Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2981 reviews
4/10
3 star Skytrax Rating
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1/10

"Terrible service"

(Canada)

Not Verified | San Diego to Salt Lake City. Terrible service, I stayed at the airport for the night and no one helped me, no one offered anything and everyone was being rude to me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Salt Lake City
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no urgency or care"

(United States)

Trip Verified | I had a 5:50 flight from Austin to Atlanta, to then be transferred one hour after arrival to another plane to Cincinnati. But instead, Delta airlines held us on the runway for more than an hour waiting on a single maintenance person to come in and spend literally 2 minutes fixing one of the bathrooms. We waited an entire hour, which made the entire plane which was almost all connections late, for one bathroom to be fixed for a 2 hour flight. The worst service imaginable, now people who were supposed to fly at 10 AM are all being delayed to 3 PM flights, or 5 or even 9. And tomorrow is Labor Day, so some people are actually just stuck here in Atlanta. The worst airline service I’ve ever received, absolutely no urgency or care for the customers. Never fly Delta if you want to arrive on time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAustin to Atlanta
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"ground experience is where Delta fails miserably"

(United States)

Trip Verified | Richmond to Sint Maarten via Atlanta. Delta actually has a pretty good product once you're on the plane. Seats are comfortable, they have TVs, and the snacks are pretty good. Flight attendants are hit or miss, my first flight had surly ones, while on the second flight they were outstanding. But the ground experience is where Delta fails miserably. They now board international flights 50 minutes early, so I got a series of urgent texts and phone notifications telling me to go to my gate immediately, which stressed me out because my connecting flight was late and I was a terminal away. I rushed to get on the plane only to sit there for another half hour while waiting for all the other connecting passengers to come. I really resented being put in that position of stress when it wasn't necessary, and recommend that Delta put its boarding times later to give connecting passengers time to get there.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRichmond to Sint Maarten via Atlanta
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Continuous delays"

(India)

Not Verified | Las Vegas to San Jose. The worst airline to fly domestic in the USA. Continuous delays. No flight has ever departed on time. Took 5 domestic flights during my trip and each flight was delayed by at least 2 hours. Staff is also clueless. Will never recommend this airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to San Jose
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"told I was in the wrong seat"

(United States)

Trip Verified | La Guardia to Halifax. I booked this flight 6 weeks ago for me and my husband as part of our 20th anniversary vacation. Naturally I booked 2 seats together, 5C and 5D. Because I am 6’6”, I planned to take the aisle seat on the cramped commuter jet. Everything was fine until while boarding the plane I was told “your new seat is 7A”. When I asked if my husband’s seat was also changed I was told it was not. When I said that was not acceptable (which I thought was obvious) I was told we could sit together in 7A and 7B. The problem was they failed to tell that to the person in 7B who was already on the plane. After attempting to get into 7A (a window seat) with minimal success, I sat in my original seat. At that point I was told I was in the wrong seat. When I explained the situation I was told I had been moved to accommodate other passengers who wished to sit together. Not OK. I have contacted Delta and am awaiting a response as to why they believe they have the right to discriminate against others in a country where that is illegal.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLa Guardia to Halifax
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Delta truly saved our trip"

(Canada)

Not Verified | We were booked on a West Jet flight from Toronto to New York; our flight was cancelled and the best we could get after multiple phone calls to West Jet was arriving at 4pm the next day going through Atlanta on Delta flights. We are so ecstatic that this was the airline we were switched to and that we were diverted through Atlanta. Every single staff member was understanding of the pressure we felt to get to New York in time to see our Broadway show. I don't know if Delta will read this but Matilda at gate T3 on August 23 for the 130pm flight to New York deserves recognition. When we approached her to get information about our now delayed 230pm flight she knew we wouldn't make it in time for our show so she sent us to customer service where they put us as a priority on the stand by list for the 130pm flight which was on time no questions asked. When we got called to get our seats Matilda recognized us and celebrated with us that we were going to make our show. We were glad to have any seat but we were seated in economy plus (it feels like this was a gift from Matilda). When we left Toronto we felt defeated that we had lost a day and a half of our trip and getting to our Broadway show wasn't guaranteed not to mention we were met with horrible customer service. Delta truly saved our trip!
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteToronto to New York via Altanta
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"went above and beyond"

(United States)

Trip Verified | New York JFK to Ft Lauderdale. Check in agent Florence (did not get last name) went above and beyond for myself and the 4 boys I was traveling with... She was so polite friendly and offered a smile to calm a very frustrated morning. Left after paying for luggage with a smile and laughing. Wish I would have seen her last name. I hope she gets to see this and know she was appreciated and thank you!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Ft Lauderdale
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"courteous and helpful"

(Canada)

Trip Verified | Las Vegas to Seattle. I don't usually fly Delta Air Lines as they don't have many routes in the city I live in. Having said that, every time I have flown with them (3x in the last 2 years), I found their staff to be courteous and helpful, their seats adequate (although a little hard), good leg room (I'm 6' 4"), and their app (reviewed in 2019) probably the best in the industry. Will fly again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Seattle
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"unable to make our departure flight"

(United States)

Trip Verified | Denver to Detroit. Our friends always told us we needed to try the nicer airlines out, but we generally couldn’t afford it so we were excited when we found that Delta had a basic economy flight available for a trip home to visit my family. We though “Finally! We get to fly with an airline that treats their customers well!” Boy were we in for a surprise. I guess you only qualify for Deltas better treatment if you have the money to fly in one of their other classes. Just like everything else in this world, it seems Delta has subscribed to the idea that if you don’t have money, you are worthless and don’t deserve to be treated well. Through a course of events, my husband and I were unable to make our departure flight. When we realized we would not make our flight, I called to discuss what could be done. A Delta representative informed me that because I was a basic economy customer, they could not assist me over the phone, so when we arrived at the airport, we spoke with someone at the counter. The representative we spoke with was very condescending and entirely unhelpful. After scolding us for missing our original flight, they informed us that we would need to rebook and that the cost would be over $300 per passenger. Nowhere in that conversation did they indicate that we would need to rebook our entire trip. Not wanting to spend $600+ on top of what we had already spent, we booked a one-way trip with our usual economy airline. We thought our troubles were over. Sure, we were out a couple hundred dollars, but we made it to family vacation and we had a flight home .. or so we thought... We spent a great week with my family and returned to the airport for our flight back home only to find that our entire reservation had been canceled when we missed our first flight. The individual at the desk this time got on the phone to try to sort things out with us. They found that we would be expected to buy new tickets for a flight home. Again it was suggested that we pay over $300 per passenger to secure our flights home. The individual helping me at the desk held my hand and assured me they understood how I was feeling, but they couldn’t convince the person on the other side of the phone to help us. Eventually, the person on the other end of the phone conceded to crediting is with the cost of our original flights home so that we would pay the difference instead of the full charge to rebook. As if this was some sort of favor... we eventually concede to pay out of desperation to get home for work the next day. All in all, we essentially paid for our entire trip twice. Though the hit to my bank account was painful, the biggest sting wasn’t ultimately the cost; it was the loud and proud message that I only mattered to Delta as a customer if I had been willing to pay more money to them on the front end. Well Delta, you win. You have my money, but certainly not my respect, and surely not my business. Just earlier this year, I had traveled home with an economy airline to help move my grandmother into a nursing home. I had purchased a round trip, but my grandmother ended up passing away and I extended my stay through to my brothers wedding which I had already purchased flights for.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Detroit
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Talk about highway robbery"

(United States)

Trip Verified | Washington to Panama City via Atlanta. Paid $30 for my checked luggage then an extra $100 because it was 6 pounds overweight. Talk about highway robbery. If I wasn’t in a rush to catch my flight, I would have bought a second bag and only paid $60 for both.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Panama City via Atlanta
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no