Delta Air Lines

✅ Trip Verified | Flew Delta from Orlando to New York. Flight was delayed 20 min due to "short staff" as told by the pilot on intercom system. Arrived in New York 30 minutes late then had to wait another 15 minutes to be taxied to tarmac. The pilot then came on the intercom and stated "nothing we can do we are short staffed just waiting on taxi to tarmac". We missed our plane connecting to BWI. We were told to go to help desk. When we got to help desk they offered a plane ticket for 6.5 hours later with a 15.00 food voucher for 2 people to eat at the airport. We asked for a supervisor, the lady told us to stand aside. We were then told that the supervisor was busy on the phone right now and there was nothing else they could do. We complained then the supervisor came out and told us that it was not Deltas fault. I said your pilot told us you were short staffed, I said so are you. She said I can’t give out that information. It was unbelievable how we were treated and Delta did not take responsibility at all for us sitting at the airport for an extra 6.5 hours due to their own fault. Never again will I use this airline. This is not how I want to end my vacation. Due to the high cost of tickets the way this whole situation was handled unprofessionally. First and last time this family will use Delta.

Not Verified | Very bad experience. Delete flight time to later time just like that, that is make missing connection flight. Before boarding started tagging my bag to the final destination. They do not care you are missing connection flight and can has no bag finally in the hotel. They do not listen you problem. Delta is really bad and sad experience but charging much like a good service. Broken day! Crew on board has last 2 rows empty but did not allowed to seat there in case to feel more space, even in that bad situation. Use Delta only like last call

Not Verified | Had to change my flight due to a family emergency. I thought I had completed it (at no charge) but when I got to the airport they could not find my new flight or my original departure flight. After some searching it was determined that in my haste to change the flight I inadvertently changed the time only but on the original date. Because I had already changed it once I was going to have to pay for the second change. She took the time to speak to a manager and figure it out. Non-stop to my destination without an extra charge. Totally a positive outcome!

Not Verified | We were traveling from Honolulu to Austin via LAX. The flight was overbooked so Delta asked for volunteers to give up their seats. My wife and I said what the heck, let’s do it. Another night in Honolulu! Well, Delta gave us each $1500, a free night at the Marriott resort downtown, and free round trip transportation to and from the hotel. The young Delta employee at the gate was most helpful (in spite of the late hour). In the process we hired an Uber driver who was a charm. He was Korean and spoke little English, but enough to get us to the Marriott. Once we arrived, he helped us with our bags, and told us he would be there to pick us up the next morning. We told him that we had to be at the airport at 6 am and he said no problem. The next morning, sure enough, he was there waiting for us, with donuts as a treat! We tipped him nicely. BTW my wife bought an Oculis with the money, and booked us on another flight to Honolulu (our son, daughter-in-law and young grandson live in Honolulu). Thanks, Delta, for a really great time and for meeting some great people!

Not Verified | I paid the extra several hundred dollars for the Delta comfort plus ticket because of the advertised comfort items that are said to be provided. Being 5 foot tall, the extra legroom was not a factor for me in my purchase. What was a factor was the comfort items said to come with this premium seating; a pillow, blanket, etc. I was very disappointed to be told on both of my delta flights that neither a pillow nor a blanket could be provided to me. I was actually very uncomfortable the entire flight as it was very cold and there were no pillows and blankets that I could get, even though that is the entire point of comfort plus seating.

✅ Trip Verified | To enter St. Lucia, on a very long awaited Caribbean vacation, we had to jump through a lot of hoops online, because of Covid restrictions. Arriving at the airport in Hartford at 3am on Sunday, December 5, we found that we had not printed out the final authorization from the government authorizing our entry into the country, though it was on our phones. The Station Manager was ever so patient and kind and smart, because it was not easy to download them, and print them on Delta's printer, which we sent using her email. After quite a bit of trying, she met us at the gate to continue attempts until she finally succeeded in printing the forms out for us. She literally saved our vacation. The rest of the Delta staff, on all 4 legs of our trip, coming and going to St. Lucia were also patient, courteous and professional. The flights were clean and on time and reasonably comfortable. They had Peloton meditation and chair yoga videos as part of their on line entertainment, which I enjoyed. In this very stressful time for air travel, it is nice to have only good things to say about these flights, and this airline. We plan to switch our frequent flyer mile credit card to them. The snacks and beverage were standard airline basic but the people serving them were great.

Not Verified | I purchased 5 tickets to fly from JFK New York to Orlando Florida on June 13th 2021 to fly December 26th 2021, On December 24th I contacted Delta to state I needed to cancel due to my family having Covid and wanted a full refund to my credit card, I was told yes I will receive a refund. After the conversation I received an email the it was an e-credit so I called again and was told by a 2nd rep that it will be changed to a full refund and I will have it back to my credit card within 7 days. When I did not receive the credit I contacted Delta on Jan 3rd and was recited their policy that it is an non refundable flight and there will be no refund. When I explained I was told by 2 reps that I would I was told you were given wrong information and you will not get a refund. I also explained we couldn't fly due to Covid and if we did we would have infected far to many people again I was told sorry that's our policy and the rep literally hung up on me. I waited a few days and called yet again to be told again sorry that's our policy. I would think and hope that a company like Delta would care a little more for their passengers especially in the trying times we are in. Delta just really doesn't care and are not compassionate to what this pandemic is doing to people. Its so sad they are willing to hold their policy against a family instead of understanding.

Not Verified | Took a flight from Columbus to Bogota on 12/21/2021 and the seats was really uncomfortable for a 5 hour trip. I paid for my luggage overweight and I was told that it was going to cover my return trip back to Columbus on the 1/6/2022. On that day my flight was scheduled for 11:30 PM depart the flight got delay to 1:30 am plus. I got charge $200.00 dollars for my luggage again and I told them that I have already paid for that they didn't care about it, then to make things worst they cancel my second flight from JFK to Columbus which now instead of been on time I needed to wait for 9 hours at the airport for the next flight. I asked a lady from Delta to see if they have another flight that I can catch, she was very disrespectful told, she didn't care that I needed to go to ticketing on the first floor but that was the wrong floor that she send me. I will never fly with Delta.

Not Verified | I booked a flight for my brother in law coming in from out of town, my wife and my two kids to come on my conference trip with me and stay at the resort in San Diego. My work ended up postponing the trip until April because the Omicron cases were high. My ticket total was 650 dollars. I called Delta to postpone the tickets until April. They said sure, but you will have to pay a 99$ fee for every reschedule. Totaling 300$, and on top of that, I won't even get refunded the 350$. Instead It'll be taken as an e-credit. The customer service was so dry and uncaring about it. I was on hold for 2 hours for a text message associate, that then told me to get connected to customer care, which was another 2 hour wait, then when i got connected I explained my situation and they said I can't help you, but I can add you to the customer care queue. They were the reservation queue. I told them, I didn't really want to stay on hold for another few hours. As I've already been on hold for 4 hours.... they said, Ok, let me check the queue, and abruptly connected me to the customer care queue. Where I ended up waiting another 2 hours. And I still got the same result. Worst airline ever. I'm never flying Delta again.

✅ Trip Verified | I didn’t know such poor service existed the most unbelievable thing I’ve ever experienced. My wife and I were headed to Jamaica. Got to airport in plenty of time there was maybe 30 people in line to check bags, our friends got through and half way through checking our bags the classy individual working the delta counter said times up. No warning nothing, (this is my first time ever flying) then we were handed an 800 number to call for Delta which was even a bigger joke. We ended up booking another flight through American to get to Jamaica after already having paid tickets through delta. Sickening customer service