Copa Airlines

Not Verified | I will not use Copa Airlines again even before I have flown it tomorrow. The are unreachable by phone until I used the contact number for Canada from the US and waited about 45 minutes. Their app is horrible. When I tried to enter my credit card, it required that I select a country. However, the United States of America or USA were not on the list. I checked it 6 times to make sure. The website is just as bad. I tried to upgrade seats and pay. Each time it rejected my credit card. Tried this an unbelievable 9 times before I accepted their stupidity. Quite honestly, after this experience, I am afraid of what actually checking in and flying is going to look like. My first experience with Copa and very well will be the last unless something miraculous happens tomorrow when I fly.

Not Verified | We purchased our tickets 6 months ago. 2 weeks prior we noticed the flights have been completely changed to a different schedule. Called to fix it and found out two legs were completely cancelled without notifying us while the flight status online still showed on time. We were given only one 35h option for a previously 12h route including sleeping on another city. We had to take it. We were told that we would still have the upgraded seats we purchased (50 dollars each leg for me and wife= US$400 total). Got to the terminal and were told we would just get whatever was left by a very rude attendant. Tried to call customer service about seats and hung up on us. It's incredible that a corporation can get away with treating people like this.

Not Verified | I am gold member for more almost 10 years with Copa. There is absolutely no difference between elite status and economy in this airline. There is not even a preferential line for boarding. The VIP lounge has only coke and chips, and unfortunately the service of the staff is bad all around. My recommendation if the choice is available is to use another airline. American Airlines for the same route for instance is excellent and cheaper.

✅ Trip Verified | I travel often and I have to commend the service I received from Pedro. (As we checked in) I don't know his last name but he's from Peru and works out of the Miami Airport. He went above and beyond his duties helping us and answering every question we had. His knowledge and professionalism helped us answer all of our questions

✅ Trip Verified | Stunningly bad service at every opportunity! Called COPA customer service the night before my trip to try to change my ticket. After being kept on hold for more than an hour, an agent was not able to change my ticket as I had hoped, but did me the disservice of erasing all my seat assignments on my original flights without telling me. So, the next day I flew in horrible seats instead of the exit row seats I had selected. Next interaction: I tried to use COPA's website to buy my partner a seat next to mine. I tried three times, and the website produced an error message each time. Then I tried to call COPA's customer service line three times to buy the seat; each time I gave up after being on hold more than one hour. Today I finally got through to an agent to buy the seats after only 10 minutes (yippee!), but he inadvertently hung up on me while processing the transaction. Bottom line, if you want to fly an airline with horrible customer service, COPA is the airline for you. Otherwise, you might try another airline.

✅ Trip Verified | Wanted to start off this review by saying: Remember most people only leave reviews when they have a bad experience. So having said that, our experience was great with Copa Airlines! We booked in August $500 to Costa Rica and back. Which was a great deal and when I later checked the prices in October it was up to $1500! Obviously reading the reviews I got so scared our tickets would be cancelled or something so I legit didn’t start booking things for our trip until a week or two before. The day of our flight came and everything checked out, we checked in online easily, I love that we got to pick our seats without paying (not many airlines do that nowadays), and when we got to the airport - because we only had carry-ons and already checked in - we were able to go right through security. The two flights we took there left on time, we were served a sandwich on the 5 hour one, and were perfectly good flights! Crew was nice, COVID protocols were followed and we got to our destination on time! I was also shocked we got our own entertainment service in economy class (private TV with movies and games and a USB charger). They also handed out headphones for free (even thou I had some they are the iPhone ones and don’t fit for the TV so they gave me a pair - I’ve been on other airlines where they wanted to charge me $16). We fly back in a few days and I have no worries at all. I would 100% use them again and probably will if I can get good priced flights!

Not Verified | Stay far far far away from Copa Airlines. Joke of an airline service. Unable to assist customers whatsoever. Phones are disconnected. Website is down. They changed our flights and there was no alternative way to reach them. Our last resort was to drive to the airport two weeks before our departure to speak to a Copa representative but even so, no one would be present at the airport until a few days before our departure so too risky to wait that long. We miraculously were helped by United Airlines because they partner with Copa in some of their flights. Thank you United, we will stay away from Copa and share this horrible experience with everyone that we know.

✅ Trip Verified | The morning flight I was supposed to take was delayed 10 hours because of "bad weather" at Aurora airport (curiously other airlines departed at that time without any delays). The real problem was that Copa overbooked the mid day flight and delayed the morning flight to transfer those overbooked tickets to the the flight I was taking. Very dishonest. The delayed flight made me lose my connection to JFK and forced me to sleep at Tocumen airport to take the next flight. Staff was clueless, unhelpful and rude. Awful customer service

✅ Trip Verified | I am writing to express my disgust with the total lack of respect that COPA airlines and its employees have for their customers. My wife and I flew on Flight CM760 from Lima on Saturday, October 30, connecting with Flight CM422 to Montreal in Panama. None of our luggage was transferred to the connecting flight. The rest of the group that boarded in Lima were also affected. From what I could see, it was at least a dozen passengers. We were not informed at any point that this had occurred. Neither the pilots nor the cabin staff told us anything at any point. Instead, we all wasted time waiting in the baggage pick-up area until the wee hours of the morning to find out for ourselves. At no time did any COPA representative explain to us what had happened. And they still haven’t. It would not have been difficult to inform us during the flight that this had occurred and that our luggage would arrive two days later on the next flight. They had over five hours to say something! But no, they decided to say and do nothing and let us find out for ourselves. It’s not the fact that our luggage was not transferred; it’s the fact that we were not informed by anybody. After several emails, I was informed by the lead baggage department agent in Montreal, “Regarding the situation because the suitcases did not connect on time, the only thing I can tell you is that by Montreal airport laws the flight cannot land after 1 a.m., perhaps that is why they did not have time to place the baggage on the flight.” It's a sad state of affairs if the lead baggage agent doesn’t even know what happened! Something is wrong somewhere in the company policy and/or communications. I will never fly COPA again!

✅ Trip Verified | Actually I flew in April 2020. Because of the pandemic Copa cancelled my return flight and left me stranded . I had to buy a return via NYC with Delta which cost me more than my round trip with Copa. Copa through Expedia gave me credit. However I just found out that that credit could only be used for a return only from Santo Domingo , which cost as much as a round trip , and of course I'd have to buy a one way ticket to get there to use it. In other words a scam . Shameless proactive from Copa. Stay away from Copa.