✅ Verified Review
| Las Vegas to Los Angeles
. We arrived at McCarran International Airport almost two hours prior to the scheduled departure time. My party had already checked-in online so we printed our boarding passes at the self-serve kiosks, and then dropped off our checked luggage. Once that was complete, we went through TSA/airport security, where the problem arose. There were eight people on our booking, however two of the boarding passes had not printed correctly, with the barcodes only printing halfway. As such, the boarding pass was unable to be scanned, and we were told to print out new boarding passes. We ran back down to the ticketing counter, had our boarding passes reprinted by an actual employee of Delta Airlines (not at the kiosk), and went back to TSA, only to find that this new boarding pass would not scan either. Again, we had our boarding passes reprinted once more, and again, it would not scan. The TSA officer stated that the issue was that there was no “destination” stated on the new boarding passes. We then had to go back downstairs to the ticketing counter, retrieve our original boarding pass with the faulty barcode, and bring them all back up to TSA. Only then were we allowed to pass through airport security. We reached the gate 4 minutes late, and were not allowed to board, even though the cabin doors had not been closed. During this time, our friends who had successfully passed airport security had been explaining to Delta Airlines employees at the gate, however they received no help from them. The Delta employee at the gate stated that all he could do was put us on a waiting list on the next Delta Airlines flight, which was already full, and that we should contact other airlines for a new flight. What was even more frustrating is that there was a delay, and the plane did not leave the gate for a further 20 minutes! I have sent two emails to Delta, and over one month later, am still waiting for a reply - I'm not holding my breath.