✅ Verified Review
| Richmond to Johannesburg via Atlanta. I was very disappointed with Delta Airlines, I booked my ticket to Zimbabwe on January 28th, 2017 for a trip in May 2017. I purchased separately a Delta Comfort seat for an additional total of $418 because I knew the 16 hour non stop flight to and from ATL to JNB was long. This reservation was done over the phone since I needed the assistance of a Delta agent to book a ticket from JNB to HRE and from HRE to JNB. When it came to checking in 24 hours prior to my trip on the 1st of May, the online system would not let me check in online. I had to call a Delta agent to assist with checking in. After being on the phone for over an hour, the agent had to redo my reservation under a new record locator and confirmation number. According to this agent, the reason why it would not let me check in was because there was a Date of Birth mismatch. The agent assured me that my seating remained intact, and just the confirmation had changed. I was finally able to check in. When boarding at RIC airport, all of a sudden, the agent gave me a new seat number which was NOT the original seat number I reserved. When I arrived in ATL, my boarding pass wouldn't scan. I was supposed to board with the SKY priority zone, but could not. I was supposed to be on seat 31F which was a delta comfort seat. The agent told me that they were checking to see if my luggage had transferred to the flight. I thought that was an odd response. All of a sudden, I have a new boarding pass with a new seat number 53E and they just reassigned me with no notice or explanation. I located the seat thinking it was another Delta Comfort seat, but it my dismay, it was a basic economy class seat. I reported this mix up immediately to one of the stewardess. She got the agent that reassigned my seat. This agent claimed they did not have a record of my purchasing economy comfort seat, yet it was on the documentation that I presented to him. I insisted that I wanted my original seat back, but of course he was totally unwilling to help or do anything to look into it.He totally disregarded me and ignored everything i had to say and walked away. Now, I was told to take the economy seat as there were not delta comfort seats available as the plane was getting ready to takeoff. I had no choice but to do so. As a delta skymiles member, I was lied to by these agents and was very disrespected. If Skymiles members are treated this way and based on this experice, I will certainly cancelling my skymiles membership and delta gold credit card after being treated like trash. I also will not be recommending delta as customer service oriented airline. In my opinion, Delta demonstrated bad business practice, by relinquishing my comfort seat when it was already paid for. How do you loose a comfort seat which should have been secured for by payment?