Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
2/10

"a nightmare travel experience"

(United States)

Not Verified | Terrible experience, extremely disappointing as my experience with Delta all the way up to this point has been great. I was going from Anchorage to Salt Lake City, with a layover in Seattle. The first flight had serious turbulence and movement, which wasn't Delta's fault. What was their fault was the fact that they had no barf bags anywhere in my row. As you can imagine, this caused a problem. The second problem arose with the layover timing, which was a ridiculously small time frame to get from the first flight to the second flight, which was accentuated by the fact that the first flight was around 20 minutes late though it claimed to be "on time." And then, after all of that, they lost our luggage. They claimed it would be here this morning in a "worst-case scenario," but we're still waiting. It's still in Seattle, with no info on when it will be here. This was a nightmare travel experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAnchorage to Salt Lake City via Seattle
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so frustrated and disappointed"

(United States)

Trip Verified | I have never been so frustrated and disappointed by an airline in my life. In my trip from New Orleans to Boston on January 1st, 2022, I had 4 flights cancelled. My original flight from MSY to ATL to BOS was cancelled, and then I was rebooked from MSY to LGA to BOS, which was also cancelled. I was then put on standby from MSY to JFK to BOS, managed to get on that flight to JFK, and was supposed to have a 6 hour layover - I was able to switch to flight DL675 to BOS so I wouldn't be getting home at 11 PM, and was told by the Delta employee who rebooked me that my flight would be protected--that was then cancelled, and I was told I could not even get on the standby list for the 8:59 PM flight to BOS that I had switched from. I talked to a Delta employee and asked him to cancel the 7:00 AM flight (5762) I was automatically rebooked onto for the next day and request my luggage so I could leave the airport and take an Amtrak home. I waited for 5 hours on the baggage claim floor for my bag (with at least 10 other people doing the same), and was told by the 4th Delta employee I spoke to, 4 hours into waiting, that the 3 Delta employees I had already spoken to who said my flight was cancelled and my bag was requested had actually done nothing. The one competent, nice Delta employee finally requested my bag for me — I then waited another 45 minutes, and then that same employee gave me a file number and took my home address to have my bag delivered to me so I could leave the airport, since it was already 11 PM. By the time I left the airport to go to a hotel so I could catch an Amtrak in the morning, it was too late to cancel my flight, despite the fact that I was told by multiple Delta employees that they cancelled it for me. I had to purchase a hotel room, an Amtrak ticket, and leave without my bag and just hope it actually gets delivered to me. I will absolutely never fly Delta again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Boston via La Guardia
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Bad customer service"

(United States)

Trip Verified | Bad customer service. Wait more than 2 hours to get a live person answered on a phone every time. So annoying. Wait more than 2 hours to get a live person answered on a phone every time. So annoying.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Oakland
Date FlownDecember 2021
Value For Money 12345
no
1/10

"I have no words"

(United States)

Trip Verified | I have no words to describe how I feel now, I am very upset that they canceled my flight at the last minute before departure and don’t even say “sorry”. I was supposed to fly at 3pm to Minnesota but was canceled and rebooked me to Atlanta, then had to wait there for 3 hours and continue flying to MN, arrived at 12.30 midnight. I will never book Delta Air Lines again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Minnesota
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a really bad experience"

(United States)

Trip Verified | Had a really bad experience, flights were delayed and when I arrived in Montego Bay my baggage didn’t arrive. We tried to call, we sent messages, no response, nobody could help at the airport. My flight arrived on 12/30/21 around 2:15 pm, and my baggage was supposed to come on the next flight at 4:30pm but nothing. Today is 12/31/21 I have no medications, no clothes no shoes and still nobody can help. I’m very disappointed and I will guarantee I will never travel with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Montego Bay
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"was let down in every way possible"

(United States)

Not Verified | Absolutely the worst customer service, I was a loyal member to Delta but that is no longer, I had 2 flights canceled back to back, then zero support from the staff on getting my flight canceled. I decided to trust them again trying to fly back home and again was let down in every way possible. Not to mention to check your bag takes hours on end, I thought showing up 2.5 hours early for my flight was enough and I couldn’t of cut it any closer I had to run through the terminals and was lucky that the lady opened the door for me. the only time I will ever fly with them again is to use my points and then it is adios.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSacramento to Baltimore
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service is the worst"

(United States)

Not Verified | Customer service is the worst especially for the military my son flew in on the 18th and was scheduled to leave back out on 12/31 only to receive and email saying his flight was canceled 4 hours before he was scheduled to leave. The customer service rep we spoke with was beyond rude and told us to pick another day or lose money. It’s nice to know that your company cares so little about people who help keep your country safe.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAnchorage to Atlanta
Date FlownDecember 2021
Value For Money 12345
no
2/10

"employees clearly didn’t care at all"

(United States)

Trip Verified | This was such a horrific experience I’ll never fly Delta again. Three days in a row they cancelled the exact same flights, and had one of the flights delayed by the exact same 4 hours each evening and yet claimed each occurrence of having no crew was random. Gate agents were either clueless or rude, many were unable to perform reticketing that I was able to do through my app. Somewhere around the evening of day two of waiting, they gave everyone meal vouchers, which might have been nice had a single restaurant been open once they decided to give them to us. One agent told me that if you leave security, you can’t come back through (clearly untrue). One agent told me they could not put me on a partnering airlines flight…I confirmed with someone else that they are required to do so if they cannot serve you (they could not, it was going to be more than 24 hours). So I went back up to counter, asked again more finely and they agreed. But, she “had trouble with the system” miraculously until exactly the minute after I could no longer make that flight. They made people wait for 7 hours in the airport for flights where no crew had been scheduled and none would be coming available, three days in a row. On our last delay, we were told “they hoped our crew, arriving from another city, wouldn’t time out before being able to fly.” I’m sorry, you don’t know whether the crew were waiting for is going to be eligible to fly? Seems like someone should have that information, right? I don’t blame the airline for a cancelled flight, or even 8 cancelled flights. I blame them for a combination of stupidity and actual deception that cost many people a lot, and for a complete callous disregard for the feelings of customers. I watched every other airline handle limited crew with no issues and with some kindness and empathy. Delta employees clearly didn’t care at all, and I’m done with them.
AircraftCR 900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDetroit to Houston
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Thank you Delta for such amazing service"

(United States)

Trip Verified | Very happy with Delta. We got delayed due to weather issues and staff shortages due to covid in Detroit and Delta made sure we had free hotel stay, free shuttle, and food vouchers. We came back every day to see if there was any flights and the attendants were very extremely helpful. One in particular, Mara in Detroit, took extra time to see what options we could take to get home earlier. So instead of Getting home Friday we were able to get home on Wednesday! Mara deserves a raise! Thank you Delta for such amazing service! And please thanks Mara for me!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePennsylvania to Seattle
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the flight to Denver was a nightmare"

(United States)

Not Verified | The flight to Denver was a nightmare having us stuck on the tarmac in Seattle for 2.5 hours due to an engine malfunction on the runway. The the return flight was cancelled with Delta providing no assistance or other options to get home and their website was down not allowing people to get their refunds for the tickets. The only option was to call Delta's phone number which currently has a 4.5 hour wait time with no call-back option available. Long story short, this trip is the prime reason I stick to Alaska Airlines whenever possible and a reminder that it isn't always worth saving an extra $50.
AircraftA220-100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Denver
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no