✅ Verified Review
| We were booked on Condor Flight DE2403 from Toronto to Frankfurt, as the middle flight on a three flight booking. When we arrived to check-in for our first flight in Montreal on WestJet, our bags were checked only to Frankfurt. We assumed this was because we had to clear customs before catching our next flight, however when we only received boarding passes to Frankfurt as well, we were concerned. However the Westjet agent said he simply had 'no ability' to check us through to our final destination of Zurich. When we arrived in Toronto, we waited at the Condor gate until 30 minutes after the flight was meant to depart. All of this time the monitors only said 'delayed' and there was no Condor agent present. Finally we gave up and exited the gate area to go out to the main check-in area of the Airport only to find out that the flight had been 'delayed' until the next day. We requested re-booking but were refused. We requested that we be booked back to Montreal but this request was also refused. We were put up in a hotel however the entire process was poorly executed. When we arrived back at the airport by bus the next day, the check-in line at Condor was 1.5 hours long. The flight itself was okay and when we arrived in Frankfurt a Condor agent gave us the gate # for our new connecting flight as we still had no boarding pass). Unfortunately however, we were not able to travel back through to the gate area from customs with no boarding pass! Thus we had to enter the Main Terminal and find Luftansa check-in, only to be told our e-tickets were nullified. We then found a Thomas Cook service desk (in another terminal) and waited for over an hour to then be re-booked on another Lufthansa flight for which we still had to check-in with Lufthansa 'with our luggage' even though we had been assured in Toronto that our luggage would be checked through to Zurich. Retrieving our luggage was a nightmare, but we finally made it back to Lufthansa check-in, now 3 hours later. By this time however, there was a huge line and we would have surely missed our flight were it not for a kind Lufthansa customer service person who took pity on us and checked us in at an empty counter. Total delay - 24 hours. Service was terrible (except for Lufthansa staff, who were excellent).