Condor Airlines

✅ Verified Review | Toronto to Prague via Frankfurt. Gates for connecting flights at Frankfurt are posted at the last possible minute. In our case D2 was posted until just before the flight then changed to D23 at the last minute not allowing enough time to reach the gate. We missed our flight and had to bus it to Prague causing an 11 hour delay. Tip: don't trust the flight boards, use a mobile app to track your gate. Get to the gate as soon as possible to get in line for the final passport check, don't stop to shop! If they offer deals at the gate for premium economy take it. Economy is very uncomfortable on long flights.

✅ Verified Review | Cape Town to Frankfurt. Unfortunately a very poor experience. Checking in luggage over one hour at Frankfurt, with passengers almost rioting. No one behind desk, no manager to be seen. Staff sicknesses blamed - poor single girl checking in next day flights (why) there on phone seeking help in tears. Comfort during flight impossible if over 1.85 metres plane - seats crammed to maximise revenues. Food abysmal. Booked train ticket in association with flight - even that failed on return with collection numbers wrong. Thomas Cook need to urgently look at threat to brand. Will never fly Condor again and advise others to avoid.

✅ Verified Review | First time with Condor through Thomas Cook. Manchester to Fuerteventura (4th October) and return (18th October). Plane was obviously fairly new. Plenty of leg room and good seats. Flights bang on time. Flight crew gave excellent service and pilots were very informative for a change. Food good. It had the best inflight graphics I have ever seen showing the route information. It had satellite views of the land and gave various views of the plane. Full plane shot, wing shot and a pilots view out of the windscreen. Would travel with them again.

✅ Verified Review | We flew with Condor from Frankfurt to Seattle and back. The reason was not the price (which was not distinctively lower than other airlines), it just came up as the best option in terms of time spent on the whole way. So what you are getting for basically the same price as with other airlines is the following: Smaller space on your seat and around, poor food all the time, 2 movies provided for free, but no headphones for free, if you want anything else to eat beside the 2 meals provided you need to pay for that. Dirty toilets that were not cleaned during the whole flight and last but not least-rude staff. They treat the customers like a cattle, without any exception on neither of those 2 flights. If you have any self-respect do not fly with Condor.

✅ Verified Review | Second time we had to fly by Condor Airlines from Costa Rica to Frankfurt via Santa Domingo. There was no other choice because of necessity of US transit visas for flights via USA, that we did not get. While the prices are getting higher there is a very bad customer service. I contacted Condor beforehand via email for Costa Rica $29 for 1 person airport exit tax and had got the answer "We inform you that all the airport taxes and fees are included in the ticket price". In airport it was 1 hour usual flight delay, and Condor representative insisted us to pay Costa Rica exit tax extra. Poor service onboard, plastic meal as well for ordinary ticket. Our neighbour lady passenger sitting next to us, had ordered special menu for extra price, so she had problems to get it.

✅ Verified Review | We were booked on Condor Flight DE2403 from Toronto to Frankfurt, as the middle flight on a three flight booking. When we arrived to check-in for our first flight in Montreal on WestJet, our bags were checked only to Frankfurt. We assumed this was because we had to clear customs before catching our next flight, however when we only received boarding passes to Frankfurt as well, we were concerned. However the Westjet agent said he simply had 'no ability' to check us through to our final destination of Zurich. When we arrived in Toronto, we waited at the Condor gate until 30 minutes after the flight was meant to depart. All of this time the monitors only said 'delayed' and there was no Condor agent present. Finally we gave up and exited the gate area to go out to the main check-in area of the Airport only to find out that the flight had been 'delayed' until the next day. We requested re-booking but were refused. We requested that we be booked back to Montreal but this request was also refused. We were put up in a hotel however the entire process was poorly executed. When we arrived back at the airport by bus the next day, the check-in line at Condor was 1.5 hours long. The flight itself was okay and when we arrived in Frankfurt a Condor agent gave us the gate # for our new connecting flight as we still had no boarding pass). Unfortunately however, we were not able to travel back through to the gate area from customs with no boarding pass! Thus we had to enter the Main Terminal and find Luftansa check-in, only to be told our e-tickets were nullified. We then found a Thomas Cook service desk (in another terminal) and waited for over an hour to then be re-booked on another Lufthansa flight for which we still had to check-in with Lufthansa 'with our luggage' even though we had been assured in Toronto that our luggage would be checked through to Zurich. Retrieving our luggage was a nightmare, but we finally made it back to Lufthansa check-in, now 3 hours later. By this time however, there was a huge line and we would have surely missed our flight were it not for a kind Lufthansa customer service person who took pity on us and checked us in at an empty counter. Total delay - 24 hours. Service was terrible (except for Lufthansa staff, who were excellent).

✅ Verified Review | Frankfurt to Toronto. The cabin crew for our Condor flight was fine but the ground organization was unbelievable. Two hours into our flight from Frankfurt to Toronto, the captain announced we were turning back because of a computer problem. We would be advised further when we landed. When we land 2.5 hours later, the ground crew is unprepared. In a highly disorganized fashion, one person gives us instructions to go somewhere else in the terminal. This takes a while because she gets into conversations with individuals. Most of us get lost going to the new location (this is a big airport, it was far away and the directions were unclear) but eventually we find it only to encounter one person who isn't expecting us. After she makes some calls she tells us to catch a shuttle to a nearby hotel. When we get to the hotel, they tell us we are in the wrong place and to take the shuttle back to the airport. When we get back to the airport, we have no idea what to do but we eventually find a Condor service desk and are escorted to the bus parking lot. We are there informed that we will be bussed to a hotel 180 kilometres which will take 2 hours. From landing to getting to the bus has taken 2 hours! Naturally, we now have to wait for everyone else to find their way to the buses which takes another hour. So the time from landing to the hotel has taken 5 hours! How hard would it have been for Condor to have someone escort us from the arrivals gate to the buses? After all, they knew we were coming and had several hours to prepare! A word of apology would have been nice too. Surely this was not the first time a flight has had to turn around.

I booked my flights direct from Brussels to Burgas and return in January 2016. The departure time was modified several times till June 2016 + change from Burgas to Brussels via Varna, but we were informed for the most recent change for more than 3 hrs delay of depature time from Burgas just before check in on 8/09/2016. So we have to stay from 19:00 till 01:10 on the airport and the flight to Brussels via Varna all night without sleep. It was very uncofortable combining with some health issues.

✅ Verified Review | Frankfurt to Las Vegas. Check-in at FRA was a breeze at dedicated Business Class counter. Onboard, the service was sublime - non-stop attention and friendliness for 12 hours. The lie-flat seats were arranged in a 2-2-2 configuration and, while comfortable, did require some acrobatics to access the aisle if one has a window seat and your neighbor is fully reclined. The real highlight of this trip was the meal service: wonderful taste, elegant presentation, and substantial portions. IFE was great with a large seat-back screen, though the selection of movies is not as vast as on other carriers. This is my second Frankfurt-Las Vegas Business Class trip on Condor's non-stop service, and it ranks "up there" with the majors. My only negative is that the shared Lufthansa lounge at Frankfurt gate C14 was a bit of a disappointment.

Calgary to Frankfurt. Old looking outdated cabin. Lowest customer service ever. Seats cramped together to the extent that is almost impossible for 6.2 ft, 250 lbs person to fit in one of their economy seats. Expect to pay 8 euro for "premium" in-flight entertainment that by the way is not premium at all, some outdated older movies. Free in-flight entertainment consisted of one older (2012) kids movie and one older regular movie. Food is on a brink of being disgusting. I expected way more from a German leisure airline. I will try not to fly with them again.