"the food was very poor"
Nicholas Baughn (United States)
✅ Trip Verified | Ho Chi Minh City to San Francisco via Guangzhou on 29th June. The flight from HCMC to Guangzhou and return was excellent all round but the flights from Guangzhou to San Francisco and return were disappointing. After boarding at Guangzhou we were asked for our meal choice and were told that our selection had run out already! This is before the plane even took off. Totally unacceptable in business class seats that cost $6000. The meal I ended up with was like eating a plate of MSG. After that I declined breakfast. On the return journey from San Francisco my daughter was told that her breakfast choice was not available on this flight, despite being on the menu. Overall the food was very poor and fell far behind what you would expect. After my experience on the outward journey I brought my own food for the return journey. Seat comfort was good and the staff very attentive but check in staff at San Francisco were rude and unhelpful.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Ho Chi Minh City to San Francisco via Guangzhou |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a pleasant experience"
2 reviews Qi Liu (China)
✅ Trip Verified | Guangzhou to Sydney. Overall a pleasant experience with the ground and air service provided. Ground staff provided excellent service and helped us, especially as we are traveling with our 3 year old boy and his stroller. Flight left and arrived on time. I will continue to fly with them again in future as they are great value for money.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sdyney |
| Date Flown | May 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend China Southern"
JianYe Chen (China)
✅ Trip Verified | Changsha to Guangzhou. I traveled with My wife and two children. Because there weren’t enough business class tickets, we only got 3 business class tickets and an economy class ticket. When I was checking in, the staff noticed that. For the economy class, they gave me an aisle seat in the first row. Also, they called the VIP lounge staff and let my family members all go to the lounge, because my wife needed me to look after the two children. I recommend China Southern.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Guangzhou |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"would highly recommend"
1 reviews Lei Zhu (China)
✅ Trip Verified | Guiyang to Toronto via Guangzhou. The plane was roomy, in-flight service was friendly and helpful. A lot of new movies and programs provided on the monitor. Even Wi-Fi was offer on board. The online booking was simple and the check-in process in both Guiyang and Guangzhou Airport was efficient, and polite. I would highly recommend it.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guiyang to Toronto via Guangzhou |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Tao Pan (China)
✅ Trip Verified | Changsha to Haikou. The wheelchair passenger service is particularly careful. I applied for wheelchair service because of the injury of my foot. At the counter, the staff asked me the details of the injury, in a short time to fill out a special passenger flight application form, and help me handle this flight boarding pass. In addition, there was a dedicated staff to push me through the boarding gate.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Haikou |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"avoid Chinese airports"
D Mearsen (United States)
✅ Trip Verified | Seoul to Sydney via Guangzhou. China Southern Airlines business class service was satisfactory. I was on all non-upgraded business class planes. The onboard WiFi never worked on any leg of my trip, and the productivity suite of lights and power outlets were useable, but clunky and difficult to operate. The food and service, like at the lounges, was satisfactory, and they staged the different courses of the food (a complaint other users have had about CSA’s food service in the past has been addressed: they used to bring everything out and not clear plates). This never happened to me. Flights were late for every departure. A refreshing surprise was they humidified the cabin so the air wasn’t as dry as it could have been on other planes. I would use CSA again, but would avoid Chinese airports IF at all possible. The security staff were so rude it was comedic, and unlike other Asian airplane hubs, like in Japan and Korea, no smoking is allowed anywhere (and the security staff confiscated my Zippo lighter). So, again, use China Southern, but if you can, avoid Chinese airports.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Seoul to Sydney via Guangzhou |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"friendly and patient"
XinHua Zhong (Australia)
✅ Trip Verified | Guangzhou to Sydney, business class. The trip was marvelous, they made great progress whether the new terminal or cabin service. Self-check in machine could easily found in the terminal. Facilities in business class lounge were new, as it was an early morning flight, breakfast and snacks were provided. Ground team marked down boarding time of each passenger and remind us ahead. All the flight attendants were friendly and patient, they confirmed my online ordering meal and recommended suitable drinks before took off. It will be the perfect one if we could have stable WIFI connection.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | GuangZhou to Sydney |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"check-in process was fast"
Lele Zhao (China)
✅ Trip Verified | This is my third time flying with China Southern. Changsha to Changzhou. My experience at the Changsha airport was really smooth, much smoother than I’d thought. My flight was scheduled to depart at 13:20 but I arrived at the airport a bit late, at 12:30. The agents at the counter were really helpful and to my surprise the check-in process was fast. After checking in, I asked the China Southern staff to help me go through the security, and that only took me 3 minutes. The boarding hadn’t started yet when I got to the boarding gate, and when the boarding began it was smooth. The only thing I think that should be improved was the loudspeakers at the airport was a bit noisy.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Changzhou |
| Date Flown | October 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Very positive experience"
Henry Wang (France)
✅ Trip Verified | Paris to Shanghai via Guangzhou. Very positive experience with China Southern. My sister and I have booked a return flight from Paris to Shanghai, via Guangzhou. Unfortunately, due to the typhoon, our return flight was compromised. Fortunately for us, a staff found us a solution very quickly and was able to give us another flight ticket to Paris, same day. This kind of staff service is what makes an experience with an airline company very positive. We'd recommend this company anytime, for their services and their willingness to help very quickly.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Paris to Shanghai via Guangzhou |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"above and beyond"
P Meaden (Australia)
✅ Trip Verified | Phnom Penh to Melbourne via Shenzhen. Exceptional customer service, above and beyond. According to the requirements of Shenzhen airport, although we were only in transit we were required to obtain a visa. We had flown via Guangzhou on our way from Melbourne, and had assumed it was the same procedure transiting through China again. Ground staff at Phnom Pehn sent our details ahead of our departure, so staff met us at Shenzhen and guided us through the process of obtaining a visa, getting it approved, where to then check in and even the gate we needed to then depart from. The staff spoke English, and were even able to go back and grab a bag that had been left before we went through immigration. Special mention to a staff who was friendly and helpful, and made sure we had comfortable seats on the last leg. All my dietary requirements were also met (which doesn't always happen). In cabin service was excellent. No wifi on the the flights, which was disappointing and movie selection could have been better.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Phnom Penh to Melbourne via Shenzhen |
| Date Flown | July 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
