Delta Air Lines

Not Verified | How does it make any sense for Delta to switch seats that you have chosen in advance and put some random person between you and your family members. How could you possibly know if that person you are putting next to us is ill or carrying a virus. Three of us flying together and they moved all of us in different seats away from each other to sit next to strangers. Way to control COVID Delta.

Not Verified | Last two times I have booked with Delta my flight has either been cancelled forcing me to go with much more expensive option or cancelled and changed out with much less desirable flight. I went from having a roundtrip non-stop flight to having stops both ways and about 8 hours added to my trip. When I tried to get assistance for this their response was pretty much too bad, its out of our control. Mind you they have non-stop flights for those exact dates with only like 2 hour difference, but they decided to give a much less desirable flight and all they could offer me was changing to a non-stop flight 3 days later for an extra $100. Never flying Delta again.

Not Verified | I will never fly through Delta again. Nor will I use Detroit Metro Airport to fly. We missed our flight back from Hawaii to Michigan. Our baggage stayed on that flight. It arrived at 7am in the morning and they put it in an office for us. We took another flight back, got in at 1p. We came to pick up both of our suitcases (2 of them), and 1 of them were not there. They have no clue what happened to it. They tells use only 3 people have access to where the bags were that day. Not a single one of them know what happened to the bag. They tell us there are no cameras. They tell us there is nothing they can do for us. Jackie at Detroit metro airport Delta lost baggage was helpful. But she was also useless. She literally told me at one point that it's possible it grew legs and walked out because no one here would steal it. We filed a claim. We filed a police report. Nothing. No one is helpful. They just give false possibilities.

Not Verified | I will never fly Delta again! We booked 1st Class in Advance, and not only was the flight delayed, then we got moved to the back because a flight attendant needed the seat and we did not get a refund. So we paid 1st Class fees for coach seating. I've never had this issue with Alaska.

Not Verified | Scheduled our flight over a month ago. At no point would it let us pick our seats (like they said we could) the night before the flight we check our app and I am located at the very front of the plane and my husband is located at the very back of the plane, even though the tickets were bought at the same time. We called the customer service twice where ones we were hung up on out of nowhere in the middle of our call, and the second being told there was nothing they could do. Unless we paid close to $100 per option. We could pay almost $100 extra a piece to sit together or pay almost $100 a piece to cancel. They said we could have a flight credit but have to pay the cancellation fees. What is the point in the credit it were paying more total for the cancellation. Or what was the point in buying tickets together. We will NOT be flying again. To be a "high end" air service we have been treated very unprofessionally.

✅ Trip Verified | I will never fly with Delta again. A few months back I lost my car and house keys in TSA. I called back to verify that I left them in TSA and was told they had them. After my trip I went home and they couldn’t find my keys. I had to pay $300 for a new key for them to call me back the next day and tell me they had them which I already knew. Now this month I book a flight with them and they kept delaying it. I ended up booking with a new airline because I had already missed a day a work due to there delays and didn’t get a chance to cancel the flight due to the person at the desk telling me I needed to call customer service. 10 days have passed and I’ve called customer service and now my ticket isn’t available to be an e ticket or voucher. So I am completely done with Delta.

✅ Trip Verified | This is the third time in a row Delta has had delayed flights. This time they don’t have a pilot. It’s made me miss my appointments every time which will result in losing my job. The last time I had two delayed flights in the same day. (Different aircraft) They no longer have the reputation of being the on time airline. I definitely will be closing my sky miles card and be seeking another airline to use in the future. I simply cannot afford to fly Delta.

Not Verified | This is the 4th time in a year that we have booked morning flights out of El Paso and they have been canceled. Rumor has it that if the plane is not full they will cancel no matter the airline. If this is the case then stop booking morning flights. I see my daughter a couple times a year so an afternoon down the drain because of a canceled flight is a big deal. Then you call and the airlines dont want to help, They say they have no control, they do not offer refunds, they only give excuses that you can have a later flight or next day flight which may get canceled too. I pay good money to have her fly home and for me to fly out there and I am tired of this happening every time and no one cares. Half the time you cannot even get a person on the phone it’s just a robot!!

Not Verified | Terrible experience. Hard to locate and totally uninterested and inattentive flight crew, cold dry meals, filthy bathroom. Connection delayed 4 times, then cancelled. Waited in line for 3.5 hours to reschedule and was told only available flight was in 2 days. No hotel or meal reimbursement. Luggage was sent ahead and we wore the same clothes for 2 days. Never again on Delta!

✅ Trip Verified | Absolutely amazing flight. Sara and Lori were the best flight attendants ever. After this flight i will always fly delta. The flight attendants were amazing and made us feel extremely welcome and appreciated.