✅ Verified Review
| Horrible experience from Tokyo to Seoul with Eastar Jet. Mechanical problem with the airplane an hour before takeoff. Instead of booking the passengers on other connecting flights, the airline staff suggested we cancel our tickets and self-book on to other flights. Finally, after 2 hours of this ridiculousness, when it became clear that the flight would be delayed by 10 hours, they finally began transferring us to another flight but only if we asked for it. Lots of irate customers, who asked why this information wasn't proactively offered. Then, when we were theoretically booked on another flight, all we were given were reassurances that we had a ticket, that Jeju Air would take care of us - no paper or receipt to confirm. Had to leave customs, go to a different terminal, and sweat until Jeju's counter opened. Surprise surprise, lots of people's names left off. Mine was mispelled, almost leading me to get left off the plane. No contact information provided by Eastar, so having to fight with Jeju over Eastar's typo. No accountability, no responsibility, no service. You don't even get what little you pay for.