"signs can be misleading"
Hongyan Xiang (China)
✅ Trip Verified | Guangzhou to Brisbane. This was the first time I’ve been to Terminal 2 of the Guangzhou Baiyun International airport. This new terminal was beautifully designed but I think they should work on the signs because they can be misleading.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Brisbane |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no seat back entertainment"
S Gurtin (Australia)
✅ Trip Verified | Shanghai to Sydney via Shenzhen. My experience with China Southern was not great on 4 out of 4 flights. 3 out of 4 were delayed (between 1 hour to 2.5 hours) and the other flight cancelled. The length of delays, lack of communication and transparency of why and how long baffled me. The vendors in the markets in China spoke better English then the cabin crew, I didn't expect great English on the internal flights but the international crew were just as bad. Very limited movies on the In Flight entertainment and to top it off the flight from Shenzhen to Sydney had no seat back entertainment, this is what I expect from a low cost carrier not a full service airline. Food selection terrible. The only positive is the crew were good at keeping the toilets clean throughout the flight and were polite.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Shanghai to Sydney via Shenzhen |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"prefer the newer aircraft"
Chris Huang (Australia)
✅ Trip Verified | Guangzhou to Sydney. This is my first time to fly with China Southern since they moved to the new terminal in Guangzhou airport. I enjoyed staying in the lounge. But the aircraft is not the latest one compared with before. I prefer the newer aircraft because they have more individual space for me. The food was not bad and flight attendants are helpful. I recommend the beef noodles.
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Sydney |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Thanks to this staff"
Yan Gao (China)
✅ Trip Verified | Dalian to Dubai via Guangzhou. When I arrived at Dalian airport I found one piece of my baggage was lost. The staff helped me contacting the airport taxi dispatching center, checked the CCTV and found the taxi I took, and finally retrieved my baggage. After that she assisted me with boarding the plane as well. Thanks to this staff I can travel as planned.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Dalian to Dubai via Guangzhou |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"thanks for your efforts"
Haolin Li (China)
✅ Trip Verified | Zhengzhou to Auckland via Guangzhou, my trip went all well with only one transfer. No need to carry heavy luggage during the transfer and a lounge was available at Guangzhou airport. The boarding process was efficient and friendly. The flight attendant services were satisfying as well. Many thanks for your efforts.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Zhengzhou to Auckland via Guangzhou |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"providing good service"
C Pan (Australia)
✅ Trip Verified | Guangzhou to Melbourne. Except for the new terminal 2 launched recently, I was inspired by the service of cabin crew who were quite busy by providing good service. It seems some of then were new but their service are professional. The Chief steward made good use of time to listen to customer response by inquiring and collecting feedback from most of passenger. Well done and keep going.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a good experience"
1 reviews Yao GuangLin (China)
✅ Trip Verified | Guangzhou to Toronto in business class. It was a good experience for both ground and air service in general. The seat in business class was very comfortable. I had a very good rest during the trip as staff communicated with me for meal arrangement before took off. The traditional Chinese food on board was delicious. Though it costed me more for direct flight compared with connecting one, it was worth the fare because of service.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | GuangZhou to Toronto |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"do not hesitate to recommend"
1 reviews Matteo Mazzoni (China)
✅ Trip Verified | Rome to Guangzhou via Wuhan. On the day of our departure from Rome Fiumicino our CZ 646 was cancelled. The local staff of China Southern Airlines gave us support to help us successfully solve this problem: they manage to change our ticket and to let us join our destination punctually and safely. I do not hesitate to recommend China Southern Airlines to all passengers who have never experienced this company.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Rome to Guangzhou via Wuhan |
| Date Flown | June 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I got seat as I wished"
Jiaxin Pan (Netherlands)
✅ Trip Verified | Shanghai to Amsterdam via Guangzhou. I have flown from Shanghai airport several times lately due to business trips. Compare to the airports I have been to, Shanghai is quite well facilitated. I reached Shanghai airport quite early right after work and got ready for a long journey back to the Netherlands. Because I am a Dutch citizen, I was not able to do the on-line check-in in China, so I needed to queue at the manual check-in desk. I had a transfer flight from Shanghai to Amsterdam via Guangzhou, but because the tickets were booked via company agency, and the previous flight routes I have gave up the 2nd route due to personal reason, so I had some trouble checking-in the 3rd & 4th routes. In the flight ticket it didn't show as a transfer flight, so I was worry about if my luggage would be right delivered to the final destination Amsterdam or not. The check-in desk staff helped me confirm the luggage will not be withdrawn in the transfer location, and prepared a red tag regards to the final destination delivery signed by me and attached it on the luggage. For long journey flight, I prefer to sit by the aisle. The staff highlighted the seat on the boarding pass and confirmed to me that I got seat as I wished. he pointed out the boarding gate, explained me the route and wished me a pleasant journey. When in the long journey flight, crying baby, especially the screaming type of crying is a nightmare, because I had to work right when I arrived. I appreciated how the stewardess explained the cradle services on the flight and led the parents to that special area (didn't know where it was, but it was good to have the silence again). After a while, the drink & food service started.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shanghai to Amsterdam via Guangzhou |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend this airline"
1 reviews Hongyi Bao (China)
✅ Trip Verified | Los Angeles to Guangzhou. I would recommend this airline. Cabin Staff Service is excellent. They offer different kinds of food and drinks for you to choose from. It was delicious and I enjoyed it. Finally, the In-flight entertainment exceeded my expectation. You can select enormous games, music, TV Shows, and films. To my surprise, they even provide some of the latest TV shows and films.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Guangzhou |
| Date Flown | August 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
