"Attendants were relatively attentive"
D Huang (Ecuador)
✅ Trip Verified | Beijing to Amsterdam. It was nice flight experience. The crews were kind and polite. Catering onboard is acceptable. Attendants were relatively attentive with plenty of drinks on offer particularly warm water. No English announcement from the Captain. English skills of cabin crew need to be improved. As a member of SkyTeam alliance it is not convenient to accumulate my trip mileage to my China Southern Fly Pearl Card and the website is sometime in errors..
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | BeiJing to Amsterdam |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"wonderful flight in business class"
E Koenig (United States)
✅ Trip Verified | Vientiane to Guangzhou. I had a wonderful flight in business class. The service onboard was outstanding, the seats were comfortable and there was plenty of room in business class. They don’t allow phones (even in flight mode) throughout the flight which came as a surprise. Everyone went out of their way to make me feel welcome onboard and at Guangzhou airport.
| Aircraft | Boeing 737-700 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Vientiane to Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The staff was helpful"
H Chan (Singapore)
✅ Trip Verified | Beijing to Singapore via Guangzhou. Counter staff who was attending me was pleasant and well knowledge. I had reached the check in counter late due to traffic jam. The staff was helpful and very accommodating to my seat request even I had reached the counter late. The ground staff also extend her help to direct me to the gate. Only feedback that I can extend to China Southern is to change the aircraft type to a bigger aircraft to destination more than 6 hours.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Singapore via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat is quite comfortable"
S Wang (Australia)
✅ Trip Verified | Guangzhou to Melbourne. Business Class has a 2-2-2 layout with fully reclined seats. Though it is not the most advanced and individual seating, the seat is quite comfortable and large. Here are some of observations for the flights: The crew was friendly and prepared to help with drinks etc., maybe sometimes too frequent, as I need to finish the drinks first. The pursers were kind and offered to chat with passengers during the flight. The food selection is quite wide, with some Chinese specialities. Most of them taste quite good, like the signature Beef Noodle Soup. However, the snack between the meals is less interesting, also I was quite surprised to hear there there are only 4 fish ball soup on offer considering there are over 30 biz class seats. The entertainment system is good, with good selection of movies. The wifi is excellent, free and fast! The amenity kit is very bad, CZ has not changed it for years and it is a real shame considering most other Chinese airlines now offer much more upscale products and bags, and even pyjama (Hainan Airlines). The screen of the entertainment system is quite small. The drinks selection needs to be more upmarket, for instance, freshly squeezed juices, more premium soft drinks The reading materials are quite basic, without some popular magazines . Come on, you offer free wifi but you cannot use mobile phones?!
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Melbourne |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The food was acceptable"
Z Wang (Germany)
✅ Trip Verified | Beijing to Amsterdam. Very nice experience. Free WiFi onboard the flight, perfect for business travelers. The food was acceptable with some extra drinks if asked. The crew were nice and helpful. Seats are not so comfortable while long sitting, and the entertainment on board are a bit out of date.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Beijing to Amsterdam |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
B Wang (Australia)
✅ Trip Verified | Sydney to Shanghai via Guangzhou. This was the first time we were travelling with China Southern Airline. It was so impressive! The staff provided excellent service and with a smile. The food was hot and delicious. Air hostess always check to ensure we have enough drinks. The seats are spacious and comfortable, facilities were well maintained and with high standard of cleanliness. We highly recommend to our friends to travel with this airline.
| Aircraft | A330 / B787 / A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Shanghai via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"website is always in errors"
C Kim (Australia)
✅ Trip Verified | Seoul Incheon to Melbourne via Guangzhou. Reasonable price for a round trip, only one flight was delayed out of 4 trips - couple trips were even earlier arriving, pretty smooth flying. However, as a vegetarian, booked a special meals 6 months before flight, only 2 meals have been booked, so there were difficulties to get what I ordered even though have contact directly to the company. So please make sure you confirm it right before you fly! I cannot guarantee that you would get what you ask for. Thankfully a cabin crew helped me to get served with what they’ve got left and sincere apologies. But I cannot trust the ground staff of the company anymore. And the website is always in errors somehow, it is very difficult to use it. I’m not sure that I want to fly with them again in future.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Incheon to Melbourne via Guangzhou |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I am very satisfied"
Wen Zhixuan (China)
✅ Trip Verified | Chongqing to Shenzhen. I booked premium, the seat was comfortable and food was delicious. The service of flight attendants impressed me. The plane arrived in Shenzhen earlier than the scheduled time. I am very satisfied, so I will choose China Southern again and recommend it to my friends.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chongqing to Shenzhen |
| Date Flown | December 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"stop off not clearly indicated"
M Torban (Canada)
✅ Trip Verified | Flying from Phnom Penh, Cambodia to Beijing: Beware stop off not clearly indicated, neither on ticket and definitely not on boarding pass. Left Phnom Penh under the impression it was direct to Beijing. There was a stop in Guangzhou and everyone had to de-plane. All foreigners had to apply for a visa. While only a stop in Guangzhou or only a stop in Beijing allow for visa-free 'in transit' stops you will have to apply for a visa if hitting both stops even if you never leave airport. Unfortunately with the unexpected, unwanted stop (as airline put it "just a little stop") the time wasted for the visa process made us all miss the continued flight, on same plane, same seat, to Beijing. I would never have bought this ticket knowing in advance about the stop and consequences. The airline re-booked me in less than 4 hrs while killing time at airport. They offered a very decent hotel with shuttle though following morning shuttle left so early had long wait at airport before flight out. This experience lead to an extra day arrive home. Complaint is directed to airline for offering flights impossible for a foreigner without a visa to continue on.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Phnom Penh to Beijing |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"The cabin was quiet"
40 reviews Jiaxin Kuang (China)
✅ Trip Verified | Vientiane to Guangzhou. There were only about 75 passengers on this flight. The cabin was quiet during the flight. The crew were kind and polite. I'm not satisfied that, the airlines didn't set a gold/silver membership check-in counter at Vientiane airport, so as a silver member I can't enjoy convenient check-in service.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Vientiane to Guangzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
