✅ Trip Verified
| I had a flight from Austin at 21.50. I came to the Austin - Bergstrom airport two hours early to check in my bag and at the counter, by the register boy at Condor Airlines, I was informed that I do not have a flight for July 5th. He swiped my passport twice and showed us the screen, in which was stated that I had a flight for July 9th. I was misinformed at the airport about my booking and was not permitted onto my returning flight which I purchased 3 months ago. I had the invoices and the itinerary, which proved that I had a flight that day, but because of the system glitch, he could not check me into that day's flight due to the fact that according to the system there was no flight for me that day. As a consequence, I got stuck in Austin with no returning flight. He showed me on the screen that I have a flight Monday, but now after contacting the airport, airline and booking agents, it's apparent that I don't have a flight at all. My itinerary for the complete trip showed the correct departure date, including the systems of our booking agent, and the airline system. The only system that did not allow me to check-in and fly was the Condor Airlines registration desk at Austin Bergstrom International Airport. Like I mentioned before, the passport was swiped a couple of times, proving that I was in the airport and not late, nor absent. Due to the companies mistake in Austin, Texas on July 5th, I was not boarded on my flight from Austin to Frankfurt and onto my connecting flight from Frankfurt to Riga which has caused me 700 USD loss. Due to Condor mistake, I was forced to book an additional return flight Austin-Frankfurt-Riga and I requested to be paid back immediately for all the expenses I had to endure during their system failure to provide the check-in desk with my correct flight information. When I contacted the phone number they gave, because no one at the Check-in would help me, I was placed on hold for about an hour, and the next day informed that nothing can be done, as I was supposed to be on that flight. No one has offered any help or advice. I have filed a complaint, and hope to get an answer.