✅ Verified Review
| Portland to Split via Frankfurt. As far as the airplanes and service experience, Condor is just fine. No frills, but no real issues either. Our problem is in their customer service or issue resolution if things go wrong. Both directions of our flight we had problems - on the way there it was missing our connection and needing to be rebooked, and on the way back our connecting flight from Seattle to Portland (booked through Condor, the flight itself was on Alaska) had been cancelled 2 days before and Condor had not notified us, or rebooked us. When we landed in Seattle and called they told us it wasn't their problem. We ended up, through discussion with the very helpful Alaska agents, booking a rental car and driving to Portland (it would have taken 4 x long to wait for the next available flight). We paid for this out of pocket. I submitted this on the Condor airlines customer service on 8/11, and didn't hear anything. I contacted them in early October, and did receive an apology, but was told they were working on it, there was nothing they could do (they said they don't have phone numbers or ways to contact those who handle issue resolution) but that I would hear back within 1 week. On 10/26 I contacted them again, and was told the only option was to file another complaint. I asked to speak to a manager, to have some resolution, and the very rude representative just told me there was nothing she can do. At this point we are out $400 for the rental car, and have received no compensation or communication from Condo.