"comfortable and delightful"
1 reviews Golovko Mariia (Russian Federation)
✅ Trip Verified | Guangzhou to Moscow via Wuhan, it was nice flight experience with China Southern Airline. The flight attendants were very nice and friendly, they came to us immediately once we took the seat in the airplane to ensure my wheelchair service and the special food requirement of my husband. There were also corresponding ground team in Wuhan prepared wheelchair for me and kindly lead us for related procedures, we didn't have to carry our luggage with us during the transfer process. All the alcohol, including beers and wine were free of charge, the food were delicious, the whole flight process was comfortable and delightful. I really appreciated the help of all the staff, it was a nice trip.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Moscow via Wuhan |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"lose my backpack for more than three days"
Dorien Van Rossem (Belgium)
✅ Trip Verified | Sydney to Los Angeles via Guangzhou. I'm very disappointed. As good was the flight, so bad is the customer service. They managed to lose my backpack for more than three days, messed up my holiday and didn't offer anything for it. Also not when I contacted them by phone, email or Facebook.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Los Angeles via Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"like to extend my gratefulness"
J Zhu (China)
✅ Trip Verified | Guangzhou to Christchurch. Excellent service in the business class. Particular care was offered to my wife because she was suffering from food allergy. A crew member on the flight tried many ways to arrange for her a collection of available food items to make a meal to enable my wife a safe and comfortable journey. I would like to extend my gratefulness to the kindest gesture from the crew.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Christchurch |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"meal of this flight was the worst"
40 reviews Jiaxin Kuang (China)
✅ Trip Verified | Hangzhou to Guangzhou by CZ3502. I have taken this flight many times, but the meal of this flight was the worst one. The taste of the rice with pork was not good, and the airline didn't provide kinds of drinks like other flights, they only provided a bottle of mineral water. Although the meal was not good, the crews were kindly and they smiled to every passengers.
| Aircraft | A320 NEO |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Hangzhou to Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a very nice flying experience"
1 reviews Wu Zhuo You (Australia)
✅ Trip Verified | Tokyo to Sydney via Guangzhou was my first time to experience business class of China Southern Airline. The VIP room in Tokyo was very clean. The food offered during the flight from Tokyo to Guangzhou was delicious. As The time after landing Guangzhou was very tight, the grounding team helped us. The stewards during the second route was very patient and changed the seats for me and my husband for better experience, I had good rest in the flight. I had a very nice flying experience.
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Tokyo to Sydney via Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it is really great value"
Ying Zeng (China)
✅ Trip Verified | GuangZhou to Toronto using Boeing 777 which is new. This is to compliment the excellent service on 10 November on CZ311. The staff are very nice and friendly. As I am short and my luggage is a little bit heavy, the staff help me to put it in the Overhead carrier and make sure it is stable. There are a lot of movies and tv programs. There are 2 meals on the flight and the food was delicious. The ticket price is cheep but the service is excellent, so it is really great value!
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | GuangZhou to Toronto |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"wouldn't fly this airline again"
L Dalton (United Kingdom)
✅ Trip Verified | London to Bangkok via Guangzhou. Departure and arrival were prompt. Staff were friendly. Bought tickets through an agent but was advised that I couldn't manage my booking online. Customer services were able to book my seats though. They said I could still check in online before the flight which I wasn't able to. The plane was dated, seats very worn and uncomfortable. I had to wrap my pillow in the blanket and sit on that which was also uncomfortable but a better alternative. Controls are on the armrest so the light kept on coming on unintentionally. Our bags were put on a later flight which we found out about when waiting at baggage reclaim in Bangkok. They told my wife this was the case but left me waiting for mine saying it would arrive. It didn't therefore they guessed it was on a later flight arriving 5 hours later. They said they'd get it to our hotel by 7pm (we arrived at midday). No explanation given. Very poor communication and service. Inflight entertainment was a bit dated. I used my tablet instead. Food was nice. We chose this airline due to very competitive prices. I wouldn't fly with this airline again.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Bangkok via Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I could occupy three seats"
40 reviews Jiaxin Kuang (China)
✅ Trip Verified | Guangzhou to Vientiane. There were only about 50 passengers on this flight and I could occupy three seats in a row. Boeing 737-800 with no PTV system on the plane, so I could only use my iPad to watch a film during the flight. The crew were very friendly and helpful. The meal on the flight was not so good.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangdong to Vientiane |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"looked after carefully"
G Yu (New Zealand)
✅ Trip Verified | Guangzhou to Auckland. I traveled with my parents and my uncle. My father is disabled and nearly 80. My mother is nearly 80 too and my uncle is 82. All of them were looked after carefully through out the trip. I was a bit worried before the trip and ended up with really satisfying! Thanks China southern airlines.
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Auckland |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not worth it on a long flight"
S Rowell (New Zealand)
✅ Trip Verified | Christchurch to London via Guangzhou. Flights were on time and went without any hitches but there is a major problem with this airline, being the smallest seat pitch I have encountered even on a domestic flight let alone a long haul 12 hour flight. Even some of our taller oriental friends were struggling with it. I was fortunate to be able to move to a seat with a vacant seat adjacent and thanks to a kind person at the check-in desk at Heathrow I had a bulkhead seat on my return flight. Unless you are of below average stature I wouldn't recommend this airline, profit comes ahead of customer comfort. The flight attendants were also a bit slap-dash with the service. Coffee was pre-mixed with sugar and milk whether you like it or not, presumably to save the flight attendants a bit of time and effort. Wi-Fi is available at Guangzhou airport if you know that you have to scan your passport at a machine to get a ticket with a password, but for non techno-savvy people, it would be hard to figure out. A little cheaper than the quality airlines, but not worth it on a long flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Christchurch to London via Guangzhou |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
