China Southern Airlines

✅ Trip Verified | Changsha to Frankfurt. The cabin attendant were very helpful and kind, took us to our seats so that we weren't blocking the aisle. Seats were soft enough but a little more support for the neck would be better. While the crew were serving dinner, they introduce the dinner in short before we made our choices. Entertainments were fun with updated and rich content. Thumbs up for the crew and food!

✅ Verified Review | Beijing to Melbourne via Shenzhen. I had a really tight transfer time less than 2 hours. But the luggage was fast and the transfer was smooth. They provided efficient check-in and boarding. The economy class cabin was clean and seat space was pretty generous. The cabin service was good, the crew friendly. Food and drinks made the trip enjoyable. Cabin and toilets were clean. Overall, China Southern Airlines is highly recommended and would fly with them again.

✅ Verified Review | Delhi to Auckland via Guangzhou. I was a bit skeptical of China Southern when I booked. But was very impressed with their cabin staff, pitch of seat and the fantastic service. On the Guangzhou to Delhi segment I was downgraded from Business to Economy but the way they handled it left me impressed, personally escorted to the VIP lounge, a supervisor came and apologised in the plane, gave me without me asking a slip to claim my differential. Very impressed.

✅ Verified Review | Changsha to Sanya with my granddaughter. The flight was delayed after boarding, and I waited over 1 hour in the cabin. But the stewardess was very nice and friendly, she took good care of my granddaughter. However, if this flight can provided baby food for my little granddaughter will be better. All in all it was a nice experience with China Southern.

✅ Verified Review | Yinchuan to Guangzhou When I boarded the plane, the crew gave a warm welcome and were very friendly. My seat was 38K which was beside the emergency exit, and the seat was comfortable. The meal was good and I like it. I would recommend China Southern Airlines.

✅ Verified Review | Guangzhou to Los Angeles on Nov 5. They provided efficient check in and boarding. I was seated in 51A, which near the emergency exit. The cabin was clean and seat space was pretty generous. They explained how to use the emergency exit clearly. They offered two meals for this flight and the food was quite good. The entertainment system was user-friendly and the movies were various. I felt comfortable during the flight for their service and competence. I enjoy the warm service of China Southern Airline which makes me feel like home.

✅ Verified Review | I travelled Guangzhou to Auckland after several days meeting in Guangzhou on 11 Nov very morning. The premium economy seat is more comfortable than economy. Thanks to the ground staff, they gave me first row, that made my 11 hrs trip easier. The crew were very friendly, the flight was very smooth.

✅ Verified Review | Guangzhou to Moscow via Wuhan, business class. Actually I preferred to choose direct flight than connecting one to avoid any inconvenience but the transfer process was very smooth this time. The attendants were nice and professional, there were multiple choices of food and drinks，the Chinese food was particularly good. The whole trip was very good in general.

✅ Verified Review | Shenzhen to Jakarta on November 2017 in A320. Checkin fast and professional, during the checkin he provide me an upgrade to Premium Economy. The departure arrived in Jakarta on time. The flight attendant provide a hot Chinese Meal with good taste and soft drinks and Wine. Service was excellent, all Flight Attendants very friendly. I had some of small talk with Crew in very good english. Surprise for me.

✅ Verified Review | Beijing to Amsterdam return. It was a mixed experience, flying with China Southern. There were good and bad things and I’ll start with the bad: On the outgoing leg of my flight, I left my rather expensive noise cancelling headphones under my seat as I exited the plane. I was seated all the way in the back of the plane (in economy) and I was one of the last passengers to leave the aircraft. An hour after disembarking I realized my mistake and immediately contacted the staff in Amsterdam airport. They told me to file a report with the lost and found office, which I immediately did. A week later, nothing had turned up. I called the lost and found office to double check, but there was nothing. I called China Southern but nobody picked up so I emailed them instead, with no result. So how is it possible that a pair of $400 headphones can disappear like that? Since I have no proof, I cannot say that a certain group of people stole my headphones, but I do find it very very suspicious that an expensive item like that can simply vanish from the plane. The worst part is how China Southern handled the episode. I emailed them, describing my experience, only to receive a standard copy and paste response, saying that nobody would ever steal from a plane. All my following replies to the email were just ignored. No response at all. The return leg of the flight was better, but that was mostly because the staff in Amsterdam bumped me to premium economy, which is a lot nicer than economy. I can’t say if it’s worth the money, since I didn’t pay for the upgrade, but I will say that it was a very nice experience. The seats were bigger with more leg room, way more comfortable than economy and even the toilets were more spacious. The crew were mostly friendly and nice, but their limited English wasn’t so fortunate. I had a headache and asked slowly and clearly for an aspirin, which was understood as ice cream by two different flight attendants. I then told them I had pain in my head and pointed at my forehead, after which they brought me a small free toiletry bag. When I finally found someone who was able to understand me, I was told that they didn’t have any aspirins, because it was a serious drug. Somehow this isn’t a problem with other airlines, though. China Southern had free wifi available on the return leg of the flight, which is a great bonus, but in reality it was extremely slow and on top of that it was the Chinese version of the internet with no access to google, gmail, youtube, facebook, instagram or any of the sites that westerners use. So all in all, a mixed bag. The flight experience was pretty standard in economy and pretty great in premium economy. But my expensive headphones that simply vanished on the plane, and the complete lack of any kind of assistance from China Southern, left me bitter and I will look elsewhere next time I book a flight.