"friendly and nice cabin crews"
2 reviews K Mitchell (United Kingdom)
✅ Verified Review | My flight Copenhagen - Prague on 9th May 2017. Everything was perfect onboard the aircraft. Comfortable seats, friendly and nice cabin crews. The only problem was waiting for security control in Copenhagen (it is not the fault of CSA Czech Airlines) and secondly was that the flight-deck crew departed before even the safety demonstration (video) had not finished.
Aircraft | A319 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Copenhagen to Prague |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"would not recommend this airline"
Anna Messini (Netherlands)
✅ Verified Review | Amsterdam to Prague. Do not use this airline. Really bad experience. Booked tickets with cancellation insurance. Missed my flight due to a 2 hour delay in security check. The airline did not inform for possible delays in the airport due to national holiday. I called them twice from the queue asking what to do and they told me if i am checked in the plane will wait. I called them again after i lost the plane and they asked for 400euros per person to book us in the morning flight and were not helpful with the insurance. I don't think this is professional and customer friendly approach. We had to miss our holiday but there were people in the same situation that were returning home and had to book hotels and miss whatever obligation they had the next day. I would not recommend this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Prague |
Date Flown | April 2017 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
I would definitely recommend"
Nikki Edwards (United Kingdom)
✅ Verified Review | Birmingham to Prague. Fantastic flight lovely cabin crew and more leg room then the flight I had last year with Thomas Cook. It was a really enjoyable flight there and back. A baguette cost 4 euros, water 2 euros. I would definitely recommend Czech Airlines. Lovely check in staff too.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Birmingham to Prague |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"prepaid menu not worth it"
Z Poskilan (Czech Republic)
✅ Verified Review | Prague to Brussels. Motto of CSA seems to be "pay high, fly low". The prepaid menu is not worth it, you have to choose strictly 1 cold non alcoholic drink, 1 hot drink (tee or bad coffee) and 1 alcoholic drink (wine/beer). The staff didn't allow to choose 2 cold drinks instead of it (the second one I should pay). And my small second hand bag was a big issue for ground staff even I've got written confirmation from CSA customer centre with dimensions of the second small hand bag.
Aircraft | A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Prague to Brussels |
Date Flown | February 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"service is quiet and professional"
Jan Novak (Czech Republic)
✅ Verified Review | I am a frequent traveller to the UK and CSA are offering flights from Prague to Birmingham and during summer to Liverpool. The planes are always clean and I like they are very comfortable. Comparing to other direct services between Prague, CSA is good choice and very cheap - much cheaper than low costs (I am booking always last week before flight). The service is quiet, professional, I get newspapers, magazines. Food is the weakest part - I do not expect anything for free but the onboard selection could be better. I was flying with Flex Plus which is more expensive and I got a meal - not a very good sandwich, although the idea was good, the sandwich was probably flying in plane whole day till it got to me. CSA is simply much more comforatble than low costs. Timing of the flights is a problem. Also the delays are quite a problem.
Aircraft | A319 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | BHX to PRG |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never knowingly on time"
D Hirlehey (United Kingdom)
Flew from Birmingham to Prague . Never knowingly on time. The outbound flight was over an hour late departing, the inbound flight over 40 minutes late departing. This is the first time I have flown with Czech Airlines and most likely the last. Whilst delays are sometimes to be expected, it seems that this airline can't get itself organised to leave on time. The in-flight service suffers from the same lack of focus. It took the best part of an hour to serve passengers and the cabin crew made no attempt to move if a passenger was waiting to get to the lavatories at the rear of the plane. The seat pitch is tiny. I couldn't recommend this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | BHX to PRG |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"attendants were unprofessional"
6 reviews Dionysis Kefallinos (Germany)
✅ Verified Review | Kosice to Frankfurt via Prague. This trip with CSA was my first experience with a low-cost airline. The ticket was not low-cost, but the whole experience sure felt that way. All food and beverages had to be paid, the flight attendants were only interested to sell something, the plane was an old turboprop with the bare basics, the seat was cramped and uncomfortable. The plane of the second segment left Prague with 20 min delay. The flight attendants were unprofessional; one of them was openly flirting with a Czech man just in front of me. The other, when I noted that the pilot mentioned that we would arrive at Frankfurt 30' late and I would thus miss my train, rudely responded that we would land only 5 mins late, without of course taking into account that arrival means to the terminal, not to the landing strip. So I did miss my train and I hope that I will never have to travel with CSA again. Incidentally, a small espresso take-away at the Prague terminal cost 4 Euro!
Aircraft | ATR72 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | KSC to FRA via PRG |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a low-cost level"
1 reviews Lukáš Maruniak (Czech Republic)
Rome to Prague with CSA Czech Airlines. The biggest problem with this airline is the management. They pushed the level of the Czech national carrier to a low-cost level. No catering at all on board. You can only buy some poor quality snacks. Legroom was simply terrible, I could barely fit. Another problem was that no checked baggage was included in price. So everybody took baggage on board, so if you came later on board, you probably wouldn't find any space for your bag. But the crew was really nice, kind and friendly - they did their best.
Aircraft | Boeing 737-400 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | FCO to PRG |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"allowance for checked luggage 15kg"
57 reviews A Wong (China)
✅ Verified Review | After suffering a Czech Airline flight from Warsaw to Prague, I had the misfortune to further suffer a flight from Prague to Venice. I was surprised that the allowance for checked luggage is 15kg, while practically all airlines give 20 (or 23)kg. They say all airlines are different, but having flown with most, Czech is the only airline that is so mean. My luggage was 16 kg and the agent insisted that I retrieve 1 kg from the suitcase, in the check in line. On the flight there is no service. Even water is charged and I am glad to see that practically no one buys anything. The ATR aircraft is slow so the short trip took 1 hr 40 min. Czech had only some 17 planes and 7 of which are ATR.
Aircraft | ATR 42 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | PRG to VCE |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"outbound delay 4hrs, inbound delay 3hrs"
D Brunskill (United Kingdom)
Liverpool to Prague with CSA Czech Airlines. Outbound delayed over 4hrs and inbound delayed over 3hrs. No explanation given - we were given a food voucher which would just about cover drink and a biscuit which is totally unacceptable. The airline staff were not apologetic or helpful in anyway. We are frequent fliers and have not had service so poor. It was our first time to Prague to a family wedding. Prague was lovely and so near from Liverpool we would go again but not with service like this. One delay possibly but two delays in one week totalling over 7 hours is totally unacceptable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | LPL to PRG |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |