"cannot rate flight very positively"
40 reviews W Robert Kmen (United States)
✅ Verified Review | Zagreb to Frankfurt. Despite the fact that Croatia Airlines extended a special courtesy to me as an airline memorabilia collector, for which I am quite grateful, I cannot rate the flight itself very positively. Business class check-in was polite and quick, and the flight attendants onboard were courteous and efficient, but who would guess that they charge business class passengers for alcoholic beverages? Certainly the onboard menu magazine indicated that miniatures ( in my case Havana Club rum ) cost $5, but I never imagined that these prices also applied to business class. This is certainly the first time that I have ever been charged for a drink when flying in a premium cabin. I will know better next time. The cold breakfast served was satisfactory. Lamentably, the front lavatory lacked soap and towels, and the sink and toilet were badly stained and unpleasant. The seating was typical European business class with economy class seats with the middle seat open. The flight arrived in Frankfurt on-time, and I wish I could rate the overall experience more positively.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Zagreb to Frankfurt |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"better experience than budget"
Ray Kay (United Kingdom)
✅ Verified Review | London Heathrow to Zagreb. I fly often between UK and Croatia where I keep my boat. Croatia Airlines tries hard to be a "proper" airline not a budget flyer and generally succeeds. The staff are polite, pleasant, friendly and work hard to provide good service. The plane is always clean and the inflight magazine is informative and well written in Croatian and English. It's a better experience than budget and often not much more expensive. It would be helpful if they could fly direct to Zadar and have more winter flights. In my experience they are reliable and on time. The website has improved recently and online check in works well. These are short flights and the catering reflects that. A pleasant Croatia snack delivered with a smile and wine if you want it.
Aircraft | A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London Heathrow to Zagreb |
Date Flown | March 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"will fly with them again"
Nenad Polic (United States)
Paris CDG to Zagreb and Zagreb to Sarajevo round trip. Paris trip was good, eu-standard, no excitements, no disappointments. Professional staff, o.k. food/beverages, clean aircraft. Just what you need for a short flight: to be on time, to have enough space for a nap, decent cup of coffee and good apple juice. Sarajevo flight is super short, so only things I care about are that flight is on time, that seat is comfortable and that I get my coffee (on the early morning flight). Cabin crew is professional. All told, Croatia Airlines has a plus in my book, will fly with them again and I recommend it to others.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | CDG to ZAG |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"planes are always clean"
1 reviews I Novak (Croatia)
✅ Verified Review | Nice little European airline. Planes are always clean, staff friendly, food as expected on short haul, inter-EU flights. Seats are slim, leather and comfortable, same through the airplane, with middle seat empty in business class (as is the standard in the region). Great and efficient customer service over the phone or by email. They have their own little FlyOnLine club, where if you purchase five tickets online through them - you get the sixth for free (of the same class/type as the other five) which is great if you travel a lot. Overall, among the better local services within the EU.
Aircraft | A319 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | LHR to ZAG |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"basic standard service with no frills"
47 reviews Kah Kay Au (Singapore)
✅ Verified Review | Croatia Airlines is a small regional European airline based in Zagreb. I flew from Zagreb to Zurich to connect with my Swiss Airlines flight back to Singapore. The aircraft was a turboprop Dash-8. For the 1 hour flight to Zurich, flight attendants came around to serve crackers and beverages. Overall, the flight was more or less similar to other European airlines flying intra-European routes - basic standard service with no frills.
Aircraft | Dash 8 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | ZAG to ZRH |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew cheerful and friendly"
Dimitrios Kotremagias (Sweden)
✅ Verified Review | Copenhagen to Pula via Zagreb. Croatia Airlines is a nice airline that I've flown many times when visiting relatives in Croatia. The crew is cheerful and friendly, and even if it was some time ago they served a cold meal the snacks they serve are ok for the short flights they offer. The age is however starting to show on the aircraft but still OK. I still recommend Croatia Airlines, mainly for the crew. The cake and sparkling wine available for purchase for someones birthday and special occasions is great.
Aircraft | Fokker 100 / Q400 / A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CPH to PUY via ZAG |
Date Flown | September 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"generous with the free drinks"
12 reviews T Long (United Kingdom)
✅ Verified Review | Flew London Heathrow to Zagreb with Croatia Airlines. The flight was delayed due to late arrival of the plane at Heathrow. However, their boarding process was quite efficient. The ground staff were well organized. The plane seemed to be showing its age but still clean enough. It was a 2 hour flight so no meal, they had only snacks but the olives and cheese were pretty good. They were also generous with the free drinks. Zagreb is small airport so we had to use bus to reach the arrival gates. It was good value for the money.
Aircraft | A319 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | LHR to ZAG |
Date Flown | May 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"comfortable seats"
1 reviews Bruno Habus (Croatia)
Croatia Airlines is a good middle-sized airline. I was flying from Heathrow to Zadar via Zagreb, slight delay because of heavy rain. The gate was directly across main departure hall, which is an excellent position. Flight was smooth, staff were friendly and polite. Catering was so so, but nothing worse or better than any other airlines. I had a transfer in Zagreb but the time between the two flights was more than 5 hours so I decided to take my baggage and to check-in for second flight. Check in lady was rude, but that's up to the airport, not the airline. Second flight was delayed, but we were notified on time so I had checked in later anyway. Flight was short (40 min), only drink service with cookies. Overall experience: Good airline with new aircraft with comfortable seats and excellent staff.
Aircraft | A320, Dash 8 Q400 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | LHR to ZAD via ZAG |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"catering less than poor"
Jocelyne Ruchaud (Greece)
Zagreb to Sarajevo with Croatia Airlines. A short flight, catering on board was less than poor with just water and crackers. If you want juices you have to purchase them. The ticket for 50 min flight was extremely expensive, 130€ one way
Aircraft | Dash8 Q400 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | ZAJ to SJJ |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"very pleasant flight"
Janet Robinson (New Zealand)
Rome to Split return with Croatia Airlines. Both flights in October 2015. Flight out of Rome was delayed for about 45-mins. As I don't speak Italian I had no idea why. On both flights the cabin crew worked hard to serve pretzels and juice. Really not needed for a 55-min flight! On the return we must have been ahead of time because we seemed to fly across Italy diagonally - beautiful views. Then we appeared to take a fairly low level tour up the west coast with houses and beaches right below us, before turning into Rome. A very pleasant flight.
Aircraft | Bombadier / A319 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Rome to Split |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |