"traumatic experience to fly with them"
1 reviews Tsz Ching Yeung (Japan)
✅ Verified Review | Moscow to Osaka via Guangzhou. They provided ridiculous services. Arrived to the airport, we found that the route from Moscow to Guangzhou to Osaka have been changed to Moscow to Wuhan to Guangzhou to Osaka, two stops in China. We didn't wish to stop in Wuhan, but we had no choice. We checked in for the flights, but we found out we don't even sit together on the plane. That is already ridiculous enough for me. We asked the staff in Moscow airport. They explained angrily to us it was because of overbooking, even though we had selected our seats the moment we booked the tickets. On the flights, couples, families and friends couldn't even sit together, everyone was trying to change their seats. It was chaotic. We arrived at Wuhan airport, my HK passport, I cannot travel in two cities in China in a roll, they didn't let me pass in Wuhan, I was stuck in Wuhan for nearly 8 hours and I had to buy my own tickets to come back to Osaka through HK. China Southern did nothing. Only the immigration officers helping me with the tickets. Finally I could leave the immigration office. China Southern Airlines was supposed to take care of me. But they threw me into a small room, that Chinese male staff said "Rest here, that is the best we could do!" and then left, I was furious. Then I found them again, I wanted to cancel the flight from Guangzhou to Osaka asap because I didn't get on the plane. That male staff again said a string of number to me quickly, asked me to call by myself. At that point, I have no internet connections and no land line to make calls. No cash no food I was hungry, powerless and helpless. Finally I found them again, this time China Southern Airlines staff gave me some chopsticks and a can of cola so that I can eat some instant noodles and drink. Because of this my boyfriend and I came back to Osaka separately, but when he arrived earlier, China Southern Airlines has lost his luggage. It was indeed a traumatic experience to fly with them, please reconsider if you are buying their services.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Moscow to Osaka via Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cheaper than my other options"
G Masters (United States)
✅ Verified Review | Guangzhou to San Francisco via Wuhan. I like China Southern Airlines. Here are my reasons. The crew is professional and I believe they strive to do an excellent job. We get two full meals and food in between. It is not first class food but it is not bad food. Once I am in Guangzhou I have a long layover before I continue to Chiangmai. The airline provides a 4 star hotel due to the long layover (average 12 hours). Once I am at the transit desk in the airport the airline takes care of everything. The airline transport you to and from the hotel. Included is a free buffet breakfast in the hotel. The cost of my ticket tends to be several hundred dollars cheaper than my other options. Long layovers are not for everyone. It provides a nice break but some people don't have the time or they just want to get to their destination as soon as possible. I suggest you at least check this airline out. This is a pretty good airline.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to San Francisco via Wuhan |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"comfortable and good cabin service"
Zhiteng Yuan (New Zealand)
✅ Verified Review | Guangzhou to Auckland was 11 hours. The seats were spacious, I could lay down flat in business class and had relatively good sleep. Food was fine, and there were a huge selection of movies, music, etc, but didn't update much since last time I was on board. Overall, the trip was comfortable and good cabin service. I wish they could optimize the ground service, especially making the queuing for Business Class more efficient.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Beijing to Auckland via Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat space was narrow for me"
1 reviews Song TianXiang (Netherlands)
✅ Verified Review | Amsterdam to Perth via Guangzhou. Both the flights were A330, the planes looked old and the seat space was narrow for me and the plane facilities needed improved, it's really hard for a passenger travel by the plane over 20 hours. The flight attendants helped me a lot, especially from Amsterdam to Guangzhou they taught me some relaxation exercise, gave me extra food, fruits and candies, and talked with me. They also provided free accommodation for the transfer time of more than 8 hours.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Amsterdam to Perth via Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Service is basic"
M Decharme (France)
✅ Verified Review | Paris to Phnom Penh via Guangzhou. If you are tall (1.9m and above) forget to sit confortably you will touch the rear of the front seat which for a flight of 12 hours is unacceptable. Service is basic. They come with an initial drink after takeoff and distribute meal right away. Within 30' they come and remove the food. After that one cabin crew member is only available at the kitchen at the back of the plane. If you want water or a sandwich you need to go and get it. Beware the water you have in your glass may be warm and not cold. The hostesses are friendly but do shy. The entertainment system is basic with few movies in english or french. Most movies are in mandarin.
| Aircraft | B330-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Paris to Phnom Penh via Guangzhou |
| Date Flown | March 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service prompt and outstanding"
12 reviews H Macheel (China)
✅ Verified Review | Wenzhou to Guangzhou on 27th April in seat 2K. Boarding delayed about one hour. Despite a full cabin, the service by female Chief Purser was prompt and outstanding. The meal was quite delicious, however there's no alcohol choice, just warm beer. My only complaint is uncomfortable seat.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Wenzhou to Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew services are better"
1 reviews Shuolei Jin (United Kingdom)
✅ Verified Review | Wenzhou to London via Guangzhou. When I arrived at airport I was got shocked with the line of security check, my flight will take off at 9:30, I only left 45mins to pass this process and there are nearly 500 people in 8 lines. Then I asked for help they lead me to a late passenger line, but it's still less helpful. After this trouble, everything is fine. The aircraft is boeing 787 which is more easily to arrange my baggage, my seat is on 33K, is a window and front one. The economy class toilet behind me is clean, the screen tv in front of me very clear. The cabin crew services are better than before, they could introduce fully in english of the meal and drinks.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Wenzhou to London via Guangzhou |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Very friendly cabin staff "
W Zarbo (Australia)
✅ Verified Review | Hangzhou to Sydney via Shenzhen. Very friendly cabin staff and ground staff. The ground staff manager at Shenzhen airport was very helpful in organizing and accommodating my request to change seat upon check-in. The aircraft was also very clean and cabin staff well organised from entering the plane to disembarking. The neck support is also very helpful especially on overnight flight. Only downside is that there is no personal entertainment in our flight, just a the standard overhead monitors that is not very convenient - maybe because it is an overnight flight.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Hangzhou to Sydney via Shenzhen |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew well groomed and hospitable"
12 reviews K Mallech (China)
✅ Verified Review | Guangzhou to Wenzhou. Their mobile app did not recognize FF status, giving a limited seat choice compared to their website. Security control channels at Guangzhou airport reserved in theory for mobile boarding pass holders, however in practice open for all. Boarding started at 7am, the same time that breakfast service starts in their lounge. I prefer to have a simple but decent breakfast there than the pathetic breakfast served nowadays onboard flights originating from Guangzhou. Boarding efficient, flight smooth and arrival ahead of schedule. The crew was well groomed and hospitable, however they didn't approach to greet their Gold FF. Adjustable headrests would be perfect.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Wenzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"on board service are excellent"
M Shafikar (Bangladesh)
✅ Verified Review | Dhaka to Sydney via Guangzhou. Booking Process was best. Trip was on time on board service are excellent. Overall service are good, the entertainment facilities are good. The food service are on time and delicious, seats are comfortable.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Dhaka to Sydney via Guangzhou |
| Date Flown | April 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
