"I missed my original connection"
Yu-chieh (Jay) Lin (United States)
✅ Trip Verified | China Southern staff was able to reschedule me to this flight and re-route my checked-in luggage after I missed my original connection flight due to weather - they apologized for the rescheduling, helped me settled at my seat. I am a Delta SkyTeam frequent flyer and crew members greeted me warmly. Overall crew members were kind, professional and thoughtful.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Guangzhou to Kuala Lumpur |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The crew did a particularly good job"
2 reviews J Marsel (United Kingdom)
✅ Trip Verified | China Southern has two flights a day from London to Guangzhou and both use Boeing 787 that are new. I have flown this route a lot but this review is specifically to compliment the airline about the excellent service on 15 November on CZ304 (the night flight from London). China Southern in general does a great job with in-flight service and the quality of seating in business/first; where it falls short and needs a lot of work is in the ground service/transfer service in Guangzhou (which it advertises as excellent but in practice is highly deficient). The crew on CZ304 did a particularly good job and worked very hard during the flight, even by what I regard as very high standards of China Southern. I heard other passengers leave the flight complimenting the crew. Unfortunately China Southern ruins the experience of passengers with the poor way its staff handle transfers at Guangzhou airport — it’s always someone else’s problem and when there are problems, the staff seem always to be missing on the ground. But this review is of the flight itself and I don’t think of the more than 100 flights I have done in the past year or 100 or so China Southern flights in the past few years that there has been a better in-air experience.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lighter seems to have been removed"
Ana-Maria Velcu (United Kingdom)
✅ Trip Verified | Bangkok to London via Guanghzou. Really annoyed as my suitcase was open and damaged. Following landing I noticed that my suitcase does not appear closed and the locker I had was missing. In opening it I found a note from China Southern advising that they have opened my luggage due to "hazardous inflammable items". The only thing that I had in my bag was a lighter bought from Thailand. The lighter seems to have been removed. The zipper of my bag-suitcase was damaged and the bag was scratched on the side as well.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Bangkok to London via Guanghzou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a lot of space in business class"
1 reviews Zhang Zheng (United States)
✅ Trip Verified | Guangzhou to Los Angeles. The Boeing 777 has a lot of space in business class which helped me sleep easily. However, the entertainment onboard is not good. The onboard wifi is not available on this airline and the TV resolution is low. The flight took 12 hours with 2 meals onboard, you could make a reservation for the food. To be honest, the food could be slightly better. The cabin crew had the ability to make cocktails with efficiency. During the whole flight the crew served me with politely with a smile.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"had an excellent trip"
Margaret Pan (Australia)
✅ Trip Verified | Guangzhou to Sydney. I really liked the wifi on board, and provided a very good service in the cabin, I had a light meal in the middle of the trip. I really had an excellent trip with China Southern Airlines.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food and beverage is abundant"
G Xu (United Arab Emirates)
✅ Trip Verified | Dubai to Urumqi via Wuhan and Guangzhou. In the return journey, they check the luggage directly to Dubai via Guangzhou, no need to take out the luggage in Guangzhou. The crew is polite and try to meet your demand in a comfortable way. The food and beverage is abundant and they provide some traditional Chinese exercising tv programme for relaxing.
| Aircraft | A330 / Boeing 737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dubai to Urumqi via Wuhan/Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flying experience was good"
Jiancheng Liu (China)
✅ Trip Verified | Melbourne to Guangzhou. The flying experience was good, there was sufficient seat space. A compliment goes to the dining service on board. They served a meal shortly after the take-off. Overall, I received attentive services throughout the whole flight, and there was free WiFi on board.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thank you to all the crew"
1 reviews Ying Zhu (New Zealand)
✅ Trip Verified | Nanjing to Auckland via Guangzhou. I would like to write a review in regards to the flight (CZ305) my mother caught on 18th November from Guangzhou to Auckland. I would like to say thank you to all the crew. This was my mother's (75 years old) first time to fly alone. Their services were excellent, toilets were clean, food nice, seat was comfortable and she felt safe travelling with southern China airline.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Nanjing to Auckland via Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the crew were very efficient"
Liqin Deng (United Kingdom)
✅ Trip Verified | I was travelling with my children from Paris to Guangzhou. The cabin crew was really helpful and kind. My daughter had quite a strong nose bleed three time and I worried so much about her. The cabin manager and the crew were very efficient and tried everything to stop the bleeding and made her feel comfortable. They also arranged my two boys to other seats so that she could get some rest. I was so relieved that it didn’t become very serious. I appreciate the stewardesses hard work.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Paris to Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"In general, it was a nice trip"
1 reviews Zhang BiHua (China)
✅ Trip Verified | Zhanjiang to Vancouver via Guangzhou, business class. The price of ticket was very fair, the transfer process was smooth and efficient. It was a pity we had to take shuttle bus for boarding in ZhanJiang. We took Boeing 787 from Guangzhou to Vancouver, it was clean and fresh, I could enjoy the rich programs of entertainment system. The attendants were very friendly and patient, though I didn’t get the steak during the first meal service, but they offered me Chinese hot pot rice instead，then taught me how to order food through internet in advance. They also provided fresh fruit and snacks in the mini bar. In general, it was a nice trip, thanks for the airline and their staff.
| Aircraft | E190 / Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | ZhanJiang to Vancouver via Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
