easyJet

✅ Trip Verified | Manchester to Belfast. Normally a good airline and I fly with regularly. I was on a flight from Manchester to Belfast on June 11th 2018 that was cancelled. None of the staff new what was happening, the notice boards was not updated, people had to queue for 5 hours to be transferred. Now 7 weeks later dispute numerous emails I’m still waiting to find out if I’m going to recover my out of pocket expenses and be compensated. The Customer service is none existent as you can’t speak to people about it you just have to wait until the next email. I was told they would have made a decision within 4 weeks but I’m still waiting.

✅ Trip Verified | I had 40 min airtime flight from Stansted to Amsterdam and then way back. The flight was 2h 40 mins delayed and 1h 40m delayed on the way back from Amsterdam to London Stansted. This is ridiculous. And each time they make lame excuses that the flight earlier was delayed etc. Really bad experience.

✅ Trip Verified | Geneva to Krakow. Easyjet goes from bad to worse. I remember times she it was most reliable and very correct company. This year it's a disaster. Every flight is delayed for various excuses. I'm a frequent flyer I board once per week. Flying on time is a big exception. It's normal for them to board on time and keep waiting on a craft for an hour or keep at the gate with no info. Half an hour delay become a standard and noone cares about passengers connections. Besides stuff is less and less qualified and motivated. Sometimes they hardly speak English and make no effort to make themself understood. I'm really disappointed with the company performance. With a Hub in Geneva it unfortunately lost all Swiss or EU standards. Now I'm at the airport and see that will get info only at the scheduled time of departure. So two hours waiting with no information.

✅ Trip Verified | Late evening departure out of Copenhagen for Gatwick on bank holiday Monday. We arrived at Copenhagen airport just over an hour before the flight, and were surpised to be called for the flight almost inmediately we had passed through security. Walking through the airport I realised why, however - the budget airline wing of CPH is a very long way away from the main lounge area. The gate area for the budget flights is basic but there is a small shop for snacks and drinks. Boarding into a 'pen' commenced before arrival of the incoming flight, so we were stood in a queue for quite a while, but boarding was rapid once the inbound flight had arrived. Only real negative was the plane had clearly not been cleaned on the turnaround, and there was a fair amount of rubbish inside. The aircraft was one of the older easyJet planes and was showing its age - they really could do with a refurb of the older planes in the fleet now. Once on board, the pilot announced that storms were causing major delays into Gatwick and we might have to wait some time - an hour or more - for a takeoff slot. However, 15 minutes later the pilot informed us that he had managed to pursuade Gatwick to give us an earlier slot and we were cleared for takeoff straight away - I was impressed at these efforts. In flight, the crew were as good as I've come to expect from easyJet and the pilots gave the customary route updates, which are always welcome. We landed at Gatwick 15 minutes early, which was impressive as I noted from the arrivals board that almost every other flight that evening had a 1 hour or longer delay. Imnigration was surprisingly quiet for a bank holiday. EasyJet are certainly no-frills, and you get what you pay for, but in my experience have always been punctual with excellent staff, and I will gladly continue to use them as my budget airline of choice within Europe.

✅ Trip Verified | Split to Manchester. Yet another delay from EasyJet and unnecessary lie and misinformation. Flight delay for two hours informed technical problem when technical problem was in the morning. The airline knew all day that it will be late so it was no reason to lie and misinform making everyone wait in overfilled airport.

✅ Trip Verified | Hamburg to Gatwick. If you suffer a delay or cancellation expect the following. Easy to find and easy to use claim form on line where you upload your details and receipts. Upload and wait, and wait, and wait. After 28 days receive an automated email asking for the receipts you already uploaded. Upload again and wait and wait. After another 28 days receive an automated email asking for the receipts you already uploaded twice. Upload again and wait.

✅ Trip Verified | Edinburgh to Munich. EasyJet is getting worse. I used to fly with them which was a basic, but positive experience most of the time, but over the last months all my flights have been delayed. They seem not to manage to manage their connections when they blame unforeseen circumstances for delays and cancellations. On the top of that the customer service seems to be based on providing false information on the airport (that everything will be refunded etc.) which is not refunded afterwards and they appear not even to be obliged to answer your email!

✅ Trip Verified | You get what you pay for. Worst airline experience ever. We arrived at the the airport 2+ plus hours before scheduled departure. I saw that the flight was delayed by 30 minutes. The flight was pushed until 11:30 am and didn’t actually take off until 12:11 pm. We decided to walk around and buy gifts for for our family inside AMS airport. We get back to the bag drop area and are informed that we wouldn’t be able to check in and would not be allowed to get on the flight. Keep in mind that this was at 09:47 am which is 1 hour and 43 minutes prior to delayed departure time. We go the help desk and the one agent didn’t get to us until 10:02. She was rude when speaking to us. Instead of the normal bumping and compensation, I think that easyJet turned it on the customer under the “online checkin closes 2 hours prior to scheduled departure” clause. It does not specify on the email airport counter closes at that same time.

✅ Trip Verified | Inverness to Luton. Third time in a row spectacularly delayed by easyJet this year. The last two have seemingly been a reflection of the poor resilience built into their schedules which are over complicated by crisscrossing all over Europe. They just cannot bee relied on for domestic U.K. travel. Be extremely worried if you receive an email a few days before your flight if it says that the flight will be operated by easyJet Europe as this seems to mean inevitable delays happen. On this occasion the incoming flight arrived late and so missed its window to then avoid a weather related issue at Luton. EasyJet initially refused to pay out compensation because of the Luton related weather issues - when it was pointed out to them that their own flights landed at Luton around the time mine was due to land and BA had found it possible to depart Inverness later and arrive at Heathrow on time they then blamed more French traffic control and weather systems in Europe. This seems to be an airline that cannot respond to any small issue elsewhere in Europe and then meet its timetable. In future I will either use a more expensive but reliable flat carrier or the train. The train would have been quicker all the way from Inverness to London with these delays and they pay out if just 30 minutes late whoever fault it is. The only positive was helpful cabin crew who gave people free food and drinks and dealt well with an unruly passenger and booted him off.

✅ Trip Verified | Basel to Funchal. I flew with my family on easyJets new cabin. It was a standard seat with no additional legroom. The flight was fully booked and four hours long, but it was fine, as the seat was very comfortable and the legroom, thanks to the thin seats, surprisingly good. The cabin was quite clean, although I didn't visit the lavatory, so I can't judge on that. The wine and olives I ordered (and payed) were excellent. The only thing that in my opinion could be improved are the tray tables. They're actually quite small and I'm sure a 15" laptop wouldn't be usable to do work or anything that requires using the keyboard. EasyJet's new inflight entertainment system "Air Time" didn't work, which was fine for me, but may have been bothersome for others. All in all the flight exceeded my expectations and was very enjoyable.