Corendon Airlines

Not Verified | Flight on 26.06.2022 Manchester to Dalaman delayed by 3.5 hours. Claimed for compensation on the 5.07.2022. 8 weeks later I get a message back saying they have agreed to pay compensation. It will arrive in 6-8 weeks, quite why it takes this long when the likes of EasyJet/Ryanair do it in 14 days is beyond me. Anyway. It is now the first week of February, a full 7 months since my holiday, and the money has still not been paid. There are countless reviews of this company stating the same thing, cancellations not being refunded after over 6 months etc. There is no recourse to do anything over the phone they just fob you off, and they completely ignore online messaging even though you can see they have read them. I have been to CAA who are now awaiting a response, do not use this airline if you can't afford to lose this money as they WILL NOT compensate you to allow you to get the money back to book elsewhere. Absolute joke of a company. I get a company can be busy and things can take longer than normal, but 7 months for an 800 euro payment? Come on.

✅ Trip Verified | Over 8 months since Corendon lost my suitcase and I'm still waiting for a resolution. I accepted their offer of payment 12 weeks ago and they stated it would be received in 8-10 weeks. Still no sign of payment and their customer services are not interested in helping. A quick search on Twitter shows I'm not the only one currently in this position with numerous people complaining of similar issues in receiving the compensation they are entitled to. They seem to be trying to increase their offering from UK airports this year but can't even resolve their issues from last year. Regardless of how they cheap they may be it's not worth risking flying with them. If you do encounter problems and need to contact them (which it seems many have) you will be left frustrated and most likely out of pocket

✅ Trip Verified | Our flight was cancelled two days before departure. They claimed this was due to the airport. In fact, the flight was operated, just we were not allowed on board. They said they would offer compensation but have not paid in months!

✅ Trip Verified | My wife and I had booked a direct flight from Cologne to Tenerife on Corendon Airlines. A few weeks before the flight, we were informed that the departure time was moved forward from 10:00h to 07:20h, because the flight had been merged with the one to Gran Canaria and therefore now had a stopover there, with a similar arrival time. So we had to book a hotel near the airport at our own expense to be able to be there at the earlier time. Corendon refused compensation for this upon request. On the day of departure, it then became clear that due to the merging of the two flights without adjusting the pre-reserved seats, some seats were now double-booked when boarding at the gate - the clarification of this error, for which Corendon is responsible, caused about 90 minutes of delay. Thus, we had a total of about 7 hours on the plane instead of 4, without the airline offering passengers at least one free drink. We had booked the premium fare for a significant extra charge, which according to the website includes a meal - one would assume it would be something to eat and a drink. But in fact you only get one of each and have to pay for the other! Then on the return trip, there was no Priority or Bag Drop desk available, even though we booked and paid for it. Our online check in done the day before was deleted and we got different seats at the counter than reserved, apparently still due to double assigned seats due to the merging of flights. Conclusion: Corendon offers a direct flight with a pleasant departure time as a loss leader, but then, when the load factor is too low, combines two flights, which results in both a significantly longer travel time and an unfavorable departure time. Paid and booked additional services are not provided. We are happy to forgo another flight with this airline.

✅ Trip Verified | Flight cancelled 2 hours after planned take off. No replacement flight, no hotel provided, no vouchers. No compensation or refund after 4 months of complaints. Non-existent customer service. Do not fly with this airline under any circumstances, you will be left in debt.

✅ Trip Verified | Flight was late for over three hours, no information regarding the delay until I arrived at the gate. Missed my second flight due to the delay. They even rejected the compensation claim, disgrace, never again.

Not Verified | I booked our family holiday return flight for 9 passengers with Corendon Airlines in May for £3024. We were due to fly on 30th October. They cancelled the flight 30th August and promised a refund within 14 days. Despite several phone calls the refund has not arrived. At short notice it was very difficult to find an alternative flight. The only flight available is more than twice the price because it is so close to departure and also it isn't a direct flight. I can't afford to book this until I get the refund. So our whole holiday is now at risk and our insurance will not cover our losses.

✅ Trip Verified | Avoid at all costs. This company takes your money then cancels your flights one leg at a time. Do not book with Corendon Airlines. Our flight in November has just been cancelled after cancellations of our flights in May. Totally unreliable company

✅ Trip Verified | Terrible airline for blanket cancellations across all UK airports for months of Sept and Oct. No apology and no offer of automatic and speedy refund. An open ticket is offered to be used within 7 days of original flight - which is impossible when all flights have been cancelled by this airline. I urge everyone to avoid Corendon and book with a better airline who have an app that works, respond to messages and actually answer their phones.

✅ Trip Verified | Bad service and rip-off. First please note, that when flying Corendon everything thinkable will be charged surplus. Not doing online self check-in will cost an extra 10EUR p.p. Any additional luggage, other than Cabin-luggage, is charged surplus (1X20kg = 60EUR). A coffee, inflight, would have cost me 3 EUR surplus. Further, the "flight-information" was not understandable - but at least deafening. Conclusion: Do not, you've been warned.