easyJet

✅ Trip Verified | Santorini to Gatwick delayed by 40 minutes. Worst airline ever. Been delayed after checking in both ways. Still waiting to take off on a plane that smells. Rather pay a few more ££ for a decent airline that you can rely on.

✅ Trip Verified | Naples to Luton. Me and my family had four flights with easyJet in July 2018 - all of them delayed. One of them delayed more than 3 hours which caused us missing our connecting flight. We had to then buy new tickets, £90 each. The person at the desk treated us disrespectfully when we explained our situation and talked to us as if everything that he was saying was self explanatory and he was wasting his time telling us what he was. When purchasing the tickets, he told us there were 3 seats on the plane that we could take, we only had to get our seat numbers at check-in - we weren't given them there. When boarding we were told we were stand byers and that they didn't know if there were seats for us. We were then asked to step back; when asked if we could wait beside the desk, they said no and told us to stay aside. We were the last to get on the plane, after a few calls from the staff who weren't certain if there were seats for us till the last moment. At that point the flight already had more than an hour delay. We landed at 10 pm. If none if this had happened, we would have landed just after 3 pm.

✅ Trip Verified | I had a booked a flight from Amsterdam back to London, and day of departure, happened to check my email to see that flight was cancelled. Never received a text alert or anything else, just lucky to check my email in the AM otherwise would have shown up to airport with no flight. And no reason given for the cancellation. Then the fun begin. No other flights offered, no help to get back to London. Had to spend a couple hours trying to figure out a way back and ended up taking a 6 hour train ride instead of a 1 hour flight. Wasn't able to make it to my hotel in Oxford, and due to the late cancellation, lost the money I spent on the hotel. Best part was that Easyjet only refunded me €95 out of the €250 I spend on the ticket. Can't figure that one out and am trying to get an answer from them. So I'm now out cost of hotel, cost of plane ticket, cost of train trip, and a whole day lost on my vacation. Googled to see why cancellation and found a few articles about Easyjet that shows they cancel a lot. So, yes they are a cheaper alternative if they actually fly, but most likely you will end up stuck and out of pocket with a great deal of headache and frustration.

✅ Trip Verified | Took a multi-leg trip LTN-ZRH, BSL-AMS and AMS-LTN. On each occasion the flights were late with the delays being 70 minutes, 45 minutes and 2 hours respectively. On board staff were as helpful and apologetic as they could have been, but the impression remains of an airline that has severe organisational and punctuality issues. Information provided via their app and at the airport is inconsistent and unreliable and boarding is not well organised or pleasant with passengers being corralled into enclosures like cattle before boarding and then made to wait for an indefinite amount of time. When fees for seat reservations and hold bags are taken into account the price advantage over legacy airlines is marginal at best. Plus their lack of reliability and poor boarding organisation makes EasyJet a poor choice. If they can improve their on-time performance they might be worth considering otherwise I will give 'TardyJet' a miss in future.

Not Verified | I had one of the worst experiences of any company ever when I attempted to fly with Easyjet. It has cost me £510, a day at Stansted airport and ruined my husband’s birthday. We arrived at the airport at 11am for a flight at 1:05pm. We checked a bag in and went to departures. After going to the allocated gate about 45mins before flight departure time we waited and were told there was a technical issue with the plane and were then told that we would need to get another plane which was due to land shortly. Then an hour at the gate with no further news. Then there was an announcement saying we should go back to the departure lounge as there was a gate change. We were taken by bus back to the departure lounge and when we looked at the screen info it flashed up that the plane would be leaving in 1 hours time and that the gate was 81. I looked online at the Easyjet flight tracker which still said that the plane was due to leave about 20mins previous to the current time so was incorrect. So we were not sure of when the plane would actually leave and thought we’d wait for announcements or info on screen in the departure lounge. We kept looking at the screen and all it ever said was ‘Gate change’. It didn’t say ‘go to gate’, ‘boarding’ or ever again an expected departure time. Then after about 1.5 hours it just disappeared off the screen. We were alarmed but there is no information desk at stansted to ask anyone what is going on. We wandered around until eventually asking someone with a walkie talkie who happened to be walking through. She called and found out that since we had been sitting there waiting for information our bag had been removed from the plane and it had left. No announcements had been made, no information on the board. We couldn’t believe it. They had taken our bag off the plane but hadn’t bothered to make an announcement calling us to the gate. There was never anything in the board saying ‘go to gate’ ‘boarding’ etc. Basically they hadn’t updated the screen info. We then experienced the worst customer service ever. After being dumped with various people with no explanation of what was going on we ended up speaking to the so called ‘manager’ at the Easyjet desk. She was woman called Rochelle who made no apology for our situation and could not have been less helpful, she treated us with utter contempt. I’ve never known such awful customer service. She said we should call the Easyjet phone line (which is actually a call centre in South Africa). We did this and they said the communication failure was something we should take up with Easyjet at the airport. But the representatives at the airport said it was nothing to do with them and there was no one we could complain to. Basically if something like this goes happens Easyjet are the absolute worst company to deal with. We were left unable to speak to anyone- everyone just said it wasn’t their responsibility. The awful Rochelle at one point said she didn’t actually really work for Easyjet but another company called Stobarts. So if some mistake is made at the airport you can’t complain, you lose your money and get no apology. I lost over £500 on the lost flights and holiday, it ruined my husband’s birthday and we were treated so poorly by Easyjet staff. The previous flight I got with Easyjet was delayed by 5 hours with no apology too. It’s a big mistake to choose this airline. I will never book a flight with them again.

✅ Trip Verified | Milan Malpensa to Paris CDG. Flight cancelled and re-booked for the next day. Even on the next day the flight was late more than 1 hour. I lost a whole day of work. Reason given: staff had been working more than allowed?! As if easyJet doesn't know when their flights are scheduled - this happens when companies only look at costs. I am a weekly commuter between Milan and Paris. Out of my last 60 flights 36 were delayed by at least 30/40 minutes. That is pathetic and bad. If one adds the recurrently chaotic boarding procedures (CDG is the worst), and the terrible F&B offering on board, the ridiculous excuses given by ground staff (always given pretty late ie sometimes 1 hour after notices have been sent by the app), and customer service that doesn’t give a damm as not answering emails and complaints...I’d be tempted to say easyJet is the worst airline I know. But seemingly management doesn’t really care as on this route there are very little alternatives.

✅ Trip Verified | Late again. I guess you get what you pay for, but nowadays easyJet isn’t really any cheaper than the rest. It’s 10:55 and we’re still boarding. The plane was meant to leave an hour ago. Today, I’m annoyed enough to write a bad review for EasyJet because the train I booked will no longer be running when we touch down. Of the 9 EasyJet flights I have taken this year, 7 have been late by more than an hour. Up your game EasyJet! Your jam packed time tables aren’t realistic.

Not Verified | Gatwick to Venice. I usually don't fly low cost airlines because I never trust them but I really enjoyed my flight with EasyJet. I downloaded my boarding pass from the easyjet mobile app, which works extremely well! They called us at the gate about an hour early and they gathered all the passengers in the rather small gate area where we had to wait quite a long time, which was rather annoying. Boarding started and I was the first on the plane thanks to speedy boarding, which I think is really worth the extra money. I was initially worried that boarding would have been absolute chaos but in the end the staff at the gate were very professional and the boarding procedure was really organized. The cabin crew and both pilots were extremely nice and friendly and the atmosphere onboard was very relaxed. Food and drink isn't too expensive and they have a really good selection. The new plane was clean, it had good leather seats and legroom was actually quite good so it was very confortable. Will definitely consider flying EasyJet again!

✅ Trip Verified | Milan to Berlin. Glad they announced free seating once I got onboard, lost my aisle seat in exchange for a middle seat. No point in a seat reservation system if you don’t follow through with it. Seat sized for people probably below 50 kg. Probably wouldn’t fly this airline again.

✅ Trip Verified | I was flying from Gatwick to Munich with EasyJet. Departure was delayed for more than an hour, arrival was 50 minutes behind schedule but that can always happen. It would have been great to turn on the AC while we waited doors closed on the tarmac and to make at least some announcements. I did reserve a seat in the emergency exit row (window) and had speedy boarding. Even the emergency exit row was narrow and I felt cramped, it may have slightly more legspace but it is still not good. Furthermore, since everybody else boarded when the speedy boarding announcement was made this is no advantage. As expected no free drinks/water/food during the flight. No weight restrictions on hand luggage, though. Verdict: Not enough space. Will try to avoid EasyJet in the future. Round-trip flight was 100€ cheaper than competitors and I actually need to go to somewhere close to Gatwick, but not my first choice in the future.