Delta Air Lines

✅ Trip Verified | First trip since before COVID-19 and I was pleasantly surprised on both segments. The cabins were clean and staff were friendly and professional. Both segments arrived a bit early. Service is I think as good as can be expected. I appreciate Delta’s choice to continue seatback screens. I don’t care for hauling a pad or watching a movie on my phone.

✅ Trip Verified | The flight attendants on flight DL1329 were awful. They have the worst customer service I have ever seen on a flight. I was flying with my 3 kids, ages 3, 5 and 10. We all had face masks on, however with talking to toddlers and chewing food the mask would fall below our noses. The attendant spoke to me about my 5 year olds mask, and we fixed it. Shortly later I received a “final warning” and was told a red coat would remove me from the flight. They also made this announcement to the entire flight threatening to be removed like criminals. A group of 6 young men were sitting behind us, and before even leaving the gate the male attendant told them they would be removed if they gave him any problems. They were doing nothing wrong. Those boys also told the “red coat” that the attendant never spoke to me aside from the one time about my 5 year old. The attitudes over masks slipping down is ridiculous. Even if I were spoken to, they acted like I threw a fit and refused to wear a mask completely when I in fact had the mask on the entire time. The attendant also rammed the snack cart into a woman’s leg/arm rest several times to push past. I have flown Jetblue since Covid and had no problems, I had no problems going from Boston to Florida on Delta. This crew was just awful. The “red coat” they made out to be an evil person ready to throw me in prison, was very nice and understanding even when the attendant butted into our conversation after the boys behind me said I wasn’t spoken to. She said “we also spoke to the boys multiple times too”. I didn’t see her talk to them at all about their mask falling under their noses.

✅ Trip Verified | This is about staff at The Atlanta airport. terminal D, gate 38 at 9:30 am. There was a female Delta assistant sitting at the gate and answering questions for customers. Her attitude was one like the customers were bothering her and she didn’t want to put much effort into helping them or speaking up. She appeared annoyed with me and two customers before me. I then observed her looking at her cell phone and not long after, she departed the area. It is stressful enough for travelers during this time to have employees of a respected airlines not want to do the job they are paid to do, and to come off with an attitude of indifference. She’s only getting a 2 since she actually did tell me what I needed.

Not Verified | Bait and switch from Delta. Booked in March 2021 from Edinburgh to New York on a direct flight at 10.30am, taking about 7 hours. I live 20 minutes from the airport and I chose Delta because it was a direct flight. These are difficult to get from Scotland as BA does not route a single flight from Scotland to the USA. You have to go via Heathrow. First May email comes saying not only am I now leaving at 6.00am in the morning instead of 10.30 but from Edinburgh to Amsterdam and then Amsterdam to New York - 15.5 hours. Delta fly daily from Edinburgh to JFK and while I understand they might have cancelled some of them due to Covid I did not expect them to cancel every, single flight. Every, single, day. I was quite surprised because when I tried to book by seats quite few were already taken. So many people have been inconvenienced. I had booked on the premise that if Scotland was shafted yet again as the easy option, they would fly me from another airport, one within the UK. They fly from Heathrow on both Delta operated flights and code share with Virgin too. But they routed me backwards via Amsterdam. Nine hours after I left the house for my 20 minute trip to the airport, I would be back over UK airspace again, right back to where I started. They would not put me any of the Heathrow flights because they would have to pay BA to fly me there from Edinburgh and they do not code share with them. They would not give me my money back because I am not American. US law means they have to refund American citizens if they cancel flights with no comparable alternative but as they advised me, they can pretty much do what they want with others. No legal requirement to compensate me or route me even from the same country. I could rebook but they would keep my money until I did. For a year. Then they would keep it all. So, I had to cancel and rebook from Heathrow and pay the cost of getting myself a return flight from Edinburgh to Heathrow. Apart from the totally inconvenient flight times and flight changes from direct to indirect flights and 2 set sets of immigration to queue up for, I had no wish to have to check if 2 countries still had their borders open to UK citizens until 22nd June. If you live in the EU then Book with European airline in these uncertain times. EU law would have ensured that not only would a full refund be forthcoming, but 600 euro would have to be paid in compensation. UK has kept this part of EU law. Shame on you Delta, shame on you.

✅ Trip Verified | Mixed bag flight is advertised as Delta One. This was the worst Delta One seat I’ve ever had. Getting in and out was laborious. Once in, it was comfortable though. Due to Covid, service was greatly reduced although a hot meal (all on one tray) was served. Honestly the food was bad. It’s hard to understand blaming Covid restrictions for quality. Flight attendants were great but had a horrible product to offer. Breakfast was inedible and I wasn’t the only one inquiring as to what the mess was (they called it grits). We arrived on time and, of course safely but the offerings are not going to convince people to fly let alone buy a premium ticket. Disappointing.

✅ Trip Verified | I booked with Delta through hotwire. I had never used Delta before but it was the only airline that didn't have a 6am return flight. I was traveling with my boyfriend and 3 yr old son. First, I booked the flight and car. All the funds were pending. When it actually charged my card, I noticed it was 1 plane ticket less. I thought maybe they changed something due to my son's age, cool. So I questioned whether he would be allowed a carryon or not. The website says its based on price. Seeing as to how I wasn't sure what happened with the ticket prices, I figured I'd call to find out. I spent 9 HOURS to ask this simple question. 5 hours on hold waiting for someone to answer before I gave up, and 4 hours trying to use the online chat. Finally, I got someone, gave them the ticket number (which I figured they would say something if they missed the charge), they said yes to the carry on. Then we get to the airport. We're carrying our bags, a carseat, a stroller and a child. We were rushed through everything as if we were an inconvenience (ok whatever). We get to the gate and wait. Then our flight was delayed due to a mechanical issue with the a/c. For 2+ hours. We missed our connecting flight in Atlanta. At this point I'm stressed, but think "better safe than sorry, things happen". Flight back: again, rushed through security. Get to the gate. Wait. Another delay. Mechanical issue with the a/c unit. What are the chances? Again, waiting hours to get on the plane and missing our connecting flight home. Here's the kicker, it was the last flight from Minneapolis to Milwaukee that day so we were not getting home. They searched for options and said we can maybe get you on tomorrow but all of tomorrow's flights are booked up so we'll put you on standby and hopefully you get something. They put us in a hotel in Minneapolis for the night. I had thrown away a bunch of stuff that I didn't think we needed anymore; toothbrushes, toothpaste, trial sizes of deodorant, all of the toiletries. So we had none of that. Ok now we go to the airport again to see if we can get on a plane. They luckily said yes, gave us tickets. We wait. They announce the flight was overbooked and offered $400 for someone to take a later flight. No one took it. Eventually they landed on $600 and someone gave in. $600? I got a $50 hotel room to wait an entire day. Moving on, we go to board and they gave each of us separate seats. I asked if there was a way my 3yr old could sit by either myself or my boyfriend and they said I could figure it out myself. Finally, an attendant on the plane helped me switch seats with another rider so my toddler didn't have to sit with a stranger. We got home and I was just relieved to have it all over with. Then I check my bank account 5 days later and Delta charged me another $438.40!

Not Verified | They delayed our trip an hour and a half over a seat that wouldn't stay in the upright position. This seat was not being used. It caused a minimum of 10 passengers to miss their international connections. Including myself and my significant other.. The longer we sat there the more people deplaned, the more they had to wait to remove their checked luggage. We lost an entire vacation package we prepared for a year in advance over this stupid seat issue. It was the only flight going out all day. My first international trip ruined by Delta. Your measly $250 voucher won't pay for my lost $3k trip.

Not Verified | I will never fly Delta again. I’ve been a loyal Delta customer for years. I purchase three tickets on my credit card with my skymiles number. I tried to cancel one of the flights after being on hold for nearly 20 hours in a single week! Then end result was the Delta customer service supervisor saying that the ticket is non-refundable and non-transferable. I did not buy a basic economy ticket. They are treating me like I bought the cheapest ticket I could on Expedia. I’ve had better experiences with Spirit Airlines. What a terribly run corporation. There are too many travel options to treat customers this way.

Not Verified | At every turn I was turned away and I felt they personally tried to ruin this trip. First of all, they delayed my departure flight weeks before my trip. I was able to move to an earlier flight so that I can still be able to work in the morning. Second, Delta delayed my arrival flight right when I got myself to the airport by an hour. Then further kept delaying it to the point that I sat around in the airport of 5 hours waiting. Delta delayed enough resulting in me having to change to a new connecting flight. Flight DL2525 somehow still managed to arrive late compared to its new stated time. Nobody was surprised. Finally, this major delay resulted in me having about 20 mins to get to my connecting flight. I took the shuttle and run across the airport. The gate is open and people are in line. I think I’m in luck. I ask the attendant to allow me in she says “I’m sorry” and tells the attendant “close the gate”. I truly had the door slammed in my face. I still haven’t arrived to my location and who knows what hoops I’ll have to jump to get eventually home. Delta needs to get organized until then I will need pure luck to get home.

Not Verified | We had not gotten a ticket for our 2 year old because she was going to sit on our laps. The people working for the airline decided to make us wait until we couldn't make our flight and then told us we had to buy all new tickets. Talk about greed. My wife or I could have at least made the other flight so we wouldn't have had to buy all new tickets. Unbelievable. This is not the way to treat your customers Delta. I will not be recommending you to anyone.