"service provided is excellent"
Xiaoyang Xu (China)
✅ Trip Verified | Guangzhou to New York. Overall great service. The seat next to the emergency exit provides good leg space. The service provided by air hostesses is excellent. Even after being asleep over the entire flight, they offered me sandwiches since I havent eaten anything.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to New York |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"baggage was not received"
2 reviews Yuan Tian (China)
✅ Trip Verified | Brisbane to Zhengzhou via Guangzhou. There is a good cabin service, meals are delicious, and a good flight enjoyment. The ground staff were very polite and responsible. In the middle, my baggage was not received in time due to the delay of the previous flight. The ground staff informed me of the progress of the baggage. After the baggage arrived, they took it for me again.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Brisbane to Zhengzhou via Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff is very helpful"
L Rong (Denmark)
✅ Trip Verified | I took the flight from Shanghai to Guangzhou, then from Guangzhou to Amsterdam. Unfortunately the flight from Shanghai Pudong to Guangzhou was cancelled, so the staff suggested me to Shanghai Hongqiao and from there took the flight to Guangzhou. I have to say the staff who helped me to change the flight is very helpful. It gave me a very impressive memory.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shanghai to Amsterdam via Guangzhou |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no wifi in the aircraft"
Zhiwei Yuan (China)
✅ Trip Verified | Shenzhen to Bangkok. The ground staff arranged me a window seat and have more leg room. The boarding process was smooth and efficient, it just took me about 5minutes. Besides,the flight attendants were nice, gave me a blanket when I felt a little cold. But the food was not taste good and there was no wifi in the aircraft, which made the trip a little boring.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Bangkok |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"wonderful customer service"
R Beale (Australia)
✅ Trip Verified | Shenzhen to Sydney. We flew China Southern as part of tour package from Australia, I had my reservations at first but was pleasantly surprised. The aircraft are clean and modern, the pilots are very good and the air crew are very attentive. Of particular note was the supervisor of the Check in at Shenzhen - on our way to shanghai via Shenzhen our flight was cancelled due to bad weather, there were 20 of us stranded at the airport. The agent spoke very good English and arranged overnight accommodation and transfers and meals. One of my friends left her kindle in the room and I contacted the staff who then arranged for the kindle to be collected and available at the gate for our flight back to Sydney 8 days later. China Southern congratulations on your wonderful customer service I would have no hesitation in flying with you again and recommending to others.
| Aircraft | A330-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Shenzhen to Sydney |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"professional and welcoming"
1 reviews Chuan Bin (Belgium)
✅ Trip Verified | I have been their elite/elite plus member for a decade, they have never failed me. Guangzhou to Amsterdam flight was on time, crew are professional and welcoming, the new A330 business class seat was comfortable as each passenger has their own space, wifi is free, entertainment system was fantastic, contents are new and smooth interactive. The food and beverages supplied to business class is the best quality.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Would definitely recommend"
Cheryl Goodall (Australia)
✅ Trip Verified | Shenzhen to Sydney. I was very impressed with Southern China Airlines. Counter staff were great and organised a wonderful seat for my husband who has back pain. Ground crew organised a VIP shuttle bus to the plane. Cabin crew were very attentive and helpful, always asking if there was anything we needed. Seats were very spacious and comfortable and food was delicious. Would definitely recommend Southern China Airlines.
| Aircraft | A333 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Shenzhen to Sydney |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"served in an efficient manner"
H Lang (China)
✅ Trip Verified | Zhengzhou to Guangzhou. Ground service was lacking, behind the counter staff lacked patience and smiles, I saw a few staff gathering and chatting which delayed my check-in process. Boarding was smooth and efficient. After entering the cabin, the flight attendants asked if passengers need help carrying their suitcases to the overhead compartment. It was a short flight of 1h50m but they served food and drink in an efficient manner. One complaint I have is that they wouldn't serve a second round of beverage unless you ask. And one tiny cup of water is definitely not enough for the flight. I understand that they're saving budget, but one more round of beverage would be great. There were always a couple flight attendants working in the cabin: collecting trash, using iPad to renew passengers information, giving out newspapers and blankets, etc.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Zhengzhou to Guangzhou |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"ground staff was efficient"
J Song (China)
✅ Trip Verified | Guangzhou to Amsterdam. The ground staff was efficient and I checked in smoothly. The take off and landing are exactly on time. The crew made me feel very comfortable during the journey. The seat room is a little bit narrow maybe because I am a big guy. Luckily I had a free seat beside me which gave me more space. The food was fine and the smell of bread was really appealing. A lot of new movies and programs were provided on the monitor. Even WiFi was offered onboard.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Amsterdam |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"enjoyed our flight"
Xu Cheng (Ireland)
✅ Trip Verified | Dalian to Beijing. We are very satisfied with the service provided by China Southern Airline. My parents are in late 70's which my dad needs to sit in the wheelchair with special car for his entire flight journey. The staff in Dalian were very professional helping my parents from check in till boarding the flight. Our boarding procedure needed to go through the Aviation ladder from outside of the plan, but nothing complicated - there were 3 staff helped me to carry my dad successfully boarding on to the flight. I appreciate their help. Regarding to the food, we felt it is too simple and could get better by selecting a suitable dish for a short flight journey rather than a less tasty Hotdog, Burger, or Sandwich roll? We enjoyed our flight journey and will recommend to our family and friends.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Dalian to Beijing |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
