✅ Trip Verified
| Portland to Paris via Seattle with Delta Air Lines. Me and my husband booked our flights from Tel Aviv to Portland and vice versa via CheapOair, flying with KLM, Delta and Air France. The departing flights with a layover in Amsterdam ( with KLM) were great, however the returning flights operated by Delta and Air France were an horrendous experience! It began 2 days before our departure. We received an email notification that our returning flights have been rescheduled. We were not satisfied with the change, and spent more than an hour on an international call with cheapOair customer service to make sure we will depart at the original time and will remain seated together. While booking we paid to CheapOair to ensure we will be seated together, and they ensured us that even though the assigned seats may change, we will be together. In the updated itinerary all seemed OK, and we left for our trip thinking it is. When we checked in to our departing flights the evening before (3 flights with layovers in Seattle and Paris) we were shocked to see we were seated separately in all of them! Air France from Paris to Tel Aviv was the worst, with me being seated in the first rows and my husband in the back. What was even worse is we saw on one of the flights there was a free seat next to my husband, but to choose it meant to pay 60$ extra. Why would they separate us in the first place when there were seats available? Were we suppose to pay for something we already paid for?! We tried to call to Delta customer service, only to wait for more than 2 hours. Left our local sim number and they called back after 3 hours, said they transfer me to international flights customers service, and this time had to wait for another half an hour, left my number and they never called back. Our layovers were very short and we were nervous we won't be able talk with Delta representatives in the airports on time When we got to the airport at Portland, there were no Delta representatives to talk to. Next to the gate however were phones direct to customer service, on which luckily there wasn't any wait time, but the representative wasn't very helpful. When she was told all that we've been through she was silent and couldn't help us reassign the seats. She sent us to the gate to try and fix that. At the gate, representative got us new seats together on our flights from USA to Paris in a few moments. When asked what was the problem to do so from the beginning, she blamed it on Air France in Paris rescheduling one of the original flights and said it also caused the mess with the seats. She also couldn't reassign our seats from Paris to Tel Aviv. When boarded on the plane to Paris, we had a delay of a half an hour because safety buckles were missing and waited for the crew to bring it. After a long wait, apparently they brought the wrong buckles and had to return with the right once. We were afraid we were going to miss our next flight. The flight to Tel Aviv was not any better. Once again, there were seats together we were reassigned to without any problem, and yet again there was a delay of half an hour after boarding because the water system of the plane needed to be checked. Lucky we didn't miss our flights and got home safely! What bothered us the most, however, is that changing our seats seemed like a deliberate move to try make us pay more. Obviously there's no respect for customers. Flying with low cost companies is better than Delta!