easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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8/10

"Overall good trip"

(United Kingdom)

Trip Verified | Overall good trip. Baggage drop was quick and easy and staff were friendly. Poor boarding management at Luton airport, however. Boarding was via stairs and those allocated to board at the rear of the plane boarded as normal whereas those allocated to board via the front stairs were made to queue for around 15 to 20 minutes, standing on the tarmac. Later I discovered by chance that this was to allow a disabled passenger to be loaded first. This is understandable (and I don't mind waiting for that reason) but the failing of easyJet was that they did not communicate this reason to us whilst we were standing in the queue, not knowing what was going on. Luckily the weather was good outside. During the flight, crew worked hard and service was good despite the plane being full.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Chania
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"happy the flight was still going ahead"

(United Kingdom)

Trip Verified | Our flight was caught up in the delays caused by the UK air traffic control failure. EasyJet's app was very good in keeping us up to date with the latest status / estimated times of the flight. The app alerted me to potential problems about 5 hours before the flight, when the air traffic control failure first began impacting flights. At one point it seemed as if we might be 4 hours delayed but in the end we were less than 90 minutes delayed, which was good considering how many other hundreds of flights were cancelled and thousands delayed. We were told to check-in at the usual time; there was no queue at the airport for baggage drop. Staff were friendly, though no explicit mention was made of the likely delays! Boarding was a little chaotic as it required buses to transport everyone from the terminal to the aircraft (so anyone with speedy boarding would have only have had a marginal advantage, if any). At this stage we were all just happy the flight was still going ahead. The flight was full and the staff worked hard providing the trolley service twice during the flight, despite turbulence.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCnania to Gatwick
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“ Easyjet no more”

(Portugal)

Trip Verified | My flight was delayed for almost 3 hours. It wasn't 3 hours was more like 2 hours and half. It almost feels on purpose. This is being constantly happening with my easyjet flights and I'm growing tired, it was the third easyjet flight out of 4 flights this year! But this one just was crazy. It made me loose all the possibility of city connections so I had to take a cab that cost me 70 pounds and took me 2 hours to get. Yet they don't take any responsibility. Enough! Easyjet no more, I prefer to pay 20-50 € more to go on any other company that to ever use you again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLisbon to London Gatwick
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Nightmare with a scam airline"

(United States)

Trip Verified | Nightmare with a scam airline. Sitting in the Plane from CFU-BER flight was delayed and could not go to Berlin instead to Rome FCO. In Rome Hotel and lost 1 day of work and lost my connection and had to rebook. I had to spend the night in Rome, lost my international connection for the next day and had to pay for booking another leg one way back to USA. The next day the new flight to BER was delayed again so we made it to Berlin around 8pm and that is a delay of 20 hours. I had to rebook the hotel and flight and was able to fly back to Houston the next day with United. Besides the misery 1 workday lost and expenses to rebook flights and hotel I'm still not entitled for compensation or refund? I will not go into more details about the communication or information in CFU, FCU. Passengers had to run around trying to get any news of info themselves. The financial burden, the 2 day stressful journey and more than 24 hours delay does not entitle me to European Law refunds? I gave up after hours with EasyJet costumer service on the phone and. via email. The conversations were unpleasent and rude with the goal not to issue any refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Berlin
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"more than 24 hours delay"

(United States)

Trip Verified | Sitting in the Plane from CFU-BER flight was delayed and could not go to Berlin instead to Rome FCO. In Rome Hotel and lost 1 day of work and lost my INTL connection and had to rebook. The Rome hotel concierge was smiling when he told me EJ is a regular costumer. The next day the new flight to BER was delayed again so we made it to Berlin around 8pm and that is a delay of 20 hours. I had to rebook the hotel and flight and was able to fly back to Houston the next day with United. I'm still not entitled for compensation or refund? Passengers had to run around trying to get any news of info themselves. The financial burden, the 2 day stressful journey and more than 24 hours delay does not entitle me to an EU payment? I gave up after hours with EasyJet customer service on the phone and via email. The conversations were unpleasant and rude with the goal not to issue any refund. Example it took 2 customer service members to understand my email. To make a longer misery story short...NEVER AGAIN EasyJet!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCorfu to Berlin
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"toilets had sticky floors"

(Portugal)

Trip Verified |  Last journey of the day and it showed; there was a strong smell of foot odor in the plane, the toilets had sticky floors. For the first time I saw checks on the size of some passengers' backpacks.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFunchal to Lisbon
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"experience was decent enough"

(Japan)

Trip Verified | Plane was clean, flight attendants were friendly but unobtrusive and the tickets were cheap as can be reasonably hoped for. Leg room was pretty much as expected and a bit of a tight squeeze but it was tolerable given the short flight time of an hour and a half. There were slight delays of about 15/20 minutes but nothing that was particularly notable. It was my first experience with easyJet and I flew without check in luggage and didn’t pre select my seat. My experience was decent enough and noticeably much better than the only real alternative on this route which is to use BA which has always been an absolute endurance test any time I’ve had the misfortune to fly with them. No issues at all and I’ll happily use easyJet again in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Glasgow
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Flight delayed to next day"

(United Kingdom)

Trip Verified | Most awful experience ever. Flight delayed to next day and keeps being delayed when any other company is safely landing at my destination. Never again easyJet
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Aberdeen
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible experience"

(Switzerland)

Not Verified | Horrible experience with easyJet. 3 hours before our flight we get an SMS that the flight was cancelled. No ground staff offered any assistance or information The only way to find an alternative flight was to get on their app and search for a different flight yourself. We are a family of 4: 2 adults and 2 small children. It was impossible to find any alternative flight on the same day to the same destination with 4 free seats. The app also didn't find any available hotel. Spending a night in the airport with 2 small children is not an option. So we had to find another flight to another destination in another country and pay everything ourselves on the spot. That's not the biggest problem though. The problem is, EasyJet now does not want to take responsibility and reimburse the extra costs, as the circumstances were "out of their control". I understand that bad things happen and flights get cancelled, but as a company, at least offer assistance or reimbursement to those that they leave stranded. I will never fly easyJet again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeraklion to Geneva
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Delays delays, delays"

(United Kingdom)

Not Verified | Delays delays, delays. First time I used this airline. Leaving Gatwick and returning. I can understand there can be delays but its the lack of communication that got to me. Why don't Easyjet communicate their problems and solutions so that at least we know what's going on! From what I saw and heard I believe that Easyjet have a shortage of staff problem and that causes all these delays! Customer service is important Easyjet, take care of us and you won't have all these negative reviews
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMalpensa to Gatwick
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no