Delta Air Lines

Not Verified | My sister, who was booked with my fiancé and I, had to go to California for an emergency for an undetermined amount of time. Since we were booked out of ATL and I wasn’t sure if she could return in time for our trip, I called trying to determine what alternatives we had. Changing her flight from San Francisco was unaffordable so I mentioned to the woman on the phone that that wouldn’t work for us and I also remarked that I might end up cancelling it. She went ahead and cancelled it without my knowledge nor any indication that she was doing so while on the phone. I never received an email verifying that a change of any sort had been made. I found out two days before our scheduled flight, after we had gotten her back to Atlanta just to make this trip. We found out by trying to view our flight details. I called Delta immediately and they said I would have to pay a difference in airfare even though I never requested the change. The agent made it clear that I would not receive a refund despite the fact that there was a “misunderstanding.” He also claimed that Delta does not record the conversations and therefore could not verify that this cancellation was not requested.

✅ Trip Verified | Terrible at being on time. At first told us there was a delay due to having to get ice sprayed off and that we were about to push back, 20 minutes later and still no push back they decide to finally inform us that they have messed up the bags as well and that they are now having to manually count them for the plane ... this is causing the plane to leave almost an hour late and the flight attendants aren't even offering first class a drink or snack or anything to pass the time where we usually would have drinks and snacks and be in the air by now. Terrible airline and I'll never use it again.

Not Verified | Delta cancelled my flight without any notice. I found out the day before my flight when I tried to check in and I couldn't. My latest email confirmed my itinerary so I assumed everything was fine. They offered an apology and a refund but could not book me for another flight. I had to pay another airline more than twice as much at the last minute. It is unacceptable and so disappointing.

Not Verified | Delta used to be the best airline. While I was in the military I used to fly delta specifically because you could get to your destination faster if the flight ahead of you had seats or there was a more direct flight that had seats. Today as in right now I am on a flight to San Francisco to turn around and go to Boise. I board at gate B1 in SLC, at gate B5 there is a direct flight to Boise with 3 available seats in comfort. So not only would I have one less flight I would have given Delta more money for a seat they had open. I did this exact thing all the time for 9 years when they were green boarding tickets, this proves it is possible yet here I am doing something stupid that costs more money for delta.

✅ Trip Verified | I took my first flight in 1974 with Delta and this is the first time I have been ripped off by them - and with such deception! I flew EWR DL x/ATL AF x/CDG AF MAD on November the 6th. I went to the check-in counter at Terminal B and the agent there asked me for $75 for my small carry-on. I told him I didn't pay that because I am Air France "silver" & I paid for the ticket with my Delta Air Skymiles Gold American Express card which allows me and my traveling companions one free checked suitcase. I took out the Gold card and showed it to him, and he punched a few things into his keyboard, and told me it was fine and handed me back my card. It wasn't until I was on my Air France flight from Atlanta to Paris that I saw that he'd hidden behind all of my boarding passes a charge slip for $75. If he was so stubbornly intent on charging me $75 despite my two mitigating credentials I would have carried my small suitcase aboard the flight - in fact at the gate at Newark the Delta representative (very professional in the way he handled my travel documents) offered to check all carry-on suitcases to the final destination free-of-charge. I don't understand why I was ripped off and so deceptively! (It was like something out of the Trump administration), and there they are ripping off their presumed best customers (I am now "Gold Elite" with Air France/KLM/Skyteam including Delta). I wrote to Delta customer relations nine days ago but not a word from them. I do not know if I should abandon my Gold American Express card in protest and go back to flying on the One World Carriers (Platinum/Sapphire status) - they occasionally rip me off too but not so brazenly. I am just disgusted by the whole issue. Otherwise, the flight on Delta was fine and went as expected (as the French say, it was "correct."). But what a sour taste in my mouth!

✅ Trip Verified | Clearly there is an issue with schedule. Pilots may or may not show up. Flight was set to leave at 8:20 and we boarded the plane, only to be taken off again and stuffed into a single over crowded bus. The terminal was extremely over crowded and not Covid safe in any way. We waited until 10:00 to board.

✅ Trip Verified | We just came back From our international flight to Istanbul-Turkey, Delta was sending us emails step by step until the departure time, unfortunately the information was not up to date. When we reached the ticket counter they informed us that our tickets were canceled and there is no Delta office in Istanbul airport we can contact. Luckily we had money to buy return tickets the next day. We have been calling Delta for two days and didn’t reach a mutual agreement, when you call prepare to stay on the line for a minimum of 60 minutes and if you are calling from overseas imagine the cost, the last representative was so rude. Pay a few dollars more and get peace of mind. The choice is yours.

✅ Trip Verified | Gave our seats away prematurely, a seat with a mother and a 4 year old. Ended up being at airport till 2am with my child trying to figure this out. My flight was from São Paulo to Atlanta. Now I had to stay overnight in São Paulo, and our flight isn’t till 11pm the next day, with a trip to New York a 4 layover there and then to Atlanta. Worst experience I have ever had with Delta! I need compensation from your company giving my paid seats for this flight to standby flyers who go to fly in my seat that I bought.

✅ Trip Verified | Flew roundtrip "Delta One" from NYC to Tel Aviv Israel and back. Food was disgusting and rudely served. For tickets that are sold for between $9,000 to $12,000 roundtrip it was ridiculous. We wanted to complain to the Purser but she and most of the cabin crew were sleeping at the back of the almost empty economy class. The consensus among the passengers was never never fly Delta One. It is economy with flat beds and not worth the money. The inflight entertainment was broken for most of the trip and the cabin crew admitted they knew it was broken and was broken on the previous flight.

✅ Trip Verified | First, the check-in process at LAX was excellent, with private check-in area for Delta One. The whole process was seamless. In contrast, the arrival ground service at JFK was horrible. Somehow Delta decided to disembark us at the deserted T2 instead of the normal T4. We waited nearly 30 minutes at a small baggage carousel, only to know later that our luggage came out from another one across the terminal. After rushing to the right carousel, as it was too small, we could not even come close to it. I saw our luggage but could not break through the crowd hogging the carousel to get them, and imagine it happened during the pandemic time that required some sort of social distancing. I booked the flight with anticipation to fly on the new Delta One "Suite" on board of the 767-400ER. However, Delta changed it to a 767-300ER with older, less spacious seats. Well, I don't complain as we still got flatbeds with direct aisle access. Food presentation was at pandemic standard, meaning worse than before. At least the food tasted fine and we were well fed. No complain here either.