Delta Air Lines

Not Verified | Missed my early flight due to confusion and went to talk to the ticket agent while really stressed out. All it took was ten minutes and one phone call and they got me on a different flight, same day, arriving an hour early at no charge. Easily the most hassle-free airport experience I’ve ever had and I am grateful for the ticket agents at Des Moines for Delta who were so helpful. Delta is by far my favorite airline to travel with. Thank you so much for turning a very stressful situation around so quickly.

✅ Trip Verified | Our return trip home on Delta was much nicer than our outbound trip on Air France. Sat in Comfort+ and the seats were reasonably comfortable with plenty of leg room. We were delayed getting off the ground due to an Air Traffic Control slow down (during the nationwide strikes on December 6th) but the flight crew kept us informed. We had to take a bus to a remote stand so boarding was somewhat slow and disjointed. That was not announced in advance but became obvious when there was no Delta aircraft at the gate. Once on board, the service was excellent. This was our third international trip on Delta this year and the cabin crews are significantly better than most airlines I have flown recently (with the possible exception of some of the Asian airlines). After take off the crew gave out water bottles and amenity kits then followed that with a welcome on board drink. Then meal service with three options (outlined on the printed menu and flight schedule which had been handed out at the start of the flight). During the flight the flight attendants came through four times offering water or juice and I also saw the flight attendants bring drinks to those who requested them. Snacks were available any time at the back of the plane. A pre-arrival snack with more beverages was offered about an hour before the end of the flight. Just before arrival, the flight attendants came around with farewell candies (in this case mini Toblerone bars) and thanked everyone for flying Delta. Outside of a some minor distractions - the awkward bus transport and restrooms showing their age - the flight was very good. The Delta crew did a great job (which was also consistent with our recent experiences on Delta international flights).

✅ Trip Verified | New York to Dallas Ft Worth. Me and my husband sat in traffic for 2 hours to get to JFK airport before our flight. We finally get to the airport 45 mins before our flight leaves and we are immediately told to go to rebookings. I’ve never in my life have had an airline not try to help someone make a flight. The person helping us at rebookings acted like she could care less. Not only did we miss that flight we had to rebook for the tomorrow and pay 600 in fees to change the flight. Plus we had to pay another 100 for a place to stay tonight. This has truly been a nightmare and I will never fly with Delta again!

Not Verified | Not impressed with Delta Air Lines at all! My son is in the military and stationed in Kentucky, bought a round trip ticket from Nashville to Portland on the 7th and from Portland to Nashville on 28th. He had a layover on his way home in Seattle so I told him not to go to Portland that I would pick him up in Seattle as it was just as close to me as Portland. Well because he did not get on the flight to Portland and they canceled his return flight back to Nashville at the end of the month and would not refund so he had to pay for his flight back to base twice! What a horrible thing to do to people!

✅ Trip Verified | Las Vegas to Seattle. Delta will rearrange their seats last minute to accommodate family needs regardless of other people's circumstances. They will pay the same price ticket but boot you out of your seat to put someone else's needs before you. Families who were unable to book without enough courtesy of others should find another flight. No one should have to feel that their needs outweigh another's. I paid the same price as others. I should be given the courtesy to sit on the seat I was offered and reserved. I was further displeased to learn that others on the same flight had been displaced.

Not Verified | Toronto to Ft Lauderdale via Detroit. The lady at Delta baggage claim at Detroit was super helpful, I left my mom’s medication in my luggage (carry on got checked at boarding, thought I would be able to pick it up when I get off the plane). After the gate agent telling me it’ll take hours to get my luggage back, she got it back to me in half an hour.

✅ Trip Verified | While this review covers the domestic leg between Charlotte to Atlanta, most of my review will be focused on Atlanta to Seoul since it is almost 15 hours while CLT-ATL is only around 1 hours. The food is above average when compared to other international flights. That makes long journey more comfortable as the food is good. Though on the other hand, the plate is a bit too small. Flight is on time and good, even the CLT-ATL flight arrives 15 minutes before ETA, an early arrival is always good. Inflight entertainment and Wi-Fi is good, inflight entertainment is complete and all of the movies are pretty up to date. Very good selection of movies and entertainment onboard. They also have wifi, notably on the domestic leg, and the Wi-Fi is quite slow, though it is acceptable considering the situation. Seat is comfortable, though the leg room in the Main Cabin is a little too cramped.

✅ Trip Verified | I don't fly economy often, but to due the holiday, First Class was full. Flew from Boston to Austin via New York in the midst of a massive snow storm. BOS to JFK was delay by 30 minutes, due to ground operations, understandable and not initially an issue as I had a couple hours in JFK before flying onto AUS. We were upgraded to comfort plus due to my status, which provided a little extra leg room, which turned out to be a god send, as the weather caused us to need to de ice, then be number 28th in line for take off due to Logan Airport only having 1 runway in operation, again due to the storm. In short, gate to gate was just over 3 hours, the crew did provide snacks and drinks en route, due to the long delays, which was nice. Had 25 minutes to catch my connection to AUS, thankfully gate was right next door. This time in economy, We had 3 seats together. Take off was about 15 minutes delayed as Delta was attempting to play catch up due to the bad weather further north. Legroom was decent and we purchased a lunch from Delta's flight fuel menu. A really nice sandwich, chips and cookie, with condiments, a napkin and plastic utensil for $11.00. The quality was much better than I expected and I enjoyed my very first Buy on Board experience. Multiple drink rounds and snack offerings en route. Good in flight entertainment, landed on time and my bags were waiting for me at baggage. A really solid level of service.

✅ Trip Verified | Flew in first 2 days prior to Thanksgiving from AUS to BOS, my 6am Nonstop to Boston had a mechanical issue and flight was delayed 11.5 hours! With a pre holiday crowded flight, as you can imagine, the gate area erupted into chaos. I retreated to the Austin Sky Lounge, which is fantastic to search for other options. The delta App is fine, however, I found more options available via the website. Rerouted to fly AUS to JFK to BOS, First Class to JFK then economy to Bos. My new routing required me to spend 6 hours in the AUS Sky Club, then fly out later that afternoon. AUS SkyClub is the best. Great ambiance, had a hearty Breakfast and lunch, with great food options. Flew First Class to JFK on an A320, plenty comfortable, nice pre departure beverage, once in the air, my 2nd lunch for the day. Delta offer a burger for the hot option. At first I was a little disappointed, but I must say the burger was fresh, hot and tasted great. A nice potato salad, vs a a bag of chips and a another great chocolate dessert. On time into JFK has a couple of hours, thank goodness as I had to change terminals. The Delta inter terminal Jitney Service is pretty quick. The JFK SkyClub, terminal 4 is under renovation, so pretty disappointing and way to crowded, as it was 7pm. A quick 35 minute flight to BOS in economy this time as First Class was booked when I had to change my flights. Exit row was nice, no service due to the short duration, Landed 10 hours past my original arrival time, but hey, things happen. Delta provided 3 of us, 20,000 miles each and a $200 credit voucher for the delay and downgrade on the last flight from JFK to BOS, which I felt was more than fair. I used twitter messenger to contact Delta Customer Service,. They were responsive, empathetic and in short great to deal with. Long Day, but they got me to my destination. This was one day that my Sky Club membership proved invaluable.

✅ Trip Verified | Charlotte to Phoenix via Salt Lake City. Missed connection to Phoenix. If I didn't know better I would believe the flight from Charlotte to Salt Lake left an hour late on purpose. Maybe they were overbooked in Salt Lake but the pilot seemed to be killing time with a lame excuse about some minor issue that didn't really need fixing so we sat there an hour. Then he came back and said he was checking the wings for ice. There was no ice on the wings. Temp was in the 40s but we de iced anyway to kill more time then he taxied aimlessly around the tarmac before 20 more minutes before finally leaving just late enough to miss the connection to Phoenix. I ended up having to hang around for 3 hours to catch the next flight out by only 30 minutes. Will never fly Delta again.