✅ Verified Review
| Toronto to Cayo Largo return. Was hesitant to book with Cubana after reading reviews, wish I followed my instincts. Flight to Cayo Largo was actually ok. Flight home a nightmare. Were told it was delayed 30 minutes, got to the airport, boarded, was excited for the first time in 3 trips my trip home wasn't going to be delayed hours! Then everything went wrong. When they turned the jets on, a strong strong smell came into the plane of jet fuel. People coughing, sneezing, we were covering our mouths. 20 minutes later the captain says they have an error in the cockpit and we must disembark. 30 minutes later we get off the plane, and play a waiting game, overhearing on the intercom 'your estimated departure time is approximately tomorrow. At 10:30 our rep says at 11:30 if the plane isn't fixed they will have to figure out what they are doing with us. 11:30 its fixed they say, but can't land at Pearson now?? So back to the resorts we go. But only after we have to get our visas back one by one, and our luggage, and check back in, only to have to check out at 7 am to return to the airport. They attempted to feed us the meals from the plane when we left the airport, it was a soggy piece of bread and some soggy cucumbers. Unedible. We saw them giving water to some people, we didn't get any. Which by the time we landed the next day put us at 25 hours without a meal or beverage. The bus came and we waited until 10:20 to board the plane, many of us didn't want to get back on as we were scared. It wasn't a good situation, and they should have sent a new plane, but I know it's a risk flying with Cubana. So 10:45 we finally fire up, and the plane smells again, we were all nervous, I've never smelt jet fuel on the plane like that, it was terrible. We managed to take off regardless, and I cried on the way home. So much turbulence, the entire flight, and the landing was so rough. It was the first time I was almost sick on an airplane, good thing I wasn't as there wasn't even a vomit bag. Another part is no communication. The captain never came over to tell us anything, I missed communication greatly. Sometimes he would just say something in Spanish which was more alarming. Many of us concurred they are our never again airline. They should be taken out of commission, not safe, not friendly, poor service, old planes. Just happy to be alive! Do yourself a favour, if you are debating on booking with Cubana like I was, don't!!!