Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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1/10

"not worth the money"

(United States)

Trip Verified | Flew roundtrip "Delta One" from NYC to Tel Aviv Israel and back. Food was disgusting and rudely served. For tickets that are sold for between $9,000 to $12,000 roundtrip it was ridiculous. We wanted to complain to the Purser but she and most of the cabin crew were sleeping at the back of the almost empty economy class. The consensus among the passengers was never never fly Delta One. It is economy with flat beds and not worth the money. The inflight entertainment was broken for most of the trip and the cabin crew admitted they knew it was broken and was broken on the previous flight.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTel Aviv to New York
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"we still got flatbeds with direct aisle access"

(United States)

Trip Verified | First, the check-in process at LAX was excellent, with private check-in area for Delta One. The whole process was seamless. In contrast, the arrival ground service at JFK was horrible. Somehow Delta decided to disembark us at the deserted T2 instead of the normal T4. We waited nearly 30 minutes at a small baggage carousel, only to know later that our luggage came out from another one across the terminal. After rushing to the right carousel, as it was too small, we could not even come close to it. I saw our luggage but could not break through the crowd hogging the carousel to get them, and imagine it happened during the pandemic time that required some sort of social distancing. I booked the flight with anticipation to fly on the new Delta One "Suite" on board of the 767-400ER. However, Delta changed it to a 767-300ER with older, less spacious seats. Well, I don't complain as we still got flatbeds with direct aisle access. Food presentation was at pandemic standard, meaning worse than before. At least the food tasted fine and we were well fed. No complain here either.
AircraftBoeing 767-300ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to New York JFK
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"What an awful experience"

(United States)

Trip Verified | My wife is flying home and we switched her to a Same Day earlier flight. I tried calling, and Delta's hotline told me a 30 minute wait, or I could text with an agent. I texted with an agent. I asked him 3 times to confirm that my wife was on the earlier flight, asking him to double check the Confirmed status, the new arrival time, and again that her status was confirmed and NOT standby. He confirmed (in writing/texting) THREE separate times that she was Confirmed, not on Standby. Low and Behold, my wife gets to the airport and she is not confirmed - she is on Standby. I tried calling to talk with someone and their hotline gave me an error saying there were technical difficulties and then hangs up. So I text the number back and start everything over trying to talk to someone. The new agent responds to my text once every 5-10 minutes or so. She starts off by telling me there has been no change to my itinerary (as my wife has ALREADY caught the 1st earlier flight). Then when I point this out, she tells me (15 min later) that I should have reached out before my first flight and she can't change anything now. When I point out that I did reach out before my first flight, she (after another 5-10 minutes) then says that I'm 62nd on the standby list. When looking at Delta.com, I'm listed as 2nd. I point this out. Then (after another 10 minutes), she says that I an pay $75 to switch from standby to confirmed. I say do it. 10 minutes later, the door closes and they tell me the flight is full. I tell her so and she apologizes nd explain that she had to deal with other customers' inquiries. She then goes on to tell me that I really should have known better and that since I never paid the $75 fee, I shouldn't have expected to be on Confirmed. Despite what the first agent told me That's why I called in the first place - to figure out what I needed to do to be Confirmed! One of my worst experiences by far - your first agent literally lied to me so that he wouldn't have to help me, and your second agent took 10-15 minutes to respond to any text messages, after which (in less than 10 minute responses) then implied it was my fault for not knowing better. What an awful experience!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLouisville to Raleigh Durham via Atlanta
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I have never had as horrible an experience"

(United States)

Trip Verified | I booked First Class and I have never had as horrible an experience as I am having with Delta. They won't even give me the info for the delivery service that has my bags. I was promised they would be delivered this morning. Well its noon. After waiting on the phone half an hour for customer service now they tell me they could be here between 11-6pm. He says a six hour window, last time I checked that's 7 hrs. Not to mention they almost ripped a wheel off my roller bag. I had to super glue it to get it home. Who knows what shape it is in now!
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAtlanta to Buffalo
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly with Delta again"

(United States)

Not Verified | Delta overbooked the plane my family and I were taking from Orlando to Atlanta. So 5 of us were told we have been moved to a later flight. Our original flight was scheduled for take off at 3:30pm. And our new flight was scheduled for 4:15pm,. So we walked over to the other gate as instructed just to find out that our flight was delayed until 6:00pm. We had already been at the airport all morning so I was little irritated by then. However when it was time to board at 6:00pm, the plane sat there for 40 mins with no take off. I could hear the flight attendants say they have been working for more than 15 hours that day, so everyone was taken off the plane and by then we had missed out connecting flight home from Atlanta to Omaha. We had to wait until 12:30 AM for Staff from another plane to take everyone at that time from Orlando to Atlanta. I couldn't believe how long I was forced to sit at the airport just for a 1 hour flight. They didn't offer food or drinks to any of the passengers who missed dinner and were staving. Needless to say, we didn't arrive to Atlanta until 2:30 Am. But then we still had to catch a flight to Omaha. Delta made us walk from the airport to a hotel at 2:30 AM to Sleep for 3 hours and then we had to walk back to the airport so catch a flight at 8:00Am to Omaha. Not only that, but we got lost trying to find the hotel and its very scary to be walking around in that area that late. I will never fly with Delta again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Atlanta
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"It was such excellent service"

(Canada)

Not Verified | Great experience with Delta staff! I had an unfortunate and stressful travel experience and Delta staff was helpful the whole time. When I was leaving Calgary to head to Green Bay, my flight was cancelled last minute due to a system outage with Delta (700 flights cancelled in one day). I was put on another flight for the following day at the same time but needed to get to Green Bay the next day. I got on the phone as well as messaged their help text line and within an hour and a half an associate was able to get me on a new flight for the same day through a different airline for free. For my flight home, my Covid test to get back into Canada was 19 minutes too early so the Canadian boarder wouldn’t let me on the plane. So the Delta associate at GRB (Christine) was able to book me on a new flight for 3 days later free of charge and ensured that if I got my new Covid test back earlier that I could get on the earliest flight out (also free of charge and if they had seats available). So I did end up getting my Covid test back a day earlier than my scheduled flight and went to the airport and Christine had me on the next flight out! It was such excellent service and the staff were so helpful and did everything they could to ensure I got to and from my destinations as soon as possible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGreen Bay to Calgary
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Very disappointing service here at FSD"

(United States)

Trip Verified | FSD is a small airport, which had no Delta attendants working the ticket counter. Several passengers and I waited over 1.5 hours to check our bags. When I got through security and arrived at the terminal there were two Delta employees hanging out behind a privacy wall by the flight counter talking to their friends on speaker, while a women and her daughter stood at the counter waiting to get assistance. Very disappointing service here at FSD.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSouix Falls SD to Grand Rapids MI
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"highly displeased with handling of luggage."

(United States)

Not Verified | Today I flew Delta from Orlando to Atlanta then to Greenville Spartanburg and I have to say I was highly displeased with deltas handling of luggage. I flew with my family and there were a handful of us that received our luggage in terrible condition. So when I picked up my luggage at baggage claim I was shocked to say the least. There were so many scuffs on my suitcase that i now have a lovely zebra print suitcase. If I wanted my suitcase threw around like a sac of potatoes I would’ve flown spirit. There were also pieces of my suitcase that went missing. I have a designer label suitcase so i would very much like to know why my suitcase was unzipped at the top. There was nothing missing so i must not of had what they were looking for. Then my aunt received her soft top suitcase and it was ripped down the front. And to top of just a perfect flying experience my little cousin that had her souvenirs from her first trip to disney in her suitcase never received her suitcase because they lost it. So I think I speak for everyone when I say “Wanna fly American next time?”
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Greenville Spartanburg via Atlanta
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"On time, professional crew"

(United States)

Not Verified | Fabulous flight. On time, professional crew. Seats in Comfort class row 10 were excellent with plenty of leg room and great visibility out of aircraft. Very swift boarding and de-boarding. Delta will be my 1st choice in the future.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteAustin to Salt Lake City
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Paid a lot of money to be put in coach"

(United States)

Trip Verified | Bought first class seats for flight from San Diego to Raleigh Durham with a change of plane in Atlanta. San Diego to Atlanta was great, but was put in main cabin at back of plane in Atlanta. Paid a lot of money to be put in coach.
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteSan Diego to Raleigh Durham via Atlanta
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes