Delta Air Lines

✅ Trip Verified | I fly twice a month and Delta has been by far the worst airlines. They cancel connecting flights when your several states away from both home and destination. They do this for no other purpose but not having enough customers to make it worth their time fiscally. They will make you sleep on the airport floor just because. I am not flying to go on vacation but for family purposes and I do so in between my work which I am able to do remotely but it is to the point I will leave a negative review (which I have never done in my life). If it’s the holidays or you have anything important to tend to don’t risk it. Delta will be the first to pick the dollar over its customers. When I was in the air about to land they cancelled my connecting (again) and an hour later while talking to customer service my partner was still able to purchase a flight for this time slot which at a later time they told him it was delayed (by 656 minutes). It’s unethical business practices at the very least.

✅ Trip Verified | I flew into Detroit for a connecting flight, boarded the plane then there was no pilot so they made us all get off the plane and there was a three hour delay. When I went to get back on the plane they told me my ticket wasn’t valid anymore and then I had a new ticket booked for tomorrow even though my seat was still empty and I could’ve caught that flight. Went to customer service and they just gave me the run around. Then told me I could call on the black phones downstairs knowing that customer service is closed at this hour of the night.

Not Verified | Very poorly organized boarding process; someone clearly made an error, and seats were not assigned until scanning boarding passes at the gate to board the plane. We were assured multiple times that parties would be kept together, and asked not to check with gate attendant. Got separated from my family anyway, and while I get that it's tough to change anything with the plane already halfway full, it was frustrating to be separated at the end of a long day because of a mistake made by a company I paid for a service, and to get a very sorry-sucks-to-be-you attitude from the crew.

Not Verified | I cancelled a flight with Delta, and was told that I could get a refund or choose to keep the money sitting with Delta and use it for a future flight. Now that I want to redeem my money they are saying they can’t find any record of it and there’s nothing they can do. So I am out somewhere around $800. Customer service tried to find it, and then said I should have kept track of my flight number and info but I was never told that when I called in, I was just told I could redeem for another flight on a later date. If I had known this was a possibility for all of that money to get lost I would have just gotten a monetary refund. This makes me very distrustful of Delta. Delta lost my business.

Not Verified | Do not waste your money on Premium Select! The food was inedible, some reading lights were faulty and stayed on but they did try to use paper and masking tape to stop the light! The noise from the engines made us wonder if all was ok, you literally couldn’t hear what anyone was saying! Aside from the waste of money upgrading, with so many technical issues the plane shouldn’t have taken off!

✅ Trip Verified | Having global entry and valid documents, Delta does not allow me to do online check in and gives me hard time for security checks. I will not fly with Delta anymore and recommend my colleagues and friends to avoid flying with delta. Delta executes security level higher than home land security.

Not Verified | We scheduled a trip for my son to take his first flight and my best friend and we went from Fargo North Dakota to Portland Oregon. It was a nice comfortable flight and we got to watch TV all in all it was a great experience.

Not Verified | They made me check my bags because there was “no overhead space left”, just for me to walk on the aircraft and see 15 places my bag could’ve gone. Extremely annoying.

✅ Trip Verified | During the boarding process, the Delta Gate Agents made changes to my son and I seats and I was totally unaware; leaving my son and I to be sitting in someone else seat. Another passenger had the same problem! The gate agent was notified of the error and she came onto the plane being very rude and demanding; instead of apologizing! She placed my son and I on the very last seat of the plane instead of trying to correct their mistake! I always fly with Delta and I must say this was one of the rudest agents I have encountered! She covered up her badge when I told her I would report her. Thankful for the Delta Flight Attendant that moved us back to seat 19!

✅ Trip Verified | Delta is going down-hill in customer service. I have been using Delta for years and this is easily my worst experience with any flight. Terrible customer service. Our entire return flight was cancelled and rescheduled for 24 hours earlier, cutting our vacation short by a day. We received no notification of this change and I only learned of it by confirming details because our trip was approaching. There was no flight available out of Alicante leaving and arriving on the days we originally booked. Delta offered no other options for helping us. I found a flight serviced by Delta out of Barcelona with days and times that were similar to our original booking. Even though we would lose money on train tickets and lodging, I suggested this. I was told I would have to pay the difference in fair and they would not offer an voucher, miles, or upgrade to compensate. The flights they offered out of Alicante were all overnight layovers in Amsterdam. I was told they would not provide a hotel voucher or any compensation for this solution either. This was an awful experience. Delta is going downhill.