✅ Verified Review
| Montreal to Cayo Coco. This was the worst flight/company I have ever dealt with. On April 29th at 3:45am I get to the Montreal airport where I am to board the 7am flight to Cuba, Cayo Coco. Upon my arrival, I am told that the flight has been delayed to 9:50pm - when I left my house at 3:00am, the flight was still on for 7:00am. They told us that they were giving our plane to the flight for Cayo Largo that was supposed to leave the day before. All in all, we waited in Montreal airport for 19 hours. After a lot of arguing, Cubana Airlines hired Sunwing to take us to Cayo Coco. We had to wait in the plane from 11pm to 12h 30am because Cubana Airlines had to give a document to them. Finally arrived to destination/hotel at 5:30am the next day. On our way back, Cubana was on time, no issues there. The issues however came up with the plane itself. It was the most decrepit plane I have ever seen and flown. I get to my seat, get my bagages settled, only to find that I can not actually sit in my seat without have the back of the seat lay down on the passengers lap that was sitting behind me. With a a lot arguing with the stewardess, they finally changed my seat (they actually wanted me to sit there the whole time without resting my back). Get myself settled again, to only have someone comme up to me and tell me that this was their seat. This happened to me 3 other times - I finally get a seat that no one claims, but the plane was dirty. This plane looked like it had not been cleaned since its inauguration, it was just downright dirty. You get what you pay for, but seriously, this was beyond that. Never, ever again will I fly Cubana Airlines.