Croatia Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 146 reviews
6/10
3 star Skytrax Rating
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3/10

"not happy"

Review by (United Kingdom)

Not happy. Have just paid 75 € for excess baggage. I believe the costs are too high in comparison to BA and many other credible airline companies. Croatia Airlines failed to offer a possibility of paying excess baggage online and reduce the costs, did not offer a possibility of upgrading into a higher flying class to avoid the charges. Additionally, they do not offer online check in and they could only issue me two boarding passes while I have to get the last one in Vienna to London, even though they're aware that there is a very limited amount of time between the two fights. I'll do my best to avoid Croatia Airlines in future.
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteSplit to London via Zagreb, Vienna
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

Croatia Airlines customer review

Review by (Greece)

30 min delay. Polite and attentive staff. It seems that generally flights of this airline that are scheduled for the afternoon, tend to be a bit delayed. Basic meal offered during this short flight, with an option to top it up with purchased food and drinks. Flight about 70% full. Generally smooth service and no particular problems.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteAthens to Dubrovnik
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Croatia Airlines customer review

Review by (Australia)

Still waiting to board a flight that was supposed to leave an hour ago. All we have been told by the attendants is "we are still waiting for more information, we can't tell you anything". We will now miss the last ferry to Hvar and have nowhere to stay when we get to Split.
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteVienna to Split
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

Croatia Airlines customer review

Review by (Austria)

Booked over with Austrian, this morning flight was operated by Croatia Airlines. After take off, the flight attendant was walking with bottle of water and few plastic cups offering water. That was the only service available. No coffee, and when requested by one passenger the reply was that it was only for Business class passengers. After handing out water the flight attendant was nowhere to be seen until start of descent. Considering that the ticket for this return flight was more than 400 €, this service was terrible. They are not a low cost airline. In comparison, return flight operated by Austrian served coffee, bag of cookies as well as a small bottle of water.
AircraftBombardier Dash8
Type Of TravellerBusiness
Cabin FlownEconomy
RouteZagreb to Vienna
Date FlownDecember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Croatia Airlines customer review

Review by (Croatia)

Booking was easy, free seat selection and 23kg luggage included. Needed to register sports equipment and it was done by phone. Mobile check-in done using Miles&More app as Croatia Airlines uses Lufthansa check-in BCN. Croatia Airlines flies from non-Schengen gates E so nothing to do there as only one cafeteria, a small Duty-Free stand with very limited choices. Boarding on time, FAs welcoming us on board. Seat pitch is around 32 inches. Inflight magazine has lots of photos and articles to help pass time onboard. Small complimentary snack and drinks service and then later offered items from BOB program. Prices for BOB were triple than in the supermarket. We landed on time, customs cleared in 2', luggage delivered in 7'.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteBarcelona to Zagreb
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Croatia Airlines customer review

Review by (United Arab Emirates)

Clean cabins. On time departures. Flew VIE-ZAG and ZAG-DBV. Food service is something that maybe improved. (On international sector a Pack of crisps + water / on domestic sector a glass of water served). Cabin staff are pleasant. Overall a pleasant experience and recommended.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Croatia Airlines customer review

Review by (United Arab Emirates)

Clean cabins. On time departures. Flew VIE-ZAG and ZAG-DBV. Food service is something that maybe improved. (On international sector a Pack of crisps + water / on domestic sector a glass of water served). Cabin staff are pleasant. Overall a pleasant experience and recommended.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Croatia Airlines customer review

Review by (France)

I had the flight Paris-Zagreb-Paris in December. I have mixed emotions about Croatia airlines. Positive sides: both flights arrived on time nice clean aircraft's and very friendly cabin crew. Negative: the boarding was disorganized food service is unacceptable consisting of olives cheese/crackers for one way and disgusting sandwich for back flight and the check-in staff in Paris was not friendly at all. In terms of the food I think that the air company should go to the low cost model allowing passengers to buy the normal high quality food and drinks on board. I do not understand serving food which is inedible. This ruins the image of the company.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Croatia Airlines customer review

Review by (France)

I had the flight Paris-Zagreb-Paris in December. I have mixed emotions about Croatia airlines. Positive sides: both flights arrived on time nice clean aircraft's and very friendly cabin crew. Negative: the boarding was disorganized food service is unacceptable consisting of olives cheese/crackers for one way and disgusting sandwich for back flight and the check-in staff in Paris was not friendly at all. In terms of the food I think that the air company should go to the low cost model allowing passengers to buy the normal high quality food and drinks on board. I do not understand serving food which is inedible. This ruins the image of the company.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Croatia Airlines customer review

Review by (United States)

October 19 to Zagreb from Amsterdam economy class and return October 24 Zagreb to Amsterdam. This was first time on Croatian. Planes are new comfortable enough for economy class and they run on time. Both flights were packed. Flight staff are remarkably friendly and attentive. They appear happy with their job and communicate that to the passengers. Served snacks and sandwiches and drinks efficiently for the 1.5 hour flight. Croatian Airline office in Zagreb was anxious to help and very friendly. The flights were loaded efficiently and the bags delivered promptly.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes