Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 461 reviews
4/10
3 star Skytrax Rating
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10/10

"the cabin crew were great"

(United Kingdom)

We were booked to fly with Thomas Cook from Manchester to Fuerteventura, but they transferred us to their partner airline, Condor Airlines. We had never heard of Condor Airlines so were very sceptical. However, the aircraft was larger than expected, had more leg room and the cabin crew were great. Flights were on time and we even got free tea, coffee or water on the return leg, which is unheard of on UK airlines. Would definitely fly with Condor Airlines again.
AircraftBoeing 757
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Fuerteventura
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Condor cheats on coffee"

(United States)

I flew economy class on Condor Airlines from the USA to Germany. I chose the airline because the price was significantly lower than competitor airlines. The flight was okay, the cabin service adequate. The quality and quantity of food service was minimal - a vague, bland pasta/pesto main dish was virtually tasteless. Portions of salad and dessert were microscopic. The worst insult to the passengers was that Condor cheats on coffee - it serves an inferior instant (powdered) variety instead of brewed coffee. This is unheard of on a transatlantic flight. The product is undrinkable for all but the most uncritical (or desperate) of coffee drinkers. Use this airline if you are budget-minded and an uncritical eater. It will get you from point A to point B, but don't expect any frills. Maybe they serve real coffee in first class??
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSeattle to Frankfurt
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"you get what you pay for"

(Brazil)

My experience with them was good, the plane looked like new, flight on time, service is a little cold, cheap flight so you get what you pay for, only one meal option, you pay extra for some drinks, seats, movies, audios etc... Legroom is good, cabin crew are hit or miss, some friendly some indifferent, will fly them again if the price is right. They park on remote stands so if you have walking difficulties keep that in mind.
AircraftB767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteREC to FRA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"shocked by stewardess behaviour"

(Czech Republic)

The Condor Airlines call center staff gave wrong info regarding extra baggage for fragile items, which caused a huge problem for us. The call center staff refused to apologize for that. The ground staff in Seattle were unhelpful and cold when I was clearly in distress. The flight crew failed to answer the call button 5 times, and I had to flag them down. Once I had attention of a stewardess, she refused to help get down my carry-on from the overhead luggage: first, she said, "you can't get it?" I told her that no, I couldn't (I'm way too short, plus, I was travelling alone with a 4 month old). Instead of asking a colleague to help her on my behalf, the stewardess told me, "I can't get it, it is too heavy." When I looked at her with confusion, she proceeded to say, "It's your stuff, isn't it?" In the end, another passenger (who I note was as shocked by the stewardess' behavior as I was) got my bag for me. Immediately upon returning, I filled the online complaint form but never got a reply (it has been 4 months!). I've checked about my complaint multiple times, but the call center "doesn't handle complaints" and has advised me to resubmit the form or send an email to the complaints department. Despite 5 complaint forms, 30+ emails and 50+ phone calls, Condor Airlines has never responded to complaint.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePRG to PDX via SEA
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"cabin crew could smile some more"

(Spain)

Boarding at FRA airport took a while as there was only one gate agent and the self boarding gates were not opened. It seems Condor Airlines do not use them for an unknown reason. I had to use the bus to the aircraft and due to the size of FRA this took nearly 10 minutes, not including the wait time when the bus was next to the plane. A warm welcome from the cabin crew and offered help to find my seat and stow cabin baggage. During the flight, the cabin crew served coffee, tea, water and a little snack for free, other drinks/foods could be bought. While it is okay for me to get only a small snack and water, I would expect that this reduction of service somehow makes its way to the adjustment of ticket pricing but they stay at a constant level. Especially reserving a seat for EUR 25 (emergency exit row) seems quite high for me on a short haul flight. Also to listen to the in-flight entertainment, you need to buy a headphone for EUR 3,50. Cabin crew professional but not too friendly, could smile some more. There were some announcements from the flight deck but with quite low volume so they was hard to understand.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFRA to PMI
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no safety checks were completed"

(United Kingdom)

Condor Airlines has no concept of safety, appearance or hospitality. The stewardesses look drab, hair was a mess and not off the neck. They spoke in German without even bothering to ask if we were English. Upon departure and arrival, no safety checks were completed to ensure all bags were safely stowed under the seat or in the overhead bins. A woman sitting beside my husband in the 2nd row, had a huge straw basket on her lap the entire journey. When the stewardess went by to check for safety belts, she made no attempt to ask the passenger to stow her bag.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMykonos to Santorini
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"fly again only in premium economy"

(Canada)

We got a good price with Condor Airlines for our trip from Vancouver to Frankfurt. I wanted premium economy but it was sold out. We opted for the exit row seating 23A/C. The bad was that the overhead bins above the seat contained oxygen equipment so you could not put your carryon in there. Although approved by the airport check-in staff, the bags we had would not fit under the seat in front either. So we had to find other available space which wound up being quite a ways from where we were sitting. The window seat was very cold at altitude, my whole left side was freezing and there is no air vent to adjust. We checked in online and were told we could just go to the counter and go to the baggage drop and we would be done. When we got to the long line up we were told that we had to line up with everyone else. I finally saw a sign that said baggage drop and so we got out of the long line and went to the much shorter baggage drop line. The onboard entertainment was dreadful, a choice of 4 kids movies unless you wanted to pay extra for the "premium package". Take your own entertainment system. The good - price and food was okay, legroom was great in the exit row, staff friendly and helpful. We had a continuing flight from Frankfurt to Prague and Frankfurt airport is a terrible place to change planes, make sure you have lots of time between flights. We went to an info counter to ask directions and an uninterested young lady just pointed at the immigration line across the way. We were in the line for a while until we got close enough to see we were in a Euro passport line, so it was out of that line and into the proper one. Through immigration no problem, then find our flight on the departures board and start to make our way there. We walked one direction for about a kilometre, took an elevator down and walked back the opposite direction for the same kilometre. Then down a flight of stairs and made our way through security again, and into a waiting room to catch a bus to our flight. Would we fly Condor again- yes, but only in premium economy or an exit row. Would we go to Frankfurt again, not if we could avoid it.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Frankfurt
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"aircraft and inflight service very good"

(Canada)

Vancouver to Frankfurt return with Condor Airlines. The check in, aircraft and in-flight service were very good, but there was a long line at Frankfurt for the return flight. I should have checked in online! Apart from the food the standard was certainly as good as Air Canada, so my experience, although limited, was good. I would not hesitate to use Condor Airlines again.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Frankfurt
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Condor Airlines customer review

(United States)

I flew to Europe and back on this airline and they were really good. The customer service on the phone is okay and could use some work, but the flight was really good. The food wasn't bad and the attendants were really nice. Also, some really nice prices to get across the pond! I paid $799 to fly from Seattle to Prague (stops in between) and $709 from Paris to Las Vegas (one stop in between). It was excellent.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Las Vegas
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Condor Airlines customer review

(United States)

My wife and I flew round trip to Frankfurt from Seattle on Condor Airlines and could not have had a better experience. We have flown on Delta, Alaska, Lufthansa, and American in the past 6 months and we both feel that Condor Airlines was a superior airline. Agents at the airport, flight crews, aircraft and meals were great. It was our first time on Condor and having read some of the reviews on this site we were a little apprehensive going in, but now would not hesitate flying Condor again.
AircraftA340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeattle to Frankfurt
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes