Cubana Airlines

The planes are old dirty and poorly maintained. Staff are very unfriendly never even said hello or goodbye both times I flew with them (Toronot-Varadero-Toronto). The back of my seat was broken. There was about a 1.5 hr delay each way with no announcements or explanations. Zero entertainment. The only positive was that they did serve the food - although it was pretty awful continental breakfast variety.

Santiago de Cuba-Havana in an IL96. We arrived very early at the airport as recommended and the check-in was quick and efficient but not very friendly. The flight was a domestic continuation of a flight from Paris and operated on time. The seats on board had adequate legroom but a hard bar across the lower back made them rather uncomfortable. While the boarding passes had allocated seats in fact passengers could sit anywhere except in the front area which was for the international passengers (some young men not in uniform seemed to be security staff enforcing non-mixing of international and domestic passengers). For most of the flight the cabin lights were totally extinguished (it was an evening flight) and the personal reading lights didn't work. The cabin crew disappeared while the plane was in flight. No refreshments were served. On arrival the plane docked at the international terminal where as ensured by the security staff the passengers from Paris disembarked via an air bridge while we were bussed a long way to the domestic terminal and waited a long time for our luggage. Overall Cubana is an effective and interesting way to get from A to B but don't expect any frills. By the way our booking through an international booking engine worked fine.

Flew YUL-CCC-YUL. Flight was 2 hours late no announcement made at check in or gate we only found out about the delay by looking at the airport screens. Plane is a bus with wings an old A320 leased from avion express no TV no magazines only reading material was the safety card no air sickness bag. Poor service on board pressed the call button but no flight attendant came by (needed water for medicine). For the bar service the flight attendant ran down the aisle I didn't see them serve one alcoholic drink (need to pay) to anyone and finished the plane in 5 mins. The seat pitch is quite small and I'm 6'1 and was touching the seat in front of me. With no entertainment makes it a very long flight! Wont be flying Cubana again.

The flight to and from Havana was fine. I felt safe even though it was an older plane. I felt that it would add to my Cuban experience to use their national airline. My biggest frustration was that both flights were quite late.

YUL-HOG-YUL Tropical class outbound Economy class return with an Airbus A320 lease from Avion Express on both legs. I chose Cubana airlines because it was a good price. All flights went smoothly despite a little delay on the return flight. Check in by my fellow colleagues in Montreal went smoothly same thing was also in Holguin. I got an upgrade in Tropical class on my outbound flight which I found it was the same service in Economy class but the only difference was the meal and the seat. There was no entertainment during these 4 hours flights. The flight attendants were not very smiley and didn't interact that much with passengers however they do take their jobs seriously. Cubana airlines is not the best airline but it's pretty fine and it has improved in the past 15 years. I would travel again with this them.

Would you consider 22 hours of delay time acceptable? - 10 hour delay leaving Toronto and 12 hour delay leaving Cuba. Sleeping in Varadero Airport for 12 hours - staff were uncommunicative - no hello nor goodbye - did you enjoy the flight - absolutely nothing - no apology from the pilot. All other flights left both Toronto and Cuba with only an hour or two delay. We will never use Cubana Airlines again.

Havana to Cancun economy class. Arrived at the airport to find the flight had been delayed by 1.5 hours. It took almost 2 hours to check in clear immigration and go through security - airport is a bit chaotic. There was another hour delay which was not explained to us at all. Once on board the flight experience was actually not too bad - flight attendants were professional and served us complimentary snacks and drinks. The aircraft was a new Tupolev 204-100E.

My daughter and I flew to Holguin on May 8th. Everything was fine both ways except we didn't care for the food. There was no inflight entertainment but I always choose to read anyway. On the return we each had 3 seats to ourselves so we could sleep comfortably. Would definitely fly Cubana again.

Aircraft going to Cuba was a little worn but the overall flight and service were quite acceptable. Coming home the aircraft was more updated and again quite acceptable. Both flights were smooth as were take offs and landings. No inflight entertainment so if you are travelling with young children bring along a play kit. Also there is no inflight duty free shopping.

LGW to Havana via Holquin. Flight 2 hrs late. Plane was good staff ok food good and plenty of leg room. The only downside was the entertainment it was awful - mostly re-runs and on the return 2 weeks later they showed exactly the same. For a 12 hr flight very poor. On return plane sat on runway for 40 mins but landed at LGW on time! Couldn't hear or understand any messages over tannoy system. Toilets clean and tidy. On return at Havana they tried to charge us for overweight cases even though they were both well under the 30kilos allowance. Overall Cubana Airlines were very good and we would travel them again.