Cubana Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 102 reviews
4/10
2 star Skytrax Rating
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Cubana Airlines customer review

(New Zealand)

Don't fly if you want to get somewhere on time. This airline seems to have far too few planes to operate the schedule - so they constantly re-route planes which means lengthy delays. We were trying to fly Cancun to Havana and got delayed 50 hours. They won't 'cancel' the flight because they then have to pay up to pax. On this leg they checked our bags in at the start so for the entire 50 hour delay we had no bags and no assistance trying to get amenities. Same thing happened when we tried to return to Cancun a week later delayed another 12 hours so our plane could fly a different route. Not prepared for another never ending delay we bought AeroMexico flights - huge cost but at least we got out without missing even more of the holiday.
Seat TypeEconomy Class
Value For Money 12345
no
na

Cubana Airlines customer review

(United States)

CCS-HAV-CCS. Received 2 emails a week before the flights that both departure times changed and had to change connection flight on the return. Arrived 4 hrs early to make sure the time wasn't going to change again but the flight was not listed on the departure board. 30 mins before we were supposed to take off there was a line to an unmarked check-in counter next to where we were told to wait finally check-in and told to go to gate 21B which doesn't exist but we all wait in the area of gate 21. 3 hrs later we are escorted to a bus that drives 10 mins away from the airport to an abandoned air strip. Ended up getting to Cuba around midnight and again they drive the bus away from the main terminal to another out of the way receiving area. Lost a day and gained unwanted stress on the way there.
Seat TypeEconomy Class
Value For Money 12345
no
na

Cubana Airlines customer review

(United Kingdom)

LGW-HAV return. After queuing at check-in for well over 1 hr with around 30 others were told our flight to Havana was overbooked. We all lost a day of our holiday. Similar shambles on return leg - I turned up at Havana airport 3 hrs before take-off only to see that my flight's departure time had been adjusted. Several poor souls who had the misfortune of turning up 2 hrs before the new take-off time were turned away due to the routine overbooking.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Cubana Airlines customer review

(Australia)

MEX-HAV-MEX. Excellent experience both journeys. Newish Airbus A320 clean good leg room and in great condition (possibly ex Taca). On time for both trips ( early departure out of Mexico City). Service was great efficient and pleasant also all crew bilingual (Spanish and English). Food absolutely fine (ham and cheese roll muffin etc). Flights were booked direct with Cubana online and no hiccups with e ticket as issued.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Cubana Airlines customer review

(United Kingdom)

Cancun to Havana round trip. We waited in line for over 2 hours at the baggage counter for the first flight only to be told they had overbooked the flight and we'd have to wait another 8 houapologies. The plane was an older Russian model and it felt like a tank but got us there. People travel to Cuba with the craziest things (because supplies are so limited in Cuba) so check in took forever as folks had complete tire sets for cars mini refrigerators furniture shrink wrapped climbing gear and so on. So we arrived in Havana 9 hours later than scheduled thanks to the booking practices. The plane home left on time and was a much smaller older Russian model. When the air conditioner came on the entire plane filled with white fog. Again we landed without incident but it is not comforting to read the old Russian signs in the plane and realize that your seat is falling apart. Service on both flights was fine. The flight attendants looked like this might be on their pre-retirement leg. Would not fly again.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Cubana Airlines customer review

(United Kingdom)

I think we were lucky with our flights. Both our outbound and inbound flights left and arrived on time. The planes are quite spacious so there is more legroom in economy than other planes I have flown plus the plane wasn't fully booked so we had 3 seats for 2 people so could spread out. The inflight entertainment was awful unless you like watching cuban music videos football documentaries or surgery being performed - all of this in Spanish with bad English dubbing on the top. Food was good for airline but was disappointed with the 1 free drink which came for the meal. The cabin staff are rude - one of whom chewed gum with her mouth open for the whole journey home. Toilets were pretty disgusting.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Cubana Airlines customer review

(United Kingdom)

Gatwick to Holguin okay. The return Havana to Gatwick flight was a farce. An inexplicable 1.5 hour alteration to the proposed departure time followed by further delay despite the aircraft being on station before the scheduled departure time. We only got on the plane after protests by several passengers. The flight was rather boring as many seats had no working lights or audio.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Cubana Airlines customer review

(United Kingdom)

Recommend the following if travelling on Cubana. Wear light clothing as the plane was full and they didn't seem to want to put the air conditioning on! Buy plenty of water nibbles etc (even alcohol) at the airport before going on their flight. The only things they serve on the hostess trolleys are their local beer and havana rum. Water is served in small plastic cups. The food wasn't bad but we didn't get a choice take it or lump it! Entertainment is so bad make sure you take books mags ipod etc. Its a long journey with nothing to do. Would I ever travel with them again - no.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Cubana Airlines customer review

(United Kingdom)

London Gatwick to Holguin and return from Havana. Flights were on time both ways. On the outbound flight the entertainment system was not working. Food good service was fine. Aircraft was a IL-96 built in 2007. Flight smooth seats were OK. Was fine for the price we had paid.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Cubana Airlines customer review

(United States)

After defunct Mexicana left us high and dry in Havana the staff at Cubana was helpful. They had the next flight to Cancun 5 hours after our canceled Mexicana flight and told us while it was booked there would probably be room for us. Come back in 2 hours. One and half hours later they tracked us down in another part of the airport and practically held our hand taking us from purchase to check-in. However then the bad news. The flight was delayed about 45 minutes before takeoff for unknown reasons forcing us to miss our United flight in Cancun (to Denver) and stranding us for two days due to a Labor Day crush in Cancun. And when I saw a wooden floor the first thing when I walked onto the plane and then the exit sign in Russian I was skeptical. And I've seen better overhead bins on city buses. At times I thought it would be my last flight ever but the rubber bands held together and somehow the plane made it.
Seat TypeEconomy Class
Value For Money 12345
no