple of bags also be aware, this means that half the passengers bags have been removed and left behind. When told your bags are on the next flight and will be delivered to you that night be aware that this means possibly the next day. If you have hand luggage, pack a spare set of clothing if possible. We departed Gatwick yesterday after being delayed an hour, before takeoff we were informed a couple of bags had been taken off due to the plane being overweight. On arrival at Faro airport we discover half of the passengers bags have been offloaded. Although easyJet knew this was happening before we took off there was no representative at arrivals who could help. After queueing at lost and found for over an hour we were told that the bags would be sent as soon as the arrived and as soon as they had the means to deliver them, it turns out that 40 bags were offloaded. Still waiting.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Faro
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service unimportant"

(United Kingdom)

Trip Verified | London to Barcelona. Our flight was cancelled which wasn’t too much of a surprise however communication from easyJet staff was sadly lacking. Passengers were more or less left to their own devices! They offered us a flight to the UK which was no where near our home and no public transport was available at the hour the flight landed. The whole experience was very unpleasant and the airline clearly rate customer service as unimportant. In this day and age it is simply not acceptable. I definitely won’t be flying easyJet again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Barcelona
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never flying Easyjet again"

(United Kingdom)

Trip Verified | This flight back to Gatwick was 8 hours late. After 4 hours not only the easy jet gate attendant but the easy jet app was telling us that the flight would arrive within 15 minutes. After that it suddenly went back to arriving another 3.5 hours later. When we looked into it we realised the aircraft still hadn't left London so clearly they know there was no way it would arrive within 15 minutes. The gate attendant said "it would appear on the radar any time now" This was worse than no communication with their passengers. We were deliberately mislead. Never flying Easyjet again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Nice
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No more easyJet for me"

(Germany)

Trip Verified | Luton to Munich. Think twice before booking. During one month we've had three flights canceled! I was going to think that two first ones were just a streak of bad luck, but the latest was pure negligence. The Friday flight was canceled and we were offered a replacement flight on Monday. In complete disregard of our return flight booked also with easy jet, which is due before we were scheduled to land on a replacement flight! The return ticket was neither changed, nor refunded. In short, due to easyJet canceling a flight, not only did we lose the weekend, but also they didn't refund the trip! And this is the third cancellation this month! Enough said. No more easyJet for me.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLuton to Munich
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no