Condor Airlines

✅ Verified Review | We flew with Condor from Milan to Varadero, with a change in Frankfurt this August. 10hr trip from Frankfurt to Varadero. The airplane was from the 80's (to be generous). There were only little ceiling monitors for the whole plane. However the company offers possibility to pay 8€ extra to have a portable tv (very old and heavy) with few movies and series on it, unfortunately there were not enough tvs for all the people on the plane and being at the half of the airplane we could only buy one in 3, which happened to be the last one available. The seats were really uncomfortable, and it was impossible to sleep. It was impossible to lay back the seat without hurting the person sitting behind. On top of this, the seat on front of mine was broken. The food was the lowest quality I have tried on a plane and the portions very small even for me. On the return flight the company moved us to another flight (Frankfurt-Milan) claiming that we couldn't make it on time for our original flight. Of course we discovered it only in Frankfurt, and even though we were at FRA check in 1hr 10 mins before departure, they refused to muve us back on our flight. Therefore we had to wait 6hrs in Frankfurt after spending the night without sleeping due to their unconfortable seats.

Austin to Frankfurt via Venice with Condor. Entire flight cancelled with no notification. Then told that the passengers will be put up in a hotel, but the catch is that if you live in the Austin Area or less 50 miles (or 80 km) away you are turned away from getting a hotel. Now family must take time off from work to provide a ride to catch the rescheduled flight at 1355hrs the next day, which is during the middle of the work day. Not to mention there has not been a new issued itinerary, to coordinate getting picked up. Called and asked at the counter for a new itinerary and was told they did not know if there was one to issue - terrible customer service.

✅ Verified Review | Baltimore to Frankfurt. Our first experience with Condor Airlines was not good. We boarded the plane in BWI and looked for our seats. There was no row 14 on this plane so we asked the flight attendant for assistance. She was already in a bad mood and told us that there was a change in planes and that we would need to just find a seat. My son and I were now seated apart for this flight. To make matters worse, another couple had the same experience and they moved them to business class. We asked to move there also and was told sorry, that despite open seats, there was not enough food to move us also. My real frustration is that I have contacted Condor 3 times via their online system and they will not respond to me. This is the height of snobbery from them. To intentionally ignore a customer's request is proof that they just do not care. Avoid this airline.

✅ Verified Review | Flew Condor Airlines from Austin, Texas to Frankfurt, Germany. Flight was delayed by 8 hours first time. Second time the plane had issues so I was stranded in an airport for 5 hours while customer service reps walked around and did nothing. Still have not heard on if they are going to reimburse for the time lost. The prices are inexpensive but there is a reason for this.

Manchester to Almeria. I have no complaint about the flight. My complaint is that I thought I was booking with Thomas Cook on their site, however when I picked my flights, Condor which is the German arm of Thomas Cook came up, and I assumed it has TC logo on so it would be ok. Condor took six debits out of my account instead of 2. I made a complaint to Thomas Cook and they had it for 10 days and never bothered informing me of how it would be resolved. I phoned them up after 10 days and after being on the phone for an hour they informed me they don't know what the charges were for and to take it up with my bank to find out even though they all have the German logo on all the debits and all on the same day they came out, they dont know what the charges were for. I would never fly with Condor or Thomas Cook as I had 3 different flight numbers to get my boarding pass, they are a nightmare to deal with. they charge £12 for a seat which can add on £24 for each passenger.

✅ Verified Review | Portland to Berlin via Frankfurt. Overall I can recommend Condor Airlines, having flown in 30K (window seat) on a long-haul flight from PDX to BER via FRA. While the features on board were modest and the seat pitch (29") was quite tight for this 6'2" passenger, given that the ticket price was so low. The dinner was nothing special, but the breakfast did at least include some pineapple and fruit. As other commentators have noted, economy only includes two films and two TV episodes, but there is a solid selection of music to listen to. My flight into FRA was delayed and I missed the LH connection to TXL, but this was easily resolved at the LH desk. I suspect that many critics of Condor have never flown a LCC before – given the low, low cost of the ticket I thought it was more than fair and I would fly them again. Not to be compared to a mainstream carrier but that's not what they're going for. My only criticism is that flight attendants sometimes did not give out two drinks (water and soda) if asked.

✅ Verified Review | Frankfurt to Punta Cana via Puerta Plata. Condor Airlines is unprofessional and discourteous to its clients. A month before departure, we received an email telling us that our route had been altered with no offer of an alternative. We called the service center and they provided no compensation. Upon arrival in Frankfurt, we were informed that the flight had been delayed 3 hours with no explanation/ or anything to appease the customers. I called the hotline and the gentleman told me to submit a formal complaint that would take 4 weeks to process. There is no counter inside the terminal, no airline representative, a flight of people looking lost and confused. Bad business, horrible customer service.

Horrible flight with Condor Airlines from Portland, OR to Frankfurt. The seats are extremely uncomfortable and my carry on ended up being taken out of my area by one of the stewardesses and placed in another compartment nowhere near where I was seated. Considering that I keep my medicine and have severe edema when flying, this was a problem because I couldn't not find my belongings when I needed my medicine. Portland to Frankfurt is a very long flight and yet you have to pay for the movies now? How cheap can you get? The food was awful and I ended up not eating. Before this flight, my computer had a virus and my information ended up being erased. I contacted the company immediately but they were not helpful. They wouldn't provide me any information. Luckily, my info was the system so when I showed up to the airport they already had all of my details. I was not impressed at all.

✅ Verified Review | I have flown Condor several times in business class cabin from Europe to the USA and vice versa. The cabin crew are decent and food meets the highest standards. My experience with the ground staff has always been terrible. The staff in Frankfurt are disorganized. Their instructions are unclear and witnessed their very poor interactions with customers including myself. Needless to say that it was almost impossible to find your way to the gate as there were no instructions for connecting passengers Yesterday I was flying from Portland to Frankfurt (connecting from Las Vegas). A long line of passengers were waiting in a long line 2 hours before the flight. The ground personnel showed up 50 minutes before the departure time while boarding was supposed to start at that time. The process of delivering boarding passes was very slow. An announcement that the flight was delayed was made 10 minutes before the departure time. All this was done in a very unprofessional and unfriendly way.

✅ Verified Review | Los Angeles to Manchester. I entered my reservation information via a Condor webite and I was sent an email ticket that listed myself as two passengers. When I contacted the airline, they made me pay $230 to change the ticket to myself and my Mother, Condor sent me the wrong ticket information 5 more times. Run away from this airline. The customer pays when Condor makes mistakes. I complained to the ticket agent at Thomas Cook when I was checking in and he said they made his own daughter pay $130 when she changed her e-ticket from her maiden name to her married name. This is not the way customers should be treated. Deplorable, and you pay when they fail.