Delta Air Lines

✅ Trip Verified | Fayetteville to St. George via Atlanta. I'm military and I hate flying Delta. My flights are booked far out using a 3rd party vendor. I request seat selections based upon availability at the booking time, but I always end up in the middle on super lengthy flights. Then, because I travel with a smaller carry-on bag, I'm expected to put it under my seat. I'm in the middle, I don't have arm space or leg room by the time, I slide the bag under the seat. Military probably gets discounted rates which is why Delta probably doesn't take seat selection into consideration. It's business travel, and it absolutely sucks with Delta. Anytime I can fly American, I will.

✅ Trip Verified | Dublin to New York. I booked a flight with KLM, Delta was the carrier. I arrived at the 2 minutes late for my flight in Dublin after a wait at us pre clearance. Staff a gate were horrible, not helpful and would never fly with them again, said we missed the plane by 2 minutes, plane was still rigged up to stairs

✅ Trip Verified | Detroit to Amsterdam. Been sitting on tarmac for about 2.5 hours due to unspecified computer problems. Cockpit keeps telling us it will be about 30 minutes, Every 30 minutes they tell is it will be another 30 minutes. No end in sight.

Not Verified | Lexington to Key West via Atlanta. I would discourage anyone needing to get to their destination on the same day as promised when purchasing tickets to avoid Delta. Delta claimed "bad weather" as a reason they could not land in Atlanta. However, our connecting flight took off during this extended period of 'bad weather.' They also lied about rebooking us on the next available flight. They also lied about having customer service representatives available at the gate upon arrival. They prevented a wedding party from attending the rehearsal for a destination wedding. If your travel plans matter to you, don't choose Delta.

✅ Trip Verified | Atlanta to Cincinnati. Observation the number of people who are bringing 2-3 bags. And they seem to be larger than might work. When you are in the comfort+ and you board when you should you would expect to be able to have overhead space for a cpap machine. I put my backpack in the seat in front of me. This wasn’t the case it had to be put all the way in the back. I think you should be addressing the carry one issue.

Not Verified | Baltimore to New York. I fly Delta weekly as I have not much choice flying between BWI and JFK and it honestly gets worse every week. Always an issue, never board or take off on time. As I type this I am sitting in yet another aircraft with a mechanical issue and the mechanic won’t be here for at least a half hour. Flights constantly delayed or cancelled. Funny though, if I opt for American Airlines, I don’t seem to have these issues. Very frustrating after all the money I’ve spent with these folks. Although not as convenient, I’m making the switch to American after today.

✅ Trip Verified | Delta repeatedly has bad ground and customer service staff. The breaking point which compelled me to write a feedback on this airline after flying with them for so many years came when they did not handle my luggage professionally. When there was damages found on the bags, the ground agents denied liabilities and accuse the fault was on passengers. The same was true to other passengers who experienced the same problem on the same flight when in Singapore from the US via Tokyo. After filing complaint to the customer service, the customer service took more than 14 days to reply (when in their auto reply email stated they would reply within 14 days) and the customer service would defend their mistakes and continue laying blame on the passengers. I have been their top level frequent fliers but I never felt I was treated like one at all. They don't offer any preferential check in, retrieval of luggage bags above their usual sky priority which a simple comfort + would earn the similar treatment while being the top frequent fliers on other alliance group or airlines would have offered 1st class service than Delta offering merely the same like comfort +. Service recovery is bad. The staff are not trained or geared towards high value customers at all. Having a Porsche for tight connection is nothing premium when other airlines offer direct boarding from lounge like Emirates or complimentary limousine airport transfers such as from JL, MH and so on. They appear to prefer paid business class passengers but their products and services completely do NOT match up to any full service airlines that have business class product. Their lounge is always filled with so many people and refreshment are really just plain refreshment (basic snacks NOT food) and very often, their lounges do NOT even have shower facilities. So don't even count on having complimentary spa/massage/sleeping area etc. Their planes are dirty and old yet the ticket fares are expensive. Amenities frequently not working for example IFE doesn't work, USB not charging, food stuck in between seats, chewing gums found in aircraft safety menu, dirty toilets, broken window shades and Delta has a policy where instead of bumping revenue passengers to higher classes when seats are needed, they would instead bump their non revenue employees or families/kins onto business class seats especially on international route. Their complimentary first class upgrade almost hardly happen to any members as it will always be full. Delta will always try not to offer the upgrade until at boarding and by which time, all the first class seats would be taken up already. So don't be fooled by the benefits stated on their website for their frequent fliers programme. Their hidden clause to defend their misrepresentation would be "whenever available". To Delta, available for revenue tickets doesn't mean available for upgrade. There is absolutely no incentives being their frequent fliers especially for international travellers. They are just a commuter airline within US or regional at best. So Delta best if ever rated best is best within the US only. In one word to describe Delta and by International Standard, avoid it. Its better to take your money to other airlines who would respect and treat premium or frequent fliers more seriously.

Not Verified | Dallas to Atlanta. I have been a faithful Delta customer for many years, flying about 1x a month. They have fair reliability. They treat economy customers like trash. I have over 140k in miles but get zero upgrades or assistance. Several times I have not received snacks or drinks because I am in the back of the plane.

✅ Trip Verified | Buffalo to Los Angeles. Bad experience with Delta, for a strange reason, was my baggage to heavy (3 kg) this is strange because on the KLM flight the weight of my baggage was not too heavy. I must pay $100 extra for my baggage so the total amount for 3 pieces of baggage was $190.00. Never Delta airlines for me.

Not Verified | Mexico City to Los Angeles. Great customer service. Staff was honest and helpful with any assistance we needed. I would recommend the Delta service in Mexico City