easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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1/10

"one cabin bag for each person"

(Palestinian Territories)

Trip Verified | Milan to Tel Aviv. This was the worst airline I have travelled.I always book my flights through a company but for the first time I decided to book online, and I want a direct flight and this one was my only option to get to my destination. First of all, the customer service was beyond awful, they treat people like trash! When we arrived to the airport, they have a separate terminal far away from the main airport only for easyjet, it was packed! Thank god we arrived early, it was packed and when it was our turn, since we are a family traveling, they dont accept any more 1kg, so they made us open and remove from our luggage or else we pay 14€ per 1kg. We did that then when we arrived to the checking point, a lady was there that stopped as and told us that our ticket allow us to only have one cabin bag for each person, meaning that us ladies who carry a handbag and has a small carry on bag, can’t go in with both unless they already have payed for a ticket that allow you to carry both! I And they make you put your carry on bag in a metal thing to see if it fits or not, if it doesn’t, you have to go back and pay extra to load your cabin bag as if its a luggage bag, 47€ per bag if it doesn’t fit that thing, and if we wanna do that whole thing we have to stand in line for another hour, so they have the option to pay 16€ to get into “fast lane” which changes your seat to the front seat. It’s a money-sucking company, definitely not a saver, you will pay the money you saved on things you didn’t even thought of, if you’re on a budget and traveling alone, dont have much stuff, go for it, if you’re a family traveling definitely I don’t recommend it! Next time I will pay through a company with another flight, all services will be included without any extra charge, and definitely not having to fight with their awful customer service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan to Tel Aviv
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"it is not cheap"

(United Kingdom)

Trip Verified | Gatwick to Munich. Flight was delayed 1hr. Now waiting in airport for return flight which is said to be 1.5 hrs late! Airside at Munich airport is awful. Why would anyone fly with Easyjet? It is not cheap.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Munich
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled 2 days in a row"

(France)

Trip Verified | Paris to Nice with easyJet. Cancelled my flight 2 days in a row and I had to take a train in the end which was very expensive. On top, just got an email refusing my compensation claim. Never ever taking easyJet again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Nice
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Everything was as expected"

(Germany)

Trip Verified | Flew Berlin SXF to Tenerife South on Aug 29 with my mom. We have had very good experiences with easyjet, so we were both happy to fly them again this time and again, positive experiences. Paid 95€ each for the flight, including luggage and seat reservations. Departed 20 mins late and arrived 10 mins late, but okay as we are on vacation and not in a hurry. Everything was as expected. Of course it is a bit boring, a 5 hour flight without any entertainment or any free drinks, but we knew this in advance and didn‘t expect anything else as easyjet is a Low Cost Carrier. Legroom was good in my opinion, I'm 1.67m. Cabin Crew were friendly. Very good flight and value for money!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBerlin SXF to Tenerife South TFS
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"most awful airline"

(United States)

Trip Verified | Gatwick to Prague. This was the most awful airline I have ever encountered. The worst possible customer service, the cheapest airline I have ever seen and a total ripoff. Not worth the low price for all the headache.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Prague
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"last flight was cancelled"

(Estonia)

Trip Verified | Berlin to Vienna. The company does not care about the customers. My last flight was cancelled and no help was provided to find an alternative route. After finding another flight myself, I submitted claim through official EasyJet link they sent, but after 2 months never got refund for the ticket. After submitting claim for expenses that I had from extra ticket and staying in Berlin for another night, 1 month later my claim bounced back to me asking for extra details on a receipt that already had all these data. After sending these data, no reply. The next message was that my case is closed because I never sent any data they requested. On the previous flight I had even worse experience. I had to put all my things into one bag in the gate and was called security when I couldn't push the bags together within 10 seconds counted by the person in the gate. Really angry and disrespectful staff.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Vienna
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight was eventually cancelled"

(United Kingdom)

Trip Verified | The flight was supposed to leave from Paris to Edinburgh at 21:50 on July 17th, but it kept getting delayed until it was eventually cancelled at 23:00. Then, all the passengers had to wait for further instructions until 2 am. No one told us in the company offered us help or gave us an explanation, we had to go ourselves. There was a group of elderly people that were sitting uncomfortably on the luggage claim. Of course, easyjet’s staff didn’t care. Two passengers were kind enough to get some chairs from the reception for the elderly. At 2am one bus arrived and we weren’t even told. The staff just left us wait without any updates. Ironically we get the updates from the passengers instead of the staff. The nightmare continue when your company hire a bus driver who doesn't didn’t know the direction of the hotel. He drove in circles around the airport for an hour until we reach the hotel which was very far from Paris. By the time we get to to check in to the room it was already 3 am and we had to get up early in order to get breakfast. Next day (July 18th), we found ourselves with the same situation. We had to ask for updates ourselves on what to do next. We were told to go to the airport to settle everything. If we hadn’t done that we would lose the bus to the airport. Once we were there, they told us there are no more flights today, so we need to stay in a hotel until Saturday (21th of July), when there’s a flight to Edinburgh. If that’s it’s not inconvenient enough, they made us wait again more than an hour to get the hotel confirmation and we were told to come back to the aiport to reschedule the stay on the every following consecutive day. Airport staff told us we will receive compensation for that cancelled flight but until now we receive none.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Edinburgh
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"the most stressful flight "

(Spain)

Trip Verified | Berlin to Copenhagen with easyjet operated by Smarlynx Estonia. The flight itself was very smooth and no nonsense. The ground services however were abysmal. I arrived way too early at the airport (3h before departure) and still had to run to get on the plane. It all began when I received and email saying that the overhead lockers on-board this SmartLynx A320 are too small to fit easyjets usual cabin baggage. It also said that I could drop off my cabin luggage at the easyjet plus check in desks. To confirm that I asked at customer services if I could indeed drop off my bag at that desk to which they said yes. When the check in for my flight opened, I came back to the terminal to find an immense line to the counters. Fortunately the easyjet plus desk had no such line. I went there and then got called at and kicked out by a ground operations worker and had to endure 2h of line for the normal check in. In the end we got called to a separate desk because if not we would not have made it to our gate on time. When I finally reached a desk, the employee had no idea what I was talking about when I explained the situation with the cabin luggage and needed help from 2 other employees. Finally I dropped of my bag and sprinted towards the gate. I made it to my gate with my belt in my hand because I didn't even have time to put it back on after security. Be careful when flying easyjet during the summer from Tegel. Ground operations is a complete joke. This was the most stressful flight of my life just because of it.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlín to Copenhagen
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"shocking company to fly with"

(United Kingdom)

Trip Verified | Gatwick to Amsterdam. Flight was delayed by 2 hours and 49 minutes, just short off the 3 hour mark which is how you get compensation. So we got nothing. EasyJet are a shocking company to fly with, there were delays everywhere, none of the staff knew how to control the angry crowd. Honestly easyJet get your act together. Wouldn’t fly with them again. Then they moved my girlfriend away from me so I couldn’t sit with her. Then these other couples came on after and they were allowed to sit together.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Amsterdam
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a cheap short flight"

(Germany)

Not Verified | Basel to Brussels. The flight only lasted about an hour so I didn't need food or a toilet. The price was quite reasonable although the booking took place only 2 weeks before. By Smartphone App I was informed about a delay of the flight but there was no indication how long the flight would be delayed. This information was communicated to us by loudspeaker announcement. The check in was very pleasant and fast. The employee was interested in a smooth process. There were problems at the security checkpoint because the flashlight I wanted to take with me was apparently too big. Well, the rule is the rule. So I went out again to take the flashlight away. When I came back the check in was already closed but since the flight was not yet there I was waved through the premium entrance as the security staff still remembered me. That was very obliging. After the new security check everything was just right and I arrived at the gate just in time. During boarding the size of my hand luggage was not checked and I was also allowed to take an additional mini bag for free although this was not part of the booking. The aircraft staff were in a very good mood and helped the passengers to get to their seats quickly. They also hurried to help with the luggage. All in all, I found the staff very positive. The captain made a lot of general information about the flight. Overall I recommend the airline for people who want to book a cheap short flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBasel to Brussels
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes