Croatia Airlines

Not Verified |   We had a very bad experience with Croatia Airlines. They have truly terrible customer service and do not care about customers, nor do their italian counterparts in the bag retrieval department. My bag was lost on a direct flight. How does that happen, well it does on Croatia airlines, it ended up somehow in Germany and it took them 3 days to find it. Woman clerk at split airport mentioned my partner's name several times on a long call while we waited to check our bags, and when we asked what it was about she said had nothing to do with us, weird. Then bags were mistagged and his bag was tagged as mine and mine tagged as his went missing. Trying to find anything out was awful with their baggage tracking was offloaded to a company that literally hung up the phone on me repeatedly. Then they once again handed responsibility off to another company to deliver the bags, with no ability to find out what time or day it would arrive. We were traveling and had days activities planned, well forget that, we had to literally not leave our apartment in case they showed up, which driver came at 830pm, and he said he had been working for 24 hours straight delivering lost bags. I believe it! No apology, no compensation, no concern. Avoid if you can!

Not Verified | We flew from Dubrovnik to Athens and then Athens to Zagreb on Croatia Airlines. They were on time within 15 minutes for both flights. You drop your bag on the tarmac and they load it into the belly of the plane. And then you pick it up directly from the tarmac after the flight, so there is very little chance for lost luggage which I like. They allow a smaller carry-one bag as well. They did not weigh our bag or try to charge us for anything extra. We were allowed to pick our seats for no charge. The seats are standard and comparable to Southwest airlines for leg room and space. We were served water and drinks on both flights. For the price we paid, it was a great deal. Some people might be nervous about flying a propeller plane, but it was a very smooth flight in both directions with almost zero turbulence and a very smooth landing. If you had to fault them for one thing, it would be nice to have some in flight entertainment. Other than that, it was a perfect flight. Definitely recommend.

✅ Trip Verified | As long term KL platinum/gold booked to Split. 2nd leg Zagreb to Split by Croatia Airlines. Once I arrived in Zagreb I found that was flight was cancelled, which can happen. I was rebooked at flight 5 hours later and provided with lounge access to overcome 4 hours. However, they did not let me in, over unfriendly staff and they just let hang around their clients and spend money in the bars. This was a one time experience.

Not Verified | My recent experience with Croatia Airlines was marred by the worst customer service I've ever encountered. The staff appeared disinterested, unhelpful, and lacked basic courtesy. Passengers were treated as inconveniences rather than customers. The flight was uncomfortable, but it was the shocking attitude of the airline's personnel that truly made this trip unforgettable for all the wrong reasons I strongly advise looking for alternatives to Croatia Airlines.

Not Verified | For those of you wanting to travel with Croatia Airlines! One of the WORST airlines to deal with from personal experience. I am by all means not a difficult or needy person, and generally don't have the need for posts like this. But my limits have truly been pushed! We travelled to Croatia on July 15th, when my daughters luggage didn't arrive. We filed a report after waiting in line for God knows how long with a baby and a 2 year old. Long story short, I still didn't receive the luggage or any form of payment from Croatia Airlines as it is now their responsibility to do so. I had to scramble and buy clothes, diapers, formula and other things necessary for my 4 month old at the time. Definitely not the expense I had intension of having. The airline is very slow at getting back to me about any information at all times. The phone numbers listed on their website, are all out of service when you try to call at any time of day/night. I have filed numerous complaints and sent emails with detailed amounts of things and their cost in the luggage. Emails were sent to any form of contact I was able to receive. Still no word of location of the luggage or pay-outs of any sort. Unfortunately, we have no desire to go or suggest to anyone to go and visit this country, due to rude and short tempered staff you have to deal with no matter what the problem might be.

✅ Trip Verified | The interior of plane such as window frame, seats, seats belt, plastic back from back of the seats are in bed condition (broken, over used, not clean, with very old commercial stickers on plane seats). Cabin personnel - overall rate - referring to uniforms are very rustic. Meaning that cabin crew need to have fresh look, tided hair and clean uniforms. Informing passengers for delay of flight - 30 minutes we were waiting just for answer when we can expect our flight. On top of that no service personnel on gate 16 at all / not even from Company responsible staff to explain. Believe that this company need to do more about overall organisation and staff.

Not Verified | We recently did a flight from Dubrovnik to Frankfurt and I experienced what is akin to schoolyard bullying type behavior from one of the female cabin crew. I was asked to place my carry on luggage under my feet and advised the female crew member that I would like to leave my pack in the overhead luggage due to having long legs. There was plenty of space in the compartments surround me so it shouldn’t have been an issue. The crew member was quite nasty but eventually agreed, late on in the flight I fell asleep and my knee was slightly out in the aisle but certainly not enough to prevent the drinks trolley from passing me without incident. I was woken quite suddenly by a sharp pain in my knee only to find the trolley had slammed into it. I said to the flight attendant that she could have woken me to ask me to move it only to have been given a very ride look and her muttering obscenities under her breath, which I chose to ignore. Later in the flight when she was collecting rubbish, she took all the empty cups from the passengers around me but totally ignored me and refused to take my empty cup. Other passengers obviously noticed this rudeness as they had witnessed the other events earlier. One even asked me to make a complaint but I chose not to as it wasn’t worth the trouble. Basically I was treated in a disgusting and childish way and even ended up having a large bruise on my knee. Disgraceful behavior to say the least.

✅ Trip Verified | Flight cancelled on 23 December due to "force majeure," specifically limited visibility in Sarajevo. However, that is a lie, and there was sufficient visibility. All the other flights for Sarajevo successfully landed. We have received no option but to go with the bus for some 6-7 hours drive. We have received 0.25 bottles of water (number of bottles was insufficient to cover all passengers). We did not even depart at the time when we were supposed to be in Sarajevo already. Very unpleasant Croatia Airlines staff verbally fought with passengers and rejected to provide their ID number or any kind of accreditation. Worst experience ever.

✅ Trip Verified | There was a 20 minutes delay due to late arrival. Boarding was done with bus at very remote location. The aircraft a little overused. Seats were standard Euro Business that had better days. Safety presentation was done with dropdown screens; the first row left screen was not operating. Welcome was professional but not friendly. After departure service started which was consisted of a box with local produced packed products. There was a selection of drinks and sparkling wine. At the end coffee was offered which were 2 spoons of coffee and hot water – nothing special. No IFE app. At Dubrovnik had to bus transfer to the terminal had to pass through passport control, print your boarding pass and go through screening again. No connecting passengers’ service. Lounge at DBV was small and selection of food was 3 different kinds of sandwiches. Boarding to DH4 was done by bus but this time crew was much friendlier. Service was much better, asked if wanted second round of drinks and same coffee was presented perfect. Pity that the airline doesn’t have consistency.

✅ Trip Verified | The flight was fine but the staff is totally careless. During the flight they were quite rude and after, I had to contact them for some information and they took more than a week to reply and they asked about the flight info 3 times. The service was terrible!