Madrid-Caracas in Business Class. At check-in confirmed Business Class Tickets and confirmed seats 1A and 1B but were assigned seats 36EF in Economy Class due to unknown reasons. After intervention got confirmed Business Class seats. Lounge was offered although was closed for refurbishment not the airlines fault however they should not that the lounge is closed. Inflight service very slow and basic seats seemed to come from the 70's no earphones no menu no travel kit no newspapers. Only inflight entertainment a movie in the middle of the flight - as no earphones available they put the movie sound through the PA system over the whole aircraft. No matter if you want to or not you must listen to the movie sound. Finally my bag did not arrive after a wait at baggage claim of 3 hrs to deliver the first bag.