Airline of the Year  

Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 951 reviews
5/10
3 star Skytrax Rating
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3/10

"attendants need to shut up"

(United States)

Verified Review | Washington to West Palm Beach via Atlanta. Just got off a flight where the flight attendants talked on the intercom almost the whole flight. And the volume was so loud my ears are ringing and I have a pounding headache. Never before have I been on such an annoying flight where you couldn't relax, rest, watch a movie, or read because of the incessant talking on the overhead announcer speaker about nothing. When we got off the plane, the person I was traveling with expressed the same frustration. The flights attendants need to shut up! I would much rather fly Southwest where you can actually enjoy your flight!
Type Of TravellerBusiness
Cabin FlownFirst Class
RouteWashington to West Palm Beach via Atlanta
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Crew polite, helpful and professional"

(United States)

Verified Review | Flew Tampa to Raleigh-Durham. Kudos to Delta for going above and beyond. I bought tickets three months in advance for my mother and I to attend my nephew's graduation assuming prices would start to rise after that. To my surprise, fares lowered dramatically a few weeks after my purchase. I had originally purchased "Main Economy" tickets, Delta's middle tier in economy. Upon seeing the new lower prices, I called Delta who offered to upgrade us to Delta Comfort+, their top tier in economy which offers more legroom, advance boarding and guaranteed overhead bin space. The ticket price of the upgraded seats was lower than what I had paid for Main Economy and Delta's response was to issue each of us the $49 fare difference in vouchers for future travel (which we will definitely use this year before expiry) even though they were under no obligation to do so. My mother requires wheelchair assistance and this was handled flawlessly on both ends of both flights. Both flights left slightly late but arrived on time on the outbound and early on the return. Outbound seat very uncomfortable, return was fine. We had "bulkhead" seats both ways on these regional flights and as there is no wall separating First and Economy we were able to stow belongings under the First seat in front of us avoiding the bulkhead inconvenience of having to stow everything in the overhead. Crew polite, helpful and professional on both flights. On the return crew pilfered First snacks in order to provide my mother with a nut and seed free option. WiFi was provided though I did not attempt to use it so cannot comment on speed. If Delta continues to provide this level of service I will continue to fly with them.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteTampa to Raleigh-Durham
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"disgusted by the way Delta treat customers"

(United Kingdom)

Verified Review | Manchester to Boston via New York. I am disgusted by the way Delta treat their customers. My wife and I booked through Virgin a return flight Manchester to Boston via New York. Besides the flight being cancelled from New York to Boston their staff were non existent. We arrived in New York delayed but with a time that was tight as you have to go through security and immigration. After panicking a little we found the flight was delayed. We set off to the boarding gate. I am disabled and require a mobility scooter to get around so I was waiting patiently for Delta member of staff to check us out as usual. This never happened. To cut a long story short the flight while we sat waiting was delayed four time was coming from two different Airports and then cancelled. We were directed by an announcement that we had to go to a certain area in the airport to ascertain what to do next. We arrived at the named area and there was a queue. After waiting for about thirty minutes a staff member came out and said that we should go to another area. This we did it was a long way to go we reached the area and again a queue - after about thirty minutes we got to the desk. I iterated to the staff member that we had been travelling for over 20 hours and I was very sore. The staff member asked my wife to go around the back to look at the screen. I was unable to and also never asked to. The staff member was showing my wife that we were entitled to a hotel because I was disabled. I find this distasteful as surely anyone delayed due to the airline failings were entitled. Anyway we asked how we should get there and produced a voucher for a taxi. We were then told how to get to the taxi stand. I asked about our bags as my medication was in there. We were told to go to another office which was baggage claim. On arriving there we asked about the bags and we were refused. We went to the taxi stand and tried to find the taxi company asking one of the drivers he was not easy to understand he said it was his taxi. I was put in the back by means of ramps and I only just got in. The taxi driver did not know where the hotel was my wife caught a glimpse of it and showed it to the driver. Arriving at the hotel he wanted another voucher for the return journey next day. We did not have one. We ordered a taxi through the hotel, as I could not go through that again costing $40. Arriving at JFK we proceeded to the gate and guess what another delay. I thought here we go again. At the new take off time an hour delay there was further discussion as to how they would handle my mobility scooter and after one member of staff who seemed to be the group leader refusing to load it as they had not been trained. After a long discussion I was allowed to go to the Aircraft doors and my scooter was taken away. My thoughts were I was never going to see it again. I was directed to a seat,which was difficult to get in due to my disability and then found my wife was seated elsewhere. We arrived at Boston and went to retrieve our cases and found they were not there. My wife thought she spotted them some way from the area and sure enough it was them. We were then told that they had come on an earlier flight. It would of been helpful and customer focused to tell us that in the beginning The return flight was also a nightmare but I am not in mood to go on as it gets me more angry by the thought of it
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteManchester to Boston via New York
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very pleased with Delta"

(United States)

Verified Review | I had a family emergency and had to cancel my Washington to Akron via Detroit flight 18 hours prior to take off. I notified Delta customer service of my situation and with no questions asked, they cancelled my flight and awarded me with a full credit. I'm very pleased with Delta and their graciousness towards myself. They gave me one less thing to worry about. I definitely will go out of my way to fly only Delta in the future.
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteWashington to Akron via Detroit
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"staff chose to ignore me standing there"

(Australia)

Verified Review | Flew Delta from Chicago to New York. Seats are assigned at the gate. Multiple staff members present at the gate however staff chose to ignore me standing there. At my second attempt to asked whether I could be seated next to my husband the staff member barely made eye contact with me and did not offer to assist with this query. I witness other people's queries being answered rudely. Extremely unprofessional service for an airline. I will not be flying with this company in future.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteChicago to New York
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service was efficient and pleasant"

(United States)

Verified Review | Delta continues to be the best of the American legacy airlines. Check-in at Barcelona was easy and the gentleman who printed our boarding passes and took our baggage was very personable and made us feel very welcome. Business class seating was fine and service was efficient and pleasant. IFE was fine and I was able to watch two current movies during my flight. Food was fine and water and beverages available throughout the flight. Overall the flight was a pleasant experience.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteBarcelona to Atlanta
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"FAs were swift and attentive"

(United States)

Verified Review | Delta Air Lines flight from Paris to Newark was smooth and pleasant. Efficient boarding, take off on time. Very good food: both meals and ice cream and bottle of water in between. FAs were swift and attentive. IFE with a very broad selection of movies/programs. The only downside was a quite old aircraft with all related issues (loose panels, exposed repaired details, drafts in the cabin), but the seat (economy) was surprisingly comfortable. I think Delta would gain many more credits with a newer fleet on the long range flights. In general very good impression. With 2 points subtracted for the aircraft cabin condition, I definitely recommend Delta for trans-atlantic travel.
AircraftBoeing 767-300ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteParis CDG to New York
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never fly Delta again"

(United States)

Verified Review | New York to Seattle. The flight was delayed due to a flight attendant being late from another flight. When many of us passengers who were taking connecting flights voiced our concerns about missing our flights to the flight attendants we were ensured that we would reach or something would be done. We arrived in Seattle at 1050 which was approx 30 minutes later than expecting. Due to my connecting flight being on the complete other side of the huge airport I missed my flight, along with many others. Then I was told that although I was supposed to be on a connecting flight I could still get my bags at SeaTac but of course my bags were already at my final destination. It was absolutely horrible!! I would never fly Delta again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York to Seattle
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"continues to employ overbooking"

(United States)

Verified Review | Delta continues to employ overbooking. As I was flying out of New York to Austin, I was preparing to board when I watched the harried gate agent begin the begging process for anyone willing to give up their seat on the early flight for a guaranteed seat 10 hours later. We were told after the flight had left that we would receive an email explaining the process for receiving our compensation in "about 30 minutes." That was Friday - today is Monday - no email. I would think Delta would learn that bad press is to be avoided - but maybe you are functioning on the premise that any press is good press.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Austin
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delta hates families?"

(United States)

Verified Review | Shannon to Columbus via New York. My family and I flew internationally and Delta refused to move us to an earlier connecting flight, despite the fact that we had plenty of time and they told us the earlier flight had plenty of seats. To make us even more mad, they said "if it was one of you we could do it, but not for a family." So, I can only conclude that Delta hates families? Or they're just lazy? I'm mad that I have to sit in the airport for 6 more hours. How is Delta so stupid? Now there are less seats on the later flight to possibly sell, and they just chose to anger five international travelers who have families of their own. Way to simultaneously screw your customers and yourself, Delta. We won't be back. I gave them a 1/10 instead of a 0/10 because the flight crew on our first leg of the trip was great.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteShannon to Columbus via New York
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no