✅ Trip Verified
| Zagreb to Lisbon operated by SmartLinx Airlines. No information about the change of the operating airline, not even when boarding the aircraft at the gate. Flight itself nothing special, only with less legroom due to the high-density configuration of SmartLinx A320. From Lisbon to Zagreb operated by Croatia Airlines A319 immediately after our boarding has been completed the captain informed us that there is a small technical error and we will have to wait to fix it. And then it started: It turned into extremely long wait inside the aircraft before departure. In such a long delay (4 hours) the company is obliged to provide more than just a glass of water. We should be transferred back to the terminal and offered vouchers for food. Instead of that, after more than 3-hour seating in the aircraft the snack was distributed and then an hour after that we finally departed, however now without any snack during the flight since it was already distributed before take-off. So, it turned out that we spent more than seven hour in the Croatia Airlines airplane just with a tiny snack. Such things can happen; however, that should be properly handled. Croatia Airlines did it unprofessionally, totally unacceptable and also against EU regulations. On a positive side: both cabin crews were really nice, however unable to do anything since the general attitude of the company when dealing with an unexpected situation is way below professional standards in the industry. Will definitely avoid flying with them.