✅ Verified Review
| Tucson to Copenhagen via Atlanta / Paris. I was on a 3 day trip to Copenhagen, Denmark to meet my family, my sister came from London and brother came from Sri Lanka to meet me. I bought the ticket with KLM, but the flight was cancelled and they reschedule my ticket with Delta. My bags were checked in at Tucson to Copenhagen via Atlanta and Paris. However, from the beginning, I had bad experiences, at the check in desk two ladies refused to let me board saying that I do not have a valid visa to travel to France even though I produce them my Danish resident permit which is valid for all Schengen states. They simply gave my passport back saying that I cannot travel to France without a valid visa. (I am a Sri Lankan passport holder with a Danish resident permit). I had to speak to their supervisor, and he issued the boarding passes to only to Paris. Enquired him about the boarding pass from Paris to Copenhagen, he said I can get it from the machine once I arrived in Paris. When I arrived in Paris I tried to print my boarding pass, but I was not able to print it due to the fact that they find my flight reservation CDG to CPH. I had to rush to Air France customer service, and they said Delta has not issued my ticket from CDG to CPH while rescheduling my ticket. After 20 minutes thanks to Air France staff they gave my boarding pass. Once I arrived in Copenhagen my baggage did not appear. Then I asked for assistance at CPH lost baggage services to locate my baggage, and they informed me that they have no record after Atlanta. They asked me to contact Delta customer services agents. I contacted them and they were simply reading back to me what is on the Delta website and asked me to wait or either file a lost baggage complain. As per the telephone conversation with Delta baggage services on Saturday, they said they will deliver the baggage to my United States address as they do not have information regarding my baggage. Saturday the 10th December around 10.30pm they rang me and informed me that my baggage arrived at CPH and they are going to deliver it to my hotel. However, I could not hand over those to him as baggage was delivered to me around 11.00pm Danish time Saturday the 10th December, after my brother left Copenhagen. He flew back to Sri Lanka on the 10th December. I was really stressed out as I had to carry the Christmas gifts back to the US and I have no other way to deliver the gifts before Christmas. Moreover, I have to carry that 16kg back to Denmark next time. I asked them for extra compensation as they ruined my holiday as well as I have to find another way of sending the stuff to my family which I already bought for them. I don't think anyone would spend the US $1200 just for 3 days travel if the trip is not really important. Due to their mistake, my holiday was ruined and I could not fulfil the purpose of my travel. I am very disappointed with this Airline and I will avoid flying Delta again..