✅ Verified Review
| New York to Buffalo return. On both flights, check-in and luggage drop-off at the airports were a breeze with hardly any need to queue. Several check-in desks were available. On my return flight, I reached the airport about 1.5 hours to departure and again, there was no need to queue. There were many kiosks available for self check-ins. Baggage drop-off and counter check-ins all took place at the counters. I appreciated the ease of joining a single queue that handled both check-in and baggage drop-off. The customer service person attended to my check-in baggage, tagged it, and brought it straight to the conveyor belt behind the counter, all in one station. This was so much easier compared to another US airline I flew with last year, also out from JFK, where I had to join 3 separate queues at 3 separate stations: one for check-in, then another one to have my luggage weighed and tagged, and a third station to drop off my baggage. The areas surrounding these 3 stations were, needless to say, crowded. chaotic and messy. For the passengers, I cannot imagine it being a superior experience than having one station that handles everything from check-ins to luggage drop-off. Boarding for both flights were orderly and according to frequent flyer status, premium or economy seats and zones. The planes were small and did not have a lot of storage space was available but the airline allows passengers to place their larger hand carry bags at the aero bridge prior to boarding which were then brought by handlers to be loaded in the cargo hold. On the out-going flight, free pretzels, cookies or peanuts were offered to passengers in economy with free drinking water. On the return flight, there were free pretzels or cookies with free water, tea, coffee and I believe soft drinks too. The captains made announcements at the beginning of each flight on the traffic at the airport and the expected take off time. The outgoing flight was on time but the return flight experienced a 20 mins delays. Passengers were able to access entertainment programmes like movies, sticoms, etc, through their own devices by logging into Delta Studio using the wifi onboard. The access to the entertainment programme which had a good selection of American and foreign movies is free. This was my first short haul experience with Delta. I experienced a Europe-US flight with Delta last year on A KLM ticket which was a good one. I would definitely consider flying with Delta again if the ticket price is competitive.