"friendly and courteous"
A Garven (Saudi Arabia)
✅ Verified Review | Dubai to Shenzhen via Wuhan. The flight attendants were all very friendly and courteous. The level of personal attention was excellent. The ground staff were very helpful in assisting us through the transfer process in Wuhan and providing guidance through the immigration process. I had not ever been to China before and China Southern Airlines made my trip that much more enjoyable. Thanks for the good experience.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Dubai to Shenzhen via Wuhan |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"their crew is outstanding"
25 reviews Walter Gujer (Thailand)
✅ Verified Review | Bangkok to New York via Guangzhou. Very pleasant flight from Bangkok to Guangzhou, crew very friendly and accomodating. Also excellent 15 hour flight from Guangzhou to New York. Again, crew was very friendly and crew looked after me well. Good food and service, comfortable flight, both flights on time. I am pleased I chose China Southern, their crew is outstanding!
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Bangkok to New York via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"international travel pleasant"
1 reviews Chundi Li (Australia)
✅ Verified Review | Beijing to Brisbane via Guangzhou. The international part of travel was always pleasant. The domestic travel usually experience delays due to air traffic control. The international flights have the newer version of the A330 with up-to-date entertainment units while the domestic flights have older version screens. The international inflight service was very impressive.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Brisbane via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cannot recommend this airline"
J Thesen (Austria)
✅ Verified Review | Frankfurt to Wuhan via Changsha / Guangzhou. Overall dissatisfactory experience on for the most part older aircraft with no touch screen and little legroom on the A330. Food on the long haul segment of the flight was relatively good, whilst English service was bad. Safety video is extremely old school. No English magazine on the long haul, then on the domestic flight they had one - bizarre! Changsha as a stopover was a disaster. Though checked luggage is forwarded, you have to leave the aircraft, go through immigration and landside security check, led by an employee who "tries" to lead the group. All this in a hurry to catch the same plane again. Back in the plane, one passenger seems to be missing. Stewardesses walk along the corridor 10 times (!) trying to count passengers with their manual counter (seems to be a China Southern thing - extremely annoying and unprofessional). NO info from crew or cockpit whatsoever (in English or Chinese) for 2 hours! After 2 hours water is served. Followed by take off shortly after. Also unnecessary long (roundabout) ways in Guangzhou Airport: while the plane lands at a domestic gate, a bus is provided for all travelers from Frankfurt, which brings you again to the international terminal, which is especially inconvenient when you have to catch a domestic onward flight. China Southern also disappoints by saving on drinks on domestic flights, meaning a bottle of water only! Sadly, I cannot recommend this airline and was expecting more from the many positive reviews lately.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Frankfurt to Wuhan |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"will choose China Southern again"
2 reviews Daiwei Hsieh (Canada)
✅ Verified Review | Toronto to Guangzhou was a great flight with China Southern Airlines. The cabin enviroment was clean and seat was comfortable. I seated in 51D which is near to the galley so I got a free wash bag, it was convenient for a long flight. I will choose China Southern Airline again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I really enjoyed it"
Erik Liu (Switzerland)
✅ Verified Review | Guangzhou to Amsterdam. The flight was really nice and I really enjoyed it. The crew was very polite and helped. They calmed two little kids perfectly who was crying before take off and landing. The flight was very comfortable. A very nice feeling and enjoyable.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Good flight experience"
1 reviews Wenguang Li (Australia)
✅ Verified Review | Shenzhen to Sydney. Good overall service level for the price paid. Ground staff were pretty nice and overall experience with the airline was good. For the price, I am satisfied with the service. Leg space was ok, food average. Cabin attendants are very accommodating. Good flight experience.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Sydney |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"aircraft is comfortable"
1 reviews Fan Haiye (China)
✅ Verified Review | Hefei to New York transfer in Guangzhou. This is the first time to take China Southern and the ticket is so cheap. New York to Guanzghou there was passenger in need of medical assistance, and the flight attendants broadcast, searching for the physician help and solved the issues. Both Chinese and western style meal except for the plate without fruit in dinner time. I was confused there was no fruit in plate. The aircraft is comfortable. I will support this airline again next time.
| Aircraft | Boeing 737 / 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Heifei to New York via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were very friendly"
Srinivasa Ramachandran (Australia)
✅ Verified Review | Guangzhou to Melbourne. Flight was very comfortable, crew were very friendly, helpful, understanding and offered service when we requested. Although there was a 20 minutes delay in take off due to air traffic control in Guangzhou the arrival was on time in Melbourne. They took care of our vegetarian choice very well. I would recommend this airline for anyone who wish to travel on a budget without compromising on quality service.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"was a good cost performance"
1 reviews Ma Ya Jie (Thailand)
✅ Verified Review | Bangkok to Paris via Guangzhou. Though the first route was by A320, my seat was comfortable as I was on the first row of economy class, the food was delicious too. The flight was arrived on time, I didn't take a lot of time for transfer. A330 was used for the second route, but it seemed a little bit old, fortunately the careful air attendant found out my specialty, she arranged a seat close to the window to me, meanwhile gave me a inflight travel kit. The food was too salty to me, but the multiple drinks satisfied me a lot. In a word, it was a good cost performance to choose China Southern Airlines, I will be very happy to take it again in future.
| Aircraft | A320 / A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Bangkok to Paris via Guangzhou |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
