Delta Air Lines

✅ Trip Verified | I had a horrible interaction today with a Delta check-in employee and had to reschedule my international flight because delta's COVID testing policy differs from South Korea's actual government policy/that of every other airline. I wanted to file a complaint and the wait time to reach customer service is 6 hours? I used to hold Delta to a quality a step above other airlines but they are seriously slacking these days! For those interested, I was held at check-in and missed my flight even though I arrived 2 hours early because the check-in person didn't realize I was a Korean citizen and not a foreign traveler. As an aside, Delta's policy for flights to South Korea is ridiculous and doesn't follow the actual government guidelines. Their policy is COVID test results have to be within 72 hours of the departure flight so a test at 8AM on 5/21 would not count for a flight at 10AM on 5/24 even if it is the same 3 days. The Korean government policy is that the 72 hours resets at 12AM every day so it shouldn't matter what the hour of day it is. From the Korean government website: "The test needs to be issued no more than 72 hours before the departure date. *For example, for travelers whose flight departed on May 10, 2021 at 10:00 a.m., documents issued on or after May 7, 2021 (past 0:00) will be accepted." That is how every other airline like Korean Airline honors the testing. I will be flying Korean air from now on.

Not Verified | I just wanted to say that a flight attendant by the name of Kyle was absolutely amazing! He was so nice to my daughter and I. He was so personable and treated us almost like he had known us for years while still remaining professional. He was very attentive to all the people on the flight as well!

Not Verified | I'm so disappointed in the terrible customer care I received on my recent delta flight. First, on the Delta email confirmation after purchasing my child's ticket, it clearly stated that we got a carry on AND checked bag (50lbs/23kil) Free for them. When trying to check in, the gate attendant first said we got NO checked bag for the child's ticket & after talking about it a while, they said, Oh actually you do get a checked bag, but it has totally different dimensions than a normal checked bag, and it can only be 10lbs. All of this info, even though our email confirmation did not only NOT say that, but said that we should get a 50lb bag for FREE. On a call after the fact while filing a complaint about the issues with the flight and trying to explain my experience as a customer, the representative spent the whole time contracting me and his/herself. And even though they (and all the other Delta people I had talked to in my experience checking in and boarding - everyone contracted themselves regularly) didn't know all the info, they told me I should have known because somehow the information was clear ... to everyone... and it was my fault for not knowing the rules? So people working for Delta couldn't figure it out every time I talked to someone after arriving to the airport, but it was definitely the customer's fault for not knowing? Bad customer experience on all levels. Great job, Delta. Tell us one thing in your direct communication about the flight and then hide the info that contracts that info, and then tell the customer they are the problem...?! Really? I'll be going with a different airline next time.

✅ Trip Verified | Our flight was grounded due to a maintenance issue which was understandable. However, after being deplaned with minimal explanation, the 1pm flight was rescheduled for 4pm. A few minutes later it was announced that the flight was rescheduled yet again and would be departing at 630pm. When several passengers inquired about the reason for a 5.5 hour delay, the gate agents wouldn’t disclose any information. How is it possible that an airline the size of Delta has absolutely zero backup plan in place? It is unacceptable that an alternative aircraft could not be arranged in less than 5.5 hours. Delta endlessly boasts of its excellent service and on-time arrivals but they certainly don’t deliver. After two similar past experiences I was compelled to leave a review. I will not be flying Delta again.

Not Verified | It is impossible to get anyone from Delta on the telephone! Their ticketing procedure has become very confusing with hidden / additional fees for seats in the main cabin. The last time I flew there three additional fees tacked on to the basic ticket price. I tried calling Delta about these changes to my credit card and spent over 3 hours trying to talk to someone. I have flown on Delta for many years. But my last two trips (one in March 2021 and one in April 2021) and my upcoming trip (May 2021) have me wondering if I should find a different airline. Air travel has become very expensive and being unable to speak to someone when I need to is extremely frustrating.

Not Verified | I think its time we all hold Delta accountable for their lack of communication. In my opinion they are the best for price, comfort, and safety, but it is impossible to get someone on the phone. I get it, who needs any help booking a flight? but when your flight gets delayed and then an hour later is on time you can find yourself in a tough situation. This situation is not the first time its happened but the communication has never improved, we were notified at 3pm that our 6.40 flight was delayed till 8.30, but being 1.5 hours from the airport we were in the cab, so we went back to the hotel. 30 minutes later we received a text that our flight was on time, so now we are cutting close to get back to the airport. 5 hour hold time to call someone. At the airport we were told flight is delayed till 10 but we needed to be there at the original time to get thru customs, ok but how about putting that in the text. When they finally cancelled the flight they told us the original flight would leave at 10.15 but stop in Atlanta. Atlanta was experiencing tornados, so being stuck in Atlanta didn't seem like a good option, so we rebooked at the same time the next day, only to find out an hour later that the 10:15 flight was non-stop to JFK. Again we tried to call, I'm still on hold its been 8 days. I spent years traveling discount airlines before I could appreciate the value of quality over price, but the stress of Delta's customer service is forcing me to look at other airlines.

Not Verified | This was my first time flying Delta and I've got to say I'm pretty disappointed. On my flight to Alabama I noticed the flight attendants were giving out free alcohol to the few people who asked for it, and they just said to leave them a good review, I didn't ask for any at the time because I wasn't prepared to pay for airplane vodka and I wasn't sure, but on my return flight I figured I'd go for it because I was feeling anxious and if it was free, why not? But I asked, and the lady came back, handed me the bottle, and asked for a credit card. I was taken aback, and had to reach down under the seat where my purse was, and the stupid cart was in the way so I bumped my head, the lady was very rude and uncaring, and it was just a terrible experience because the attendants were so nice on my flight down here but they were just so rude on my flight back home. Seriously doubting I'll ever fly Delta again.

✅ Trip Verified | Don’t usually expect much from regional partners but this flight operated by Envoy deserves mention and praise. There was nothing second rate about this experience and there often is with these carriers. From start to finish everything was terrific. On time, safe (in all ways), professional and warm. Kudos for this experience in a very spotty moment for aviation customer service.

✅ Trip Verified | This was a much better experience than my outbound (see review below). Although the aircraft was the same type, this flight was much better. Covid has created a lack of quality control and it is no ones fault. I will say that although the previous crew was fine, this group is a little sunnier and more interactive. Also the food and amenity kit are far superior out of Minneapolis. The seat is still not fantastic but it is fine and I would choose this over a regular first class flight.

Not Verified | Flight over was great! Flight back a nightmare! One Cabin stewardess had a bad attitude, rude and condescending. She and her partner stewardess gossiped loudly about passengers. Talked over PA announcements. Rude and condescending to my 81-year-old husband who had medical issues. Twice had to tell him to put up his mask. Second time she said this is the second time I’ve had to tell you to pull up your mask she could’ve done it without embarrassing him by now she must’ve had some kind of kind way to remind passengers. She also Angrily told him he couldn’t use the bathroom while we waited on runway 30 minutes for our gate.